models

type OverviewSLA struct {
	FirstResponseMetCount          int     `json:"first_response_met_count" db:"first_response_met_count"`
	FirstResponseBreachedCount     int     `json:"first_response_breached_count" db:"first_response_breached_count"`
	AvgFirstResponseTimeSec        float64 `json:"avg_first_response_time_sec" db:"avg_first_response_time_sec"`
	NextResponseMetCount           int     `json:"next_response_met_count" db:"next_response_met_count"`
	NextResponseBreachedCount      int     `json:"next_response_breached_count" db:"next_response_breached_count"`
	AvgNextResponseTimeSec         float64 `json:"avg_next_response_time_sec" db:"avg_next_response_time_sec"`
	ResolutionMetCount             int     `json:"resolution_met_count" db:"resolution_met_count"`
	ResolutionBreachedCount        int     `json:"resolution_breached_count" db:"resolution_breached_count"`
	AvgResolutionTimeSec           float64 `json:"avg_resolution_time_sec" db:"avg_resolution_time_sec"`
	FirstResponseCompliancePercent float64 `json:"first_response_compliance_percent" db:"first_response_compliance_percent"`
	NextResponseCompliancePercent  float64 `json:"next_response_compliance_percent" db:"next_response_compliance_percent"`
	ResolutionCompliancePercent    float64 `json:"resolution_compliance_percent" db:"resolution_compliance_percent"`
}