helpdesk

type Config struct {
	DB          *sql.DB
	PartyColumn string
	RefColumn   string
	Hooks       Hooks
}

type CreateParams struct {
	PartyID    int64
	Ref        string
	Subject    string
	Body       string
	Source     string
	Status     string
	AuthorKind string
}

type Hooks struct {
	NotifyStaff func(ticketID int64, ref string)
	NotifyParty func(ticketID int64, partyID int64, message, event string) error
	Translate   func(partyID int64, key string) string
	Activity    func(actorID int64, action, target string, meta map[string]any)
}

type Message struct {
	ID         int64
	TicketID   int64
	AuthorID   int64
	AuthorKind string
	Body       string
	Internal   bool
	CreatedAt  time.Time
}

type NotifyError struct{ Err error }

type Service struct {
	// contains filtered or unexported fields
}

type Ticket struct {
	ID        int64
	PartyID   int64
	Ref       string
	Subject   string
	Status    string
	Priority  string
	Source    string
	CreatedAt time.Time
	UpdatedAt time.Time
	Messages  []Message
}