freshservice

type Actor struct {
	ID   int64  `json:"id,omitempty"`
	Name string `json:"name,omitempty"`
}

type Agent struct {
	ID int64 `json:"id,omitempty"`

	// First name of the agent
	FirstName string `json:"first_name,omitempty"`

	// Last name of the agent.
	LastName string `json:"last_name,omitempty"`

	// Set to true if this is an occasional agent (true => occasional, false => full-time)
	Occasional bool `json:"occasional,omitempty"`

	// Job title of the agent.
	JobTitle string `json:"job_title,omitempty"`

	// Email address of the agent.
	Email string `json:"email,omitempty"`

	// Work phone number of the agent.
	WorkPhoneNumber string `json:"work_phone_number,omitempty"`

	// Mobile phone number of the agent.
	MobilePhoneNumber string `json:"mobile_phone_number,omitempty"`

	// Unique IDs of the departments associated with the requester
	DepartmentIDs []int64 `json:"department_ids,omitempty"`

	// Set to true if the requester must be allowed to view tickets filed by other members of the department, and false otherwise
	CanSeeAllTicketsFromAssociatedDepartments bool `json:"can_see_all_tickets_from_associated_departments,omitempty"`

	// User ID of the requester’s reporting manager.
	ReportingManagerID int64 `json:"reporting_manager_id,omitempty"`

	// Address of the requester.
	Address string `json:"address,omitempty"`

	// Time zone of the requester.
	TimeZone string `json:"time_zone,omitempty"`

	// Time format for the requester.Possible values: 12h (12 hour format), 24h (24 hour format)
	TimeFormat string `json:"time_format,omitempty"`

	// Language used by the requester.
	Language string `json:"language,omitempty"`

	// Unique ID of the location associated with the requester.
	LocationID int64 `json:"location_id,omitempty"`

	// Background information of the requester.
	BackgroundInformation string `json:"background_information,omitempty"`

	// Unique ID of the level of the agent in the Arcade.
	ScoreboardLevelID AgentScoreboardLevel `json:"scoreboard_level_id,omitempty"`

	// Unique IDs of the groups that the agent is a member of.
	// The input value for this field should also include the IDs of approval-enabled restricted groups for which the agent’s member access is pending approval by a group leader.
	// The response value for this field would only contain the list of groups that the agent is an approved member of.
	// The member_of_pending_approval read-only attribute in the response will include the list of groups for which the agent’s member access is pending approval by a group leader.
	MemberOf []int64 `json:"member_of,omitempty"`

	// Unique IDs of the groups that the agent is an observer of.
	// The input value for this field should also include the IDs of approval-enabled restricted groups for which the agent’s observer access is pending approval by a group leader.
	// The response value for this field would only contain the list of groups that the agent is an approved observer of.
	// The observer_of_pending_approval read-only attribute in the response will include the list of groups for which the agent’s observer access is pending approval by a group leader.
	ObserverOf []int64 `json:"observer_of,omitempty"`

	// Unique IDs of the restricted groups to which the agent’s addition as a member is pending approval.
	MemberOfPendingApproval []int64 `json:"member_of_pending_approval,omitempty"`

	// Unique IDs of the restricted groups to which the agent’s addition as an observer is pending approval.
	ObserverOfPendingApproval []int64 `json:"observer_of_pending_approval,omitempty"`

	Roles []*AssignRole `json:"roles,omitempty"`

	// Timestamp of the agent's last successful login.
	LastLoginAt *Time `json:"last_login_at,omitempty"`

	// Timestamp of the agent's recent activity.
	LastActiveAt *Time `json:"last_active_at,omitempty"`

	// Key-value pair containing the names and values of the (custom) requester fields.
	CustomFields map[string]any `json:"custom_fields,omitempty"`

	// Set to true if the user has logged in to Freshservice at least once, and false otherwise.
	HasLoggedIn bool `json:"has_logged_in,omitempty"`

	// True if the agent is active, false if the agent has been deactivated.
	Active bool `json:"active,omitempty"`

	CreatedAt Time `json:"created_at,omitempty"`

	UpdatedAt Time `json:"updated_at,omitempty"`
}

type AgentActive string

type AgentCreate struct {
	// First name of the agent
	FirstName string `json:"first_name,omitempty"`

	// Last name of the agent.
	LastName string `json:"last_name,omitempty"`

	// Set to true if this is an occasional agent (true => occasional, false => full-time)
	Occasional bool `json:"occasional,omitempty"`

	// Job title of the agent.
	JobTitle string `json:"job_title,omitempty"`

	// Email address of the agent.
	Email string `json:"email,omitempty"`

	// Work phone number of the agent.
	WorkPhoneNumber string `json:"work_phone_number,omitempty"`

	// Mobile phone number of the agent.
	MobilePhoneNumber string `json:"mobile_phone_number,omitempty"`

	// Unique IDs of the departments associated with the requester
	DepartmentIDs []int64 `json:"department_ids,omitempty"`

	// Set to true if the requester must be allowed to view tickets filed by other members of the department, and false otherwise
	CanSeeAllTicketsFromAssociatedDepartments bool `json:"can_see_all_tickets_from_associated_departments,omitempty"`

	// User ID of the requester’s reporting manager.
	ReportingManagerID int64 `json:"reporting_manager_id,omitempty"`

	// Address of the requester.
	Address string `json:"address,omitempty"`

	// Time zone of the requester.
	TimeZone string `json:"time_zone,omitempty"`

	// Time format for the requester.Possible values: 12h (12 hour format), 24h (24 hour format)
	TimeFormat string `json:"time_format,omitempty"`

	// Language used by the requester.
	Language string `json:"language,omitempty"`

	// Unique ID of the location associated with the requester.
	LocationID int64 `json:"location_id,omitempty"`

	// Background information of the requester.
	BackgroundInformation string `json:"background_information,omitempty"`

	// Unique ID of the level of the agent in the Arcade.
	ScoreboardLevelID AgentScoreboardLevel `json:"scoreboard_level_id,omitempty"`

	// Unique IDs of the groups that the agent is a member of.
	// The input value for this field should also include the IDs of approval-enabled restricted groups for which the agent’s member access is pending approval by a group leader.
	// The response value for this field would only contain the list of groups that the agent is an approved member of.
	// The member_of_pending_approval read-only attribute in the response will include the list of groups for which the agent’s member access is pending approval by a group leader.
	MemberOf []int64 `json:"member_of,omitempty"`

	// Unique IDs of the groups that the agent is an observer of.
	// The input value for this field should also include the IDs of approval-enabled restricted groups for which the agent’s observer access is pending approval by a group leader.
	// The response value for this field would only contain the list of groups that the agent is an approved observer of.
	// The observer_of_pending_approval read-only attribute in the response will include the list of groups for which the agent’s observer access is pending approval by a group leader.
	ObserverOf []int64 `json:"observer_of,omitempty"`

	Roles []*AssignRole `json:"roles,omitempty"`

	// Signature of the agent in HTML format.
	Signature string `json:"signature,omitempty"`

	// Key-value pair containing the names and values of the (custom) requester fields.
	CustomFields map[string]any `json:"custom_fields,omitempty"`
}

type AgentField struct {
	ID int64 `json:"id,omitempty"`

	// Name of the agent field.
	Name string `json:"name,omitempty"`

	// Field label shown to admins while editing an agent’s profile
	LabelForAdmins string `json:"label_for_admins,omitempty"`

	// Signifies whether admins can edit the field value.
	EditableByAdmins bool `json:"editable_by_admins,omitempty"`

	// Signifies whether admins have to necessarily provide a value for this field.
	MandatoryForAdmins bool `json:"mandatory_for_admins,omitempty"`

	// Field label shown to agents while viewing their own profile
	LabelForAgents string `json:"label_for_agents,omitempty"`

	// Signifies whether the field is shown to agents while viewing their own profile
	VisibleTo_Agents bool `json:"visible_to_agents,omitempty"`

	// Signifies whether the field is editable by agents while viewing their own profile
	EditableByAgents bool `json:"editable_by_agents,omitempty"`

	// Signifies whether agents have to necessarily provide a value for this field while viewing their own profile.
	MandatoryForAgents bool `json:"mandatory_for_agents,omitempty"`

	// Type of data stored in this field
	Type string `json:"type,omitempty"`

	// Indicates whether it is a default field or user-defined custom field
	DefaultField bool `json:"default_field,omitempty"`

	CreatedAt Time `json:"created_at,omitempty"`

	UpdatedAt Time `json:"updated_at,omitempty"`
}

type AgentGroup struct {
	ID int64 `json:"id,omitempty"`

	// Name of the group
	Name string `json:"name,omitempty"`

	// Description of the group.
	Description string `json:"description,omitempty"`

	// WorkspaceID ID of the workspace to which this agent group belongs.
	// The attribute is applicable only for accounts with the 'Workspaces' feature enabled.
	// The default value is the ID of the primary workspace of the account.
	// The response contains workspace_id to which an agent group belongs.
	WorkspaceID int64 `json:"workspace_id,omitempty"`

	// The time after which an escalation email is sent if a ticket in the group remains unassigned.
	// The accepted values are “30m” for 30 minutes, “1h” for 1 hour, “2h” for 2 hours, “4h” for 4 hours, “8h” for 8 hours, “12h” for 12 hours, “1d” for 1 day, “2d” for 2 days, and “3d” for 3 days.
	UnassignedFor AgentGroupUnassignedFor `json:"unassigned_for,omitempty"`

	// Unique ID of the business hours configuration associated with the group.
	BusinessHoursID int64 `json:"business_hours_id,omitempty"`

	// The Unique ID of the user to whom an escalation email is sent if a ticket in this group is unassigned. To create/update a group with an escalate_to value of ‘none’, please set the value of this parameter to ‘null’.
	EscalateTo int64 `json:"escalate_to,omitempty"`

	// A comma separated array of user IDs of agents who are members of this group.
	// If the group is restricted and approvals-enabled, the input value for this field should also include the user IDs of agents whose member access to the group is pending approval by a group leader.
	// The response value for this field would only contain the list of approved members.
	// The members_pending_approval read-only attribute in the response will include the list of members whose approval is pending.
	Members []int64 `json:"members,omitempty"`

	// A comma separated array of user IDs of agents who are observers of this group.
	// If the group is restricted and approvals-enabled, the input value for this field should also include the user IDs of agents whose observer access to the group is pending approval by a group leader.
	// The response value for this field would only contain the list of approved observers.
	// The observers_pending_approval read-only attribute in the response will include the list of observers whose approval is pending.
	// This attribute is only applicable for accounts which have the “Access Controls Pro” feature enabled.
	Observers []int64 `json:"ovservers,omitempty"`

	// Signifies whether a group is marked as restricted.
	// This attribute won't be supported if the "Access Controls Pro" feature is unavailable for the account. Set to true if the group is restricted, and false otherwise.
	Restricted bool `json:"restricted,omitempty"`

	// A comma separated array of user IDs of agents who are leaders of this group.
	// If the group is restricted and approvals-enabled, the input value for this field should also include the user IDs of agents whose leader access to the group is pending approval by another group leader. The response value for this field would only contain the list of approved leaders.
	// The leaders_pending_approval read-only attribute in the response will include the list of leaders whose approval is pending.
	// This attribute is only applicable for accounts which have the “Access Controls Pro” feature enabled.
	Leaders []int64 `json:"leaders,omitempty"`

	// A comma-separated array of user IDs of agents whose member access to the group is pending approval by a group leader.
	// This attribute is only applicable for accounts which have the “Access Controls Pro” feature enabled.
	// READ ONLY
	MembersPendingApproval []int64 `json:"members_pending_approval,omitempty"`

	// A comma-separated array of user IDs of agents whose observer access to the group is pending approval by a group leader.
	// This attribute is only applicable for accounts which have the “Access Controls Pro” feature enabled.
	// READ ONLY
	ObserversPendingApproval []int64 `json:"observers_pending_approval,omitempty"`

	// A comma-separated array of user IDs of agents whose leader access to the group is pending approval by an existing group leader.
	// This attribute is only applicable for accounts which have the “Access Controls Pro” feature enabled.
	// READ ONLY
	LeadersPendingApproval []int64 `json:"leaders_pending_approval,omitempty"`

	// Signifies whether the restricted group requires approvals for membership changes.
	// This attribute is only applicable for accounts which have the “Access Controls Pro” feature enabled.
	ApprovalRequired bool `json:"approval_required,omitempty"`

	// Describes the automatic ticket assignment type.
	// Will not be supported if the "Round Robin" feature is disabled for the account.
	// Set to true if automatic ticket assignment is enabled, and false otherwise.
	AutoTicketAssign bool `json:"auto_ticket_assign,omitempty"`

	CreatedAt Time `json:"created_at,omitempty"`

	UpdatedAt Time `json:"updated_at,omitempty"`
}

type AgentGroupCreate struct {
	// Name of the group
	Name string `json:"name,omitempty"`

	// Description of the group.
	Description string `json:"description,omitempty"`

	// WorkspaceID ID of the workspace to which this agent group belongs.
	// The attribute is applicable only for accounts with the 'Workspaces' feature enabled.
	// The default value is the ID of the primary workspace of the account.
	// The response contains workspace_id to which an agent group belongs.
	WorkspaceID int64 `json:"workspace_id,omitempty"`

	// The time after which an escalation email is sent if a ticket in the group remains unassigned.
	// The accepted values are “30m” for 30 minutes, “1h” for 1 hour, “2h” for 2 hours, “4h” for 4 hours, “8h” for 8 hours, “12h” for 12 hours, “1d” for 1 day, “2d” for 2 days, and “3d” for 3 days.
	UnassignedFor AgentGroupUnassignedFor `json:"unassigned_for,omitempty"`

	// Unique ID of the business hours configuration associated with the group.
	BusinessHoursID int64 `json:"business_hours_id,omitempty"`

	// The Unique ID of the user to whom an escalation email is sent if a ticket in this group is unassigned. To create/update a group with an escalate_to value of ‘none’, please set the value of this parameter to ‘null’.
	EscalateTo int64 `json:"escalate_to,omitempty"`

	// A comma separated array of user IDs of agents who are members of this group.
	// If the group is restricted and approvals-enabled, the input value for this field should also include the user IDs of agents whose member access to the group is pending approval by a group leader.
	// The response value for this field would only contain the list of approved members.
	// The members_pending_approval read-only attribute in the response will include the list of members whose approval is pending.
	Members []int64 `json:"members,omitempty"`

	// A comma separated array of user IDs of agents who are observers of this group.
	// If the group is restricted and approvals-enabled, the input value for this field should also include the user IDs of agents whose observer access to the group is pending approval by a group leader.
	// The response value for this field would only contain the list of approved observers.
	// The observers_pending_approval read-only attribute in the response will include the list of observers whose approval is pending.
	// This attribute is only applicable for accounts which have the “Access Controls Pro” feature enabled.
	Observers []int64 `json:"ovservers,omitempty"`

	// Signifies whether a group is marked as restricted.
	// This attribute won't be supported if the "Access Controls Pro" feature is unavailable for the account. Set to true if the group is restricted, and false otherwise.
	Restricted bool `json:"restricted,omitempty"`

	// A comma separated array of user IDs of agents who are leaders of this group.
	// If the group is restricted and approvals-enabled, the input value for this field should also include the user IDs of agents whose leader access to the group is pending approval by another group leader. The response value for this field would only contain the list of approved leaders.
	// The leaders_pending_approval read-only attribute in the response will include the list of leaders whose approval is pending.
	// This attribute is only applicable for accounts which have the “Access Controls Pro” feature enabled.
	Leaders []int64 `json:"leaders,omitempty"`

	// Signifies whether the restricted group requires approvals for membership changes.
	// This attribute is only applicable for accounts which have the “Access Controls Pro” feature enabled.
	ApprovalRequired bool `json:"approval_required,omitempty"`

	// Describes the automatic ticket assignment type.
	// Will not be supported if the "Round Robin" feature is disabled for the account.
	// Set to true if automatic ticket assignment is enabled, and false otherwise.
	AutoTicketAssign bool `json:"auto_ticket_assign,omitempty"`
}

type AgentGroupUnassignedFor string

type AgentGroupUpdate = AgentGroupCreate

type AgentRole struct {
	ID int64 `json:"id,omitempty"`

	// Name of the role
	Name string `json:"name,omitempty"`

	// Description of the role.
	Description string `json:"description,omitempty"`

	// default	boolean	Set to true if it is a default role, and false otherwise
	Default bool `json:"default,omitempty"`

	CreatedAt Time `json:"created_at,omitempty"`

	UpdatedAt Time `json:"updated_at,omitempty"`
}

type AgentScoreboardLevel int

type AgentState string

type AgentUpdate = AgentCreate

type Approval struct {
	ID             int64         `json:"id,omitempty"`
	Parent         string        `json:"parent,omitempty"`
	ParentID       int64         `json:"parent_id,omitempty"`
	ApproverID     int64         `json:"approver_id,omitempty"`
	ApproverName   string        `json:"approver_name,omitempty"`
	ApprovalType   ApprovalType  `json:"approval_type,omitempty"`
	Level          int           `json:"level,omitempty"`
	UserID         int64         `json:"user_id,omitempty"`
	UserName       string        `json:"user_name,omitempty"`
	MemberID       int64         `json:"member_id,omitempty"`
	MemberName     string        `json:"member_name,omitempty"`
	ApprovalStatus *ApprovalInfo `json:"approval_status,omitempty"`
	Delegatee      *Delegatee    `json:"delegatee,omitempty"`
	LatestRemark   string        `json:"latest_remark,omitempty"`
	CreatedAt      Time          `json:"created_at,omitempty"`
	UpdatedAt      Time          `json:"updated_at,omitempty"`
}

type ApprovalInfo struct {
	ID   int64  `json:"id"`
	Name string `json:"name"`
}

type ApprovalSetting struct {
	ApprovalType int     `json:"approval_type,omitempty"`
	ApproverIDs  []int64 `json:"approver_ids,omitempty"`
}

type ApprovalStatus int

type ApprovalType int

type Article struct {
	ID int64 `json:"id,omitempty"`

	// WorkspaceID ID of the workspace to which the solution article belongs.
	// This attribute is applicable only to accounts on the Employee Support Mode.
	WorkspaceID int64 `json:"workspace_id,omitempty"`

	// Title of the solution article
	Title string `json:"title,omitempty"`

	// Description of the solution article
	Description string `json:"description,omitempty"`

	// The rank of the solution article in the article listing
	Position int `json:"position,omitempty"`

	// The type of the article. ( 1 - permanent, 2 - workaround )
	ArticleType ArticleType `json:"article_type,omitempty"`

	// ID of the folder to which the solution article belongs
	FolderID int64 `json:"folder_id,omitempty"`

	// ID of the category to which the solution article belongs
	CagetoryID int64 `json:"category_id,omitempty"`

	// Status of the solution article.  ( 1 - draft, 2 - published )
	Status ArticleStatus `json:"status,omitempty"`

	// Number of upvotes for the solution article
	ThumbsUp int `json:"thumbs_up,omitempty"`

	// Number of down votes for the solution article
	ThumbsDown int `json:"thumbs_down,omitempty"`

	// ID of the agent who created the solution article
	AgentID int64 `json:"agent_id,omitempty"`

	// Number of views for the solution article
	Views int64 `json:"views,omitempty"`

	// Tags that have been associated with the solution article
	Tags []string `json:"tags,omitempty"`

	// Keywords that have been associated with the solution article
	Keywords []string `json:"keywords,omitempty"`

	// Attachments associated with the article. The total size of all of a article's attachments cannot exceed 25MB.
	Attachments []*Attachment `json:"attachments,omitempty"`

	// Article from external url link.
	URL string `json:"url,omitempty"`

	ModifiedBy int64 `json:"modified_by,omitempty"`

	ModifiedAt *Time `json:"modified_at,omitempty"`

	InsertedIntoTickets int `json:"inserted_into_tickets,omitempty"`

	// Date in future when this article would need to be reviewed again.
	ReviewDate *Date `json:"review_date,omitempty"`

	// Approval status of the article.
	ApprovalStatus ApprovalStatus `json:"approval_status,omitempty"`

	Approvals []*Approval `json:"approvals,omitempty"`

	CreatedAt Time `json:"created_at,omitempty"`

	UpdatedAt Time `json:"updated_at,omitempty"`
}

type ArticleCreate struct {
	// Title of the solution article
	Title string `json:"title,omitempty"`

	// Article from external url link
	URL string `json:"url,omitempty"`

	// Description of the solution article
	Description string `json:"description,omitempty"`

	// The type of the article. ( 1 - permanent, 2 - workaround )
	ArticleType ArticleType `json:"article_type,omitempty"`

	// ID of the folder to which the solution article belongs
	FolderID int64 `json:"folder_id,omitempty"`

	// Status of the solution article.  ( 1 - draft, 2 - published )
	Status ArticleStatus `json:"status,omitempty"`

	// Tags that have been associated with the solution article
	Tags *[]string `json:"tags,omitempty"`

	// Keywords that have been associated with the solution article
	Keywords *[]string `json:"keywords,omitempty"`

	// Attachments associated with the article. The total size of all of a article's attachments cannot exceed 25MB.
	Attachments []*Attachment `json:"attachments,omitempty"`

	// Date in future when this article would need to be reviewed again.
	ReviewDate *Date `json:"review_date,omitempty"`

	// Unique ID of the primary language article
	ParentID int64 `json:"parent_id,omitempty"`

	// Language of secondary solution article, For example: French -> “fr”
	Language string `json:"language,omitempty"`
}

type ArticleInfo struct {
	Article

	// Attachments associated with the article. The total size of all of a article's attachments cannot exceed 25MB.
	Attachments []string `json:"attachments,omitempty"`

	GroupFolderGroupIDs          []int64 `json:"group_folder_group_ids,omitempty"`
	FolderDepartmentIDs          []int64 `json:"folder_department_ids,omitempty"`
	GroupFolderRequesterGroupIDs []int64 `json:"group_folder_requester_group_ids,omitempty"`
	GroupFolderDepartmentIDs     []int64 `json:"group_folder_department_ids,omitempty"`

	FolderVisibility FolderVisibility `json:"folder_visibility,omitempty"`
}

type ArticleStatus int

type ArticleType int

type ArticleUpdate = ArticleCreate

type AssignRole struct {
	// Unique ID of the role assigned
	RoleID int64 `json:"role_id,omitempty"`

	// The scope in which the agent can use the permissions granted by this role.
	// Possible values include entire_helpdesk (all plans),
	// member_groups (all plans; in the Pro and Enterprise plans, this also includes groups that the agent is an observer of),
	// specified_groups (Pro and Enterprise only), and assigned_items (all plans)
	AssignmentScope string `json:"assignment_scope,omitempty"`

	// Unique IDs of Groups in which the permissions granted by the role applies.
	// Mandatory only when the assignment_scope is specified_groups, and should be ignored otherwise.
	Groups []int64 `json:"groups,omitempty"`
}

type Attachment = fresh.Attachment

type Attachments = fresh.Attachments

type Category struct {
	ID int64 `json:"id,omitempty"`

	// WorkspaceID ID of the workspace to which the solution category belongs.
	// This attribute is applicable only to accounts on the Employee Support Mode.
	WorkspaceID int64 `json:"workspace_id,omitempty"`

	Name string `json:"name,omitempty"`

	Description string `json:"description,omitempty"`

	// The rank of the solution category in the category listing
	Position int `json:"position,omitempty"`

	// Set as true if the category is a default one
	DefaultCategory bool `json:"default_category,omitempty"`

	// List of portal IDs where this category is visible
	VisibleInPortals []int64 `json:"visible_in_portals,omitempty"`

	CreatedAt Time `json:"created_at,omitempty"`

	UpdatedAt Time `json:"updated_at,omitempty"`
}

type CategoryCreate struct {
	// WorkspaceID ID of the workspace to which the solution category belongs.
	// This attribute is applicable only to accounts on the Employee Support Mode.
	WorkspaceID int64 `json:"workspace_id,omitempty"`

	Name string `json:"name,omitempty"`

	Description string `json:"description,omitempty"`

	// List of portal IDs where this category is visible
	VisibleInPortals []int64 `json:"visible_in_portals,omitempty"`
}

type CategoryUpdate = CategoryCreate

type Client fresh.Client

type Conversation struct {
	// ID of the conversation
	ID int64 `json:"id,omitempty"`

	// Attachments (Updatable) associated with the conversation. The total size of all of a ticket's attachments cannot exceed 40MB.
	Attachments []*Attachment `json:"attachments,omitempty"`

	// Body (Updatable) Content of the conversation in HTML
	Body string `json:"body,omitempty"`

	// Content of the conversation in plain text
	BodyText string `json:"body_text,omitempty"`

	// Set to true if a particular conversation should appear as being created from outside (i.e., not through web portal)
	Incoming bool `json:"incoming,omitempty"`

	// Set to true if the note is private
	Private bool `json:"private,omitempty"`

	// Denotes the type of the conversation.
	Source ConversationSource `json:"source,omitempty"`

	// Email address from which the reply is sent. For notes, this value will be null.
	SupportEmail string `json:"support_email,omitempty"`

	// ID of the ticket to which this conversation is being added
	TicketID int64 `json:"ticket_id,omitempty"`

	// ID of the agent/user who is adding the conversation
	UserID int64 `json:"user_id,omitempty"`

	// The email address from which the reply is sent.
	FromEmail string `json:"from_email,omitempty"`

	// Email addresses of agents/users who need to be notified about this conversation
	ToEmails []string `json:"to_emails,omitempty"`

	// Email address added in the 'cc' field of the outgoing ticket email.
	CcEmails []string `json:"cc_emails,omitempty"`

	// Email address added in the 'bcc' field of the outgoing ticket email.
	BccEmails []string `json:"bcc_emails,omitempty"`

	// response
	NotifiedTos []string `json:"notified_to,omitempty"`

	// Conversation creation timestamp
	CreatedAt Time `json:"created_at,omitempty"`

	// Conversation updated timestamp
	UpdatedAt Time `json:"updated_at,omitempty"`
}

type ConversationSource int

type Date = fresh.Date

type Delegatee struct {
	ID   int64  `json:"id"`
	Name string `json:"name"`
}

type FieldError = fresh.FieldError

type File = fresh.File

type Files = fresh.Files

type FilterAgentsOption = FilterOption

type FilterOption struct {
	Query   string
	Page    int
	PerPage int
}

type FilterTicketsOption = FilterOption

type Folder struct {
	ID int64 `json:"id,omitempty"`

	// WorkspaceID ID of the workspace to which the solution folder belongs.
	// This attribute is applicable only to accounts on the Employee Support Mode.
	WorkspaceID int64 `json:"workspace_id,omitempty"`

	Name string `json:"name,omitempty"`

	Description string `json:"description,omitempty"`

	// Describes the position in which the folder is listed
	Position int `json:"position,omitempty"`

	// Set as true is it is a default folder
	DefaultFolder bool `json:"default_folder,omitempty"`

	CategoryID int64 `json:"category_id,omitempty"`

	// Accessibility of this folder. Please refer to Folder Properties table.
	Visibility FolderVisibility `json:"visibility,omitempty"`

	// Approval settings that have been associated with the folder. Key-value pair containing the approval_type, approval_ids and its values.
	ApprovalSettings *ApprovalSetting `json:"approval_settings,omitempty"`

	// ID of the department to which this solution folder is visible. ( Mandatory if visibility is set to '4')
	DepartmentIDs []int64 `json:"department_ids,omitempty"`

	// ID of the Agent Groups to which this solution folder is visible. ( Mandatory if visibility is set to '5')
	GroupIDs []int64 `json:"group_ids,omitempty"`

	// ID of the Contact Groups to which this solution folder is visible. ( Mandatory if visibility is set to '6')
	RequesterGroupIDs []int64 `json:"requester_group_ids,omitempty"`

	ManageByGroupIDs []int64 `json:"manage_by_group_ids,omitempty"`

	CreatedAt Time `json:"created_at,omitempty"`

	UpdatedAt Time `json:"updated_at,omitempty"`
}

type FolderCreate struct {
	// WorkspaceID ID of the workspace to which the solution folder belongs.
	// This attribute is applicable only to accounts on the Employee Support Mode.
	WorkspaceID int64 `json:"workspace_id,omitempty"`

	Name string `json:"name,omitempty"`

	Description string `json:"description,omitempty"`

	CategoryID int64 `json:"category_id,omitempty"`

	// Accessibility of this folder. Please refer to Folder Properties table.
	Visibility FolderVisibility `json:"visibility,omitempty"`

	// Approval settings that have been associated with the folder. Key-value pair containing the approval_type, approval_ids and its values.
	ApprovalSettings *ApprovalSetting `json:"approval_settings,omitempty"`

	// ID of the department to which this solution folder is visible. ( Mandatory if visibility is set to '4')
	DepartmentIDs []int64 `json:"department_ids,omitempty"`

	// ID of the Agent Groups to which this solution folder is visible. ( Mandatory if visibility is set to '5')
	GroupIDs []int64 `json:"group_ids,omitempty"`

	// ID of the Contact Groups to which this solution folder is visible. ( Mandatory if visibility is set to '6')
	RequesterGroupIDs []int64 `json:"requester_group_ids,omitempty"`

	ManageByGroupIDs []int64 `json:"manage_by_group_ids,omitempty"`
}

type FolderUpdate = FolderCreate

type FolderVisibility int

type Freshservice = Client

type ListAgentGroupsOption = PageOption

type ListAgentRolesOption = PageOption

type ListAgentsOption struct {
	Email             string
	MobilePhoneNumber string
	WorkPhoneNumber   string
	Active            AgentActive
	State             AgentState // fulltime or occasional
	Page              int
	PerPage           int
}

type ListApprovalsOption struct {
	Parent      string
	ParentID    int64
	Status      string
	ApproverID  int64
	Level       int
	DelegateeID int64
	Page        int
	PerPage     int
}

type ListArticlesOption struct {
	Page    int
	PerPage int
	// contains filtered or unexported fields
}

type ListCategoriesOption = PageOption

type ListConversationsOption = PageOption

type ListFoldersOption struct {
	Page    int
	PerPage int
	// contains filtered or unexported fields
}

type ListOption = fresh.ListOption

type ListRequesterGroupMembersOption = PageOption

type ListRequesterGroupsOption = PageOption

type ListRequestersOption struct {
	FirstName         string
	LastName          string
	Name              string // Concatenation of first_name and last_name with single space in-between fields.
	JobTitle          string
	PrimaryEmail      string
	Email             string
	MobilePhoneNumber string
	WorkPhoneNumber   string
	DepartmentID      int64
	TimeZone          string
	Language          string
	LocationID        int64
	CreatedAt         Date // Date (YYYY-MM-DD) when the requester is created.
	UpdatedAt         Date // Date (YYYY-MM-DD) when the requester is updated.
	IncludeAgents     bool
	Page              int
	PerPage           int
}

type ListTicketsOption struct {
	Filter       string // The various filters available are new_and_my_open, watching, spam, deleted.
	WorkspaceID  int64
	RequestID    int64
	Email        string
	Type         string // Incident, Service Request
	UpdatedSince Time
	Include      string    // stats, requester, requester_for
	OrderType    OrderType // asc, desc (default)
	Page         int
	PerPage      int
}

type ListTimeEntriesOption = PageOption

type ListWorkspacesOption = PageOption

type Note struct {
	// Attachments associated with the conversation. The total size of all of a ticket's attachments cannot exceed 20MB.
	Attachments []*Attachment `json:"attachments,omitempty"`

	// Content of the conversation in HTML
	Body string `json:"body,omitempty"`

	// Set to true if a particular conversation should appear as being created from outside (i.e., not through web portal)
	Incoming bool `json:"incoming"`

	// Email addresses of agents/users who need to be notified about this note
	NotifyEmails []string `json:"notify_emails,omitempty"`

	// Set to true if the note is private. The default value is true.
	Private bool `json:"private"`

	// ID of the agent/user who is adding the conversation
	UserID int64 `json:"user_id,omitempty"`

	// Note creation timestamp
	CreatedAt *Time `json:"created_at,omitempty"`

	// Note updated timestamp
	UpdatedAt *Time `json:"updated_at,omitempty"`
}

type OrderType string

type PageOption = fresh.PageOption

type Reply struct {
	// Content of the conversation in HTML
	Body string `json:"body,omitempty"`

	// Attachments associated with the conversation. The total size of all of a ticket's attachments cannot exceed 20MB.
	Attachments []*Attachment `json:"attachments,omitempty"`

	// The email address from which the reply is sent. By default the global support email will be used.
	FromEmail string `json:"from_email,omitempty"`

	// ID of the agent/user who is adding the conversation
	UserID int64 `json:"user_id,omitempty"`

	// Email address added in the 'cc' field of the outgoing ticket email.
	CcEmails []string `json:"cc_emails,omitempty"`

	// Email address added in the 'bcc' field of the outgoing ticket email.
	BccEmails []string `json:"bcc_emails,omitempty"`

	// Reply creation timestamp
	CreatedAt *Time `json:"created_at,omitempty"`

	// Reply updated timestamp
	UpdatedAt *Time `json:"updated_at,omitempty"`
}

type Requester struct {
	ID int64 `json:"id,omitempty"`

	// First name of the requester
	FirstName string `json:"first_name,omitempty"`

	// Last name of the requester.
	LastName string `json:"last_name,omitempty"`

	// Job title of the requester.
	JobTitle string `json:"job_title,omitempty"`

	// Primary email address of the requester.
	PrimaryEmail string `json:"primary_email,omitempty"`

	// Additional/secondary emails associated with the requester.
	SecondaryEmails []string `json:"secondary_emails,omitempty"`

	// Work phone number of the requester.
	WorkPhoneNumber string `json:"work_phone_number,omitempty"`

	// Mobile phone number of the requester.
	MobilePhoneNumber string `json:"mobile_phone_number,omitempty"`

	// Unique IDs of the departments associated with the requester
	DepartmentIDs []int64 `json:"department_ids,omitempty"`

	// Set to true if the requester must be allowed to view tickets filed by other members of the department, and false otherwise
	CanSeeAllTicketsFromAssociatedDepartments bool `json:"can_see_all_tickets_from_associated_departments,omitempty"`

	// User ID of the requester’s reporting manager.
	ReportingManagerID int64 `json:"reporting_manager_id,omitempty"`

	// Address of the requester.
	Address string `json:"address,omitempty"`

	// Time zone of the requester.
	TimeZone string `json:"time_zone,omitempty"`

	// Time format for the requester.Possible values: 12h (12 hour format), 24h (24 hour format)
	TimeFormat string `json:"time_format,omitempty"`

	// Language used by the requester.
	Language string `json:"language,omitempty"`

	// Unique ID of the location associated with the requester.
	LocationID int64 `json:"location_id,omitempty"`

	// Background information of the requester.
	BackgroundInformation string `json:"background_information,omitempty"`

	// Key-value pair containing the names and values of the (custom) requester fields.
	CustomFields map[string]any `json:"custom_fields,omitempty"`

	// Set to true if the user is active, and false if the user account has been deactivated.
	Active bool `json:"active,omitempty"`

	// Set to true if the user has logged in to Freshservice at least once, and false otherwise.
	HasLoggedIn bool `json:"has_logged_in,omitempty"`

	// Set to true if the user is an agent, false if the user is a requester
	IsAgent bool `json:"is_agent,omitempty"`

	CreatedAt Time `json:"created_at,omitempty"`

	UpdatedAt Time `json:"updated_at,omitempty"`
}

type RequesterCreate struct {
	// First name of the requester
	FirstName string `json:"first_name,omitempty"`

	// Last name of the requester.
	LastName string `json:"last_name,omitempty"`

	// Job title of the requester.
	JobTitle string `json:"job_title,omitempty"`

	// Primary email address of the requester.
	PrimaryEmail string `json:"primary_email,omitempty"`

	// Additional/secondary emails associated with the requester.
	SecondaryEmails []string `json:"secondary_emails,omitempty"`

	// Work phone number of the requester.
	WorkPhoneNumber string `json:"work_phone_number,omitempty"`

	// Mobile phone number of the requester.
	MobilePhoneNumber string `json:"mobile_phone_number,omitempty"`

	// Unique IDs of the departments associated with the requester
	DepartmentIDs []int64 `json:"department_ids,omitempty"`

	// Set to true if the requester must be allowed to view tickets filed by other members of the department, and false otherwise
	CanSeeAllTicketsFromAssociatedDepartments bool `json:"can_see_all_tickets_from_associated_departments,omitempty"`

	// User ID of the requester’s reporting manager.
	ReportingManagerID int64 `json:"reporting_manager_id,omitempty"`

	// Address of the requester.
	Address string `json:"address,omitempty"`

	// Time zone of the requester.
	TimeZone string `json:"time_zone,omitempty"`

	// Time format for the requester.Possible values: 12h (12 hour format), 24h (24 hour format)
	TimeFormat string `json:"time_format,omitempty"`

	// Language used by the requester.
	Language string `json:"language,omitempty"`

	// Unique ID of the location associated with the requester.
	LocationID int64 `json:"location_id,omitempty"`

	// Background information of the requester.
	BackgroundInformation string `json:"background_information,omitempty"`

	// Key-value pair containing the names and values of the (custom) requester fields.
	CustomFields map[string]any `json:"custom_fields,omitempty"`
}

type RequesterField struct {
	ID int64 `json:"id,omitempty"`

	// Label of the requester field.
	Label string `json:"label,omitempty"`

	// Name of the requester field.
	Name string `json:"name,omitempty"`

	// Position of the requester field.
	Position int `json:"position,omitempty"`

	// For custom requester fields, type of value associated with the field will be given (Examples custom_date, custom_text...).
	Type string `json:"type,omitempty"`

	// ID of the user field group.
	UserFieldGroupID int64 `json:"user_field_group_id,omitempty"`

	// Set to true if the field can be updated by requesters during signup.
	EditableInSignup bool `json:"editable_in_signup,omitempty"`

	// Requesters can edit the field in the support portal.
	RequestersCanEdit bool `json:"requesters_can_edit,omitempty"`

	// Set to true if the field is mandatory in the support portal.
	RequiredForRequesters bool `json:"required_for_requesters,omitempty"`

	// Display name for the field (as seen in the support portal).
	LabelForRequesters string `json:"label_for_requesters,omitempty"`

	// Requesters can see the field in the support portal.
	DisplayedForRequesters bool `json:"displayed_for_requesters,omitempty"`

	// Set to true if the field is mandatory for agents.
	RequiredForAgents bool `json:"required_for_agents,omitempty"`

	// List of values supported by the field.
	Choices any `json:"choices,omitempty"`

	CreatedAt Time `json:"created_at,omitempty"`

	UpdatedAt Time `json:"updated_at,omitempty"`
}

type RequesterGroup struct {
	ID int64 `json:"id,omitempty"`

	// Name of the requester group.
	Name string `json:"name,omitempty"`

	// Description of the requester group.
	Description string `json:"description,omitempty"`

	// Method of requester addition. “manual” if individual requesters can be chosen manually, and “rule_based” if members are automatically added based on rules.
	Type RequesterGroupType `json:"type,omitempty"`
}

type RequesterGroupType string

type RequesterUpdate = RequesterCreate

type ResultError = fresh.ResultError

type SearchArticlesOption struct {
	SearchTerm string // The keywords for which the solution articles have to be searched.
	UserEmail  string // By default, the API will search the articles for the user whose API key is provided. If you want to search articles for a different user, please provide their user_email.
	Page       int
	PerPage    int
}

type Ticket struct {
	// Unique ID of the ticket
	ID int64 `json:"id,omitempty"`

	// ID of the workspace to which the ticket belongs.
	// The attribute is applicable only for accounts with the 'Workspaces' feature enabled.
	WorkspaceID int64 `json:"workspace_id,omitempty"`

	// ID of the department to which this ticket belongs.
	DepartmentID int64 `json:"department_id,omitempty"`

	// Ticket attachments. The total size of these attachments cannot exceed 40MB.
	Attachments []*Attachment `json:"attachments,omitempty"`

	// Name of the requester
	Name string `json:"name,omitempty"`

	// Email address of the requester. If no contact exists with this email address in Freshdesk, it will be added as a new contact.
	Email string `json:"email,omitempty"`

	// Phone number of the requester. If no contact exists with this phone number in Freshdesk, it will be added as a new contact. If the phone number is set and the email address is not, then the name attribute is mandatory.
	Phone string `json:"phone,omitempty"`

	// User ID of the requester. For existing contacts, the requester_id can be passed instead of the requester's email.
	RequesterID int64 `json:"requester_id,omitempty"`

	// ID of the agent to whom the ticket has been assigned.
	ResponderID int64 `json:"responder_id,omitempty"`

	// Helps categorize the ticket according to the different kinds of issues your support team deals with.
	Type string `json:"type,omitempty"`

	// Status of the ticket
	Status TicketStatus `json:"status,omitempty"`

	// Priority of the ticket
	Priority TicketPriority `json:"priority,omitempty"`

	// The channel through which the ticket was created
	Source TicketSource `json:"source,omitempty"`

	// Set to true if the ticket has been deleted/trashed. Deleted tickets will not be displayed in any views except the "deleted" filter
	Deleted bool `json:"deleted,omitempty"`

	// Set to true if the ticket has been marked as spam
	Spam bool `json:"spam,omitempty"`

	// Timestamp that denotes when the ticket is due to be resolved
	DueBy *Time `json:"due_by,omitempty"`

	// Timestamp that denotes when the first response is due
	FrDueBy *Time `json:"fr_due_by,omitempty"`

	// Set to true if the ticket has been escalated for any reason
	IsEscalated bool `json:"is_escalated,omitempty"`

	// Set to true if the ticket has been escalated as the result of first response time being breached
	FrEscalated bool `json:"fr_escalated,omitempty"`

	// Email addresses to which the ticket was originally sent
	ToEmails []string `json:"to_emails,omitempty"`

	// Email address added in the 'cc' field of the incoming ticket email
	CcEmails []string `json:"cc_emails,omitempty"`

	// Email address(e)s added while forwarding a ticket
	FwdEmails []string `json:"fwd_emails,omitempty"`

	// Email address added while replying to a ticket
	ReplyCcEmails []string `json:"reply_cc_emails,omitempty"`

	// ID of email config which is used for this ticket. (i.e., support@yourcompany.com/sales@yourcompany.com)
	EmailConfigID int64 `json:"email_config_id,omitempty"`

	// ID of the group to which the ticket has been assigned
	GroupID int64 `json:"group_id,omitempty"`

	// Subject of the ticket
	Subject string `json:"subject,omitempty"`

	// HTML content of the ticket
	Description string `json:"description,omitempty"`

	// Content of the ticket in plain text
	DescriptionText string `json:"description_text,omitempty"`

	// Tags that have been associated with the ticket
	Tags []string `json:"tags,omitempty"`

	// Key value pairs containing the names and values of custom fields.
	CustomFields map[string]any `json:"custom_fields,omitempty"`

	// include=requester
	Requester *Requester `json:"requester,omitempty"`

	// include=conversations
	Conversations []*Conversation `json:"conversations,omitempty"`

	// Ticket Category.
	Category string `json:"category,omitempty"`

	// Ticket sub category.
	SubCategory string `json:"sub_category,omitempty"`

	// Ticket item category.
	ItemCategory string `json:"item_category,omitempty"`

	// Ticket urgency.
	Urgency TicketUrgency `json:"urgency,omitempty"`

	// Ticket impact.
	Impact TicketImpact `json:"impact,omitempty"`

	// Content of the ticket resolution note in plain text
	ResolutionNotes string `json:"resolution_notes,omitempty"`

	// HTML content of the ticket resolution note
	ResolutionNotesHTML string `json:"resolution_notes_html,omitempty"`

	// Ticket creation timestamp
	CreatedAt Time `json:"created_at,omitempty"`

	// Ticket updated timestamp
	UpdatedAt Time `json:"updated_at,omitempty"`
}

type TicketActivity struct {
	Actor       *Actor   `json:"actor,omitempty"`
	Content     string   `json:"content,omitempty"`
	SubContents []string `json:"sub_contents,omitempty"`
	CreatedAt   Time     `json:"created_at,omitempty"`
}

type TicketCreate struct {
	// ID of the workspace to which the ticket belongs.
	// The attribute is applicable only for accounts with the 'Workspaces' feature enabled.
	WorkspaceID int64 `json:"workspace_id,omitempty"`

	// ID of the department to which this ticket belongs.
	DepartmentID int64 `json:"department_id,omitempty"`

	// Ticket attachments. The total size of these attachments cannot exceed 40MB.
	Attachments []*Attachment `json:"attachments,omitempty"`

	// Name of the requester
	Name string `json:"name,omitempty"`

	// Email address of the requester. If no contact exists with this email address in Freshdesk, it will be added as a new contact.
	Email string `json:"email,omitempty"`

	// Phone number of the requester. If no contact exists with this phone number in Freshdesk, it will be added as a new contact. If the phone number is set and the email address is not, then the name attribute is mandatory.
	Phone string `json:"phone,omitempty"`

	// User ID of the requester. For existing contacts, the requester_id can be passed instead of the requester's email.
	RequesterID int64 `json:"requester_id,omitempty"`

	// ID of the agent to whom the ticket has been assigned.
	ResponderID int64 `json:"responder_id,omitempty"`

	// Helps categorize the ticket according to the different kinds of issues your support team deals with.
	Type string `json:"type,omitempty"`

	// Status of the ticket
	Status TicketStatus `json:"status,omitempty"`

	// Priority of the ticket
	Priority TicketPriority `json:"priority,omitempty"`

	// The channel through which the ticket was created
	Source TicketSource `json:"source,omitempty"`

	// Timestamp that denotes when the ticket is due to be resolved
	DueBy *Time `json:"due_by,omitempty"`

	// Timestamp that denotes when the first response is due
	FrDueBy *Time `json:"fr_due_by,omitempty"`

	// Email addresses to which the ticket was originally sent
	ToEmails []string `json:"to_emails,omitempty"`

	// Email address added in the 'cc' field of the incoming ticket email
	CcEmails []string `json:"cc_emails,omitempty"`

	// Email address(e)s added while forwarding a ticket
	FwdEmails []string `json:"fwd_emails,omitempty"`

	// Email address added while replying to a ticket
	ReplyCcEmails []string `json:"reply_cc_emails,omitempty"`

	// ID of email config which is used for this ticket. (i.e., support@yourcompany.com/sales@yourcompany.com)
	EmailConfigID int64 `json:"email_config_id,omitempty"`

	// ID of the group to which the ticket has been assigned
	GroupID int64 `json:"group_id,omitempty"`

	// Subject of the ticket
	Subject string `json:"subject,omitempty"`

	// HTML content of the ticket
	Description string `json:"description,omitempty"`

	// Tags that have been associated with the ticket
	Tags *[]string `json:"tags,omitempty"`

	// Key value pairs containing the names and values of custom fields.
	CustomFields map[string]any `json:"custom_fields,omitempty"`

	// Ticket Category.
	Category string `json:"category,omitempty"`

	// Ticket sub category.
	SubCategory string `json:"sub_category,omitempty"`

	// Ticket item category.
	ItemCategory string `json:"item_category,omitempty"`

	// Ticket urgency.
	Urgency TicketUrgency `json:"urgency,omitempty"`

	// Ticket impact.
	Impact TicketImpact `json:"impact,omitempty"`

	// Content of the ticket resolution note in plain text
	ResolutionNotes string `json:"resolution_notes,omitempty"`

	// HTML content of the ticket resolution note
	ResolutionNotesHTML string `json:"resolution_notes_html,omitempty"`

	// Ticket creation timestamp
	CreatedAt *Time `json:"created_at,omitempty"`

	// Ticket updated timestamp
	UpdatedAt *Time `json:"updated_at,omitempty"`
}

type TicketField struct {
	ID int64 `json:"id,omitempty"`

	// ID of the workspace to which this ticket belongs. The attribute is applicable only for accounts with the 'Workspaces' feature enabled.
	WorkspaceID int64 `json:"workspace_id,omitempty"`

	// Name of the ticket field.
	Name string `json:"name,omitempty"`

	// Label of the field for display
	Label string `json:"label,omitempty"`

	// Description of the field
	Description string `json:"description,omitempty"`

	// Indicates if the field is a checkbox, dropdown, text field
	FieldType string `json:"field_type,omitempty"`

	// True if the field is marked mandatory
	Required bool `json:"required,omitempty"`

	// True if the field is marked mandatory while closing the Release item
	RequiredForClosure bool `json:"required_for_closure,omitempty"`

	// True if the field is a default field. False if customm
	DefaultField bool `json:"default_field,omitempty"`

	// List of values supported by the field.
	Choices any `json:"choices,omitempty"`

	// contain details of nested fields
	NestedFields any `json:"nested_fields,omitempty"`

	// Set to true if the field is mandatory for Agents
	RequiredForAgents bool `json:"required_for_agents,omitempty"`

	// Set to true if the field is mandatory in the customer portal
	RequiredForCustomers bool `json:"required_for_customer,omitempty"`

	// Display name for the field (as seen in the customer portal)
	LabelForCustomers string `json:"label_for_customers,omitempty"`

	// Set to true if the field can be updated by customers
	CustomersCanEdit bool `json:"customers_can_edit,omitempty"`

	// Set to true if the field is displayed in the customer portal
	DisplayedToCustomers bool `json:"displayed_to_customers,omitempty"`

	// Applicable only for the requester field. Set to true if customer can add additional requesters to a ticket
	PortalCc bool `json:"portal_cc,omitempty"`

	// Applicable only if portal_cc is set to true. Value will be all when a customer can add any requester to the CC list and company when a customer can add only company contacts to the CC list
	PortalCcTo string `json:"portal_cc_to,omitempty"`

	// Applicable only for custom_date field. When ‘Request time information’ is selected, the field date_only returns false and if unchecked, date_only returns true
	DateOnly bool `json:"date_only,omitempty"`

	CreatedAt Time `json:"created_at,omitempty"`

	UpdatedAt Time `json:"updated_at,omitempty"`
}

type TicketImpact int

type TicketPriority int

type TicketSource int

type TicketStatus int

type TicketUpdate = TicketCreate

type TicketUrgency int

type Time = fresh.Time

type TimeEntry struct {

	// Id of the time entry
	ID int64 `json:"id,omitempty"`

	// ID of the workspace to which the time entry belongs(inherited from the ticket's workspace). The attribute is applicable only for accounts with the 'Workspaces' feature enabled.
	WorkspaceID int64 `json:"workspace_id,omitempty"`

	// Set to true if timer is currently running. Default value is false.
	// At a time, only one timer can be running for an agent across the account
	TimerRunning bool `json:"timer_running"`

	// Boolean	Set as true if the time-entry is billable. Default value is true
	Billable bool `json:"billable"`

	// The total amount of time spent by the timer in hh::mm format.
	// This field cannot be set if timer_running is true.
	// Mandatory if timer_running is false
	TimeSpent TimeSpent `json:"time_spent,omitempty"`

	// Time at which the timer is executed.
	// Default value (unless given in request) is the time at which timer is added.
	// Should be less than or equal to current date_time
	ExecutedAt *Time `json:"executed_at,omitempty"`

	// Id of the task assigned to the time-entry. Task should be valid on the given ticket and assigned to agent_id
	TaskID int64 `json:"task_id,omitempty"`

	// Description of the time-entry
	Note string `json:"note,omitempty"`

	// The user/agent to whom this time-entry is assigned
	AgentID int64 `json:"agent_id,omitempty"`

	// Key value pairs containing the names and values of custom fields.
	CustomFields map[string]any `json:"custom_fields,omitempty"`

	// The time at which the time-entry is added. If a timer, which is in stopped state, is started again, this holds date_time at which the timer is started again
	StartTime *Time `json:"start_time,omitempty"`

	// Ticket creation timestamp
	CreatedAt Time `json:"created_at,omitempty"`

	// Ticket updated timestamp
	UpdatedAt Time `json:"updated_at,omitempty"`
}

type TimeEntryCreate struct {
	// Set to true if timer is currently running. Default value is false.
	// At a time, only one timer can be running for an agent across the account
	TimerRunning bool `json:"timer_running"`

	// Boolean	Set as true if the time-entry is billable. Default value is true
	Billable bool `json:"billable"`

	// The total amount of time spent by the timer in hh::mm format.
	// This field cannot be set if timer_running is true.
	// Mandatory if timer_running is false
	TimeSpent TimeSpent `json:"time_spent,omitempty"`

	// Time at which the timer is executed.
	// Default value (unless given in request) is the time at which timer is added.
	// Should be less than or equal to current date_time
	ExecutedAt *Time `json:"executed_at,omitempty"`

	// Id of the task assigned to the time-entry. Task should be valid on the given ticket and assigned to agent_id
	TaskID int64 `json:"task_id,omitempty"`

	// Description of the time-entry
	Note string `json:"note,omitempty"`

	// The user/agent to whom this time-entry is assigned
	AgentID int64 `json:"agent_id,omitempty"`

	// Key value pairs containing the names and values of custom fields.
	CustomFields map[string]any `json:"custom_fields,omitempty"`
}

type TimeEntryUpdate = TimeEntryCreate

type TimeSpent = fresh.TimeSpent

type Values = fresh.Values

type WithFiles = fresh.WithFiles

type Workspace struct {
	ID int64 `json:"id,omitempty"`

	// Name of the workspace
	Name string `json:"name,omitempty"`

	// Description of the workspace
	Description string `json:"description,omitempty"`

	// Signifies if the workspace is assigned as the primary workspace of the account
	Primary bool `json:"primary,omitempty"`

	// Signifies if the workspace is marked as restricted
	Restricted bool `json:"restricted,omitempty"`

	// Status of the workspace. Possible values:
	// active: The workspace is in active state
	// draft: The workspace is in draft state
	State string `json:"state,omitempty"`

	// The template from which the workspace was created
	TemplateName string `json:"template_name,omitempty"`

	CreatedAt Time `json:"created_at,omitempty"`

	UpdatedAt Time `json:"updated_at,omitempty"`
}