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sla

package

v1.0.3 Latest Latest Go to latest Published: Feb 26, 2026 License: AGPL-3.0 Imports: 28 Imported by: 0

Details

Valid go.mod file
Redistributable license
Tagged version
Stable version
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Repository

github.com/abhinavxd/libredesk

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Documentation ¶

Index ¶

Constants
Variables
type Breaches
type Deadlines
type Manager
- func New(opts Opts, teamStore teamStore, appSettingsStore appSettingsStore, ...) (*Manager, error)
type Opts

Constants ¶

View Source

const (
	MetricFirstResponse = "first_response"
	MetricResolution    = "resolution"
	MetricNextResponse  = "next_response"
	MetricAll           = "all"

	NotificationTypeWarning = "warning"
	NotificationTypeBreach  = "breach"
)

Variables ¶

View Source

var (
	ErrInvalidSLADuration = fmt.Errorf("invalid SLA duration")
	ErrMaxIterations      = fmt.Errorf("sla: exceeded maximum iterations - check configuration")
	ErrInvalidTime        = fmt.Errorf("invalid time")
)

View Source

var (
	ErrUnmetSLAEventAlreadyExists = errors.New("unmet SLA event already exists, cannot create a new one for the same applied SLA and metric")
	ErrLatestSLAEventNotFound     = errors.New("latest SLA event not found for the applied SLA and metric")
)

Functions ¶

This section is empty.

Types ¶

type Breaches ¶

type Breaches struct {
	FirstResponse null.Time
	Resolution    null.Time
	NextResponse  null.Time
}

Breaches holds the breach timestamps for an SLA policy.

type Deadlines ¶

type Deadlines struct {
	FirstResponse null.Time
	Resolution    null.Time
	NextResponse  null.Time
}

Deadlines holds the deadlines for an SLA policy.

type Manager ¶

type Manager struct {
	// contains filtered or unexported fields
}

func New ¶

func New(
	opts Opts,
	teamStore teamStore,
	appSettingsStore appSettingsStore,
	businessHrsStore businessHrsStore,
	template *template.Manager,
	userStore userStore,
	dispatcher *notifier.Dispatcher,
) (*Manager, error)

New creates a new SLA manager.

func (*Manager) ApplySLA ¶

func (m *Manager) ApplySLA(startTime time.Time, conversationID, assignedTeamID, slaPolicyID int) (models.SLAPolicy, error)

ApplySLA applies an SLA policy to a conversation by calculating and setting the deadlines.

func (*Manager) CalculateDeadline ¶

func (m *Manager) CalculateDeadline(start time.Time, slaMinutes int, businessHours models.BusinessHours, timeZone string) (time.Time, error)

CalculateDeadline computes the SLA deadline from a start time and SLA duration in minutes considering the provided holidays, working hours, and time zone.

func (*Manager) Close ¶

func (m *Manager) Close() error

Close closes the SLA evaluation loop by stopping the worker pool.

func (*Manager) Create ¶

func (m *Manager) Create(name, description string, firstResponseTime, resolutionTime, nextResponseTime null.String, notifications models.SlaNotifications) (models.SLAPolicy, error)

Create creates a new SLA policy.

func (*Manager) CreateNextResponseSLAEvent ¶

func (m *Manager) CreateNextResponseSLAEvent(conversationID, appliedSLAID, slaPolicyID, assignedTeamID int) (time.Time, error)

CreateNextResponseSLAEvent creates a next response SLA event for a conversation.

func (*Manager) Delete ¶

func (m *Manager) Delete(id int) error

Delete deletes an SLA policy.

func (*Manager) Get ¶

func (m *Manager) Get(id int) (models.SLAPolicy, error)

Get retrieves an SLA by ID.

func (*Manager) GetAll ¶

func (m *Manager) GetAll() ([]models.SLAPolicy, error)

GetAll fetches all SLA policies.

func (*Manager) GetDeadlines ¶

func (m *Manager) GetDeadlines(startTime time.Time, slaPolicyID, assignedTeamID int) (Deadlines, error)

GetDeadlines returns the deadline for a given start time, sla policy and assigned team.

func (*Manager) Run ¶

func (m *Manager) Run(ctx context.Context, interval time.Duration)

Run starts Applied SLA and SLA event evaluation loops in separate goroutines.

func (*Manager) SendNotification ¶

func (m *Manager) SendNotification(scheduledNotification models.ScheduledSLANotification) error

SendNotification sends a SLA notification to agents, a schedule notification is always linked to an applied SLA and optionally to a SLA event.

func (*Manager) SendNotifications ¶

func (m *Manager) SendNotifications(ctx context.Context) error

SendNotifications picks scheduled SLA notifications from the database and sends them to agents as emails.

func (*Manager) SetLatestSLAEventMetAt ¶

func (m *Manager) SetLatestSLAEventMetAt(appliedSLAID int, metric string) (time.Time, error)

SetLatestSLAEventMetAt marks the latest SLA event as met for a given applied SLA.

func (*Manager) Update ¶

func (m *Manager) Update(id int, name, description string, firstResponseTime, resolutionTime, nextResponseTime null.String, notifications models.SlaNotifications) (models.SLAPolicy, error)

Update updates a SLA policy.

type Opts ¶

type Opts struct {
	DB   *sqlx.DB
	Lo   *logf.Logger
	I18n *i18n.I18n
}

Opts defines the options for creating SLA manager.

Source Files ¶

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Directories ¶

Path	Synopsis
models

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