classifier-workflow

Customer Support Ticket Classification Workflow

Production-ready AI-powered ticket classification using the Classifier agent with confidence scoring and intelligent routing.

Quick Start

cd examples/classifier-workflow
export OPENAI_API_KEY="your-key"
go run main.go

Overview

This example demonstrates:

• Semantic classification into predefined categories (technical, billing, account, etc.)
• Confidence scoring for quality assessment (0-1 scale)
• AI reasoning explaining classification decisions
• Intelligent routing to appropriate teams with priority assignment
• Few-shot learning for improved accuracy

Comprehensive Guide: See Classifier & Aggregator Examples for detailed configuration, integration patterns, and production deployment.

Key Features

• Chain-of-thought reasoning for transparent decisions
• Structured JSON outputs with schema validation
• Alternative classifications when confidence is low
• Multi-label support for complex tickets
• Customizable categories and routing rules

Files

• main.go - Complete workflow implementation
• config.yaml - Category definitions, few-shot examples, routing rules

Example Output

Processing ticket: Cannot access my account after password reset
  ✓ Classified as: account_access (Confidence: 0.92)
  → Routed to: Security Team (Priority: high)

AI Reasoning: Authentication issues after password reset indicate
account access problems requiring immediate security attention.

Related

• Aggregator Workflow - Multi-agent synthesis
• Security Best Practices - Production security