freshdesk

type Agent struct {
	ID int64 `json:"id,omitempty"`

	// If the agent is in a group that has enabled "Automatic Ticket Assignment", this attribute will be set to true if the agent is accepting new tickets
	Available bool `json:"available,omitempty"`

	// Timestamp that denotes when the agent became available/unavailable (depending on the value of the 'available' attribute)
	AvailableSince *Time `json:"available_since,omitempty"`

	// Set to true if this is an occasional agent (true => occasional, false => full-time)
	Occasional bool `json:"occasional,omitempty"`

	// Signature of the agent in HTML format
	Signature string `json:"signature,omitempty"`

	// Ticket permission of the agent (1 -> Global Access, 2 -> Group Access, 3 -> Restricted Access)
	TicketScope AgentTicketScope `json:"ticket_scope,omitempty"`

	// Type of Agent (support_agent -> Support Agent, field_agent -> Field Agent, collaborator -> Collaborator)
	Type string `json:"type,omitempty"`

	// Skill ids associated with the agent
	SkillIDs []int64 `json:"skill_ids,omitempty"`

	// Group IDs associated with the agent
	GroupIDs []int64 `json:"group_ids,omitempty"`

	// Role IDs associated with the agent
	RoleIDs []int64 `json:"role_ids,omitempty"`

	Contact *Contact `json:"contact,omitempty"`

	CreatedAt Time `json:"created_at,omitempty"`

	UpdatedAt Time `json:"updated_at,omitempty"`
}

type AgentCreate struct {
	// Set to true if this is an occasional agent (true => occasional, false => full-time)
	Occasional bool `json:"occasional,omitempty"`

	// Signature of the agent in HTML format
	Signature string `json:"signature,omitempty"`

	// Ticket permission of the agent (1 -> Global Access, 2 -> Group Access, 3 -> Restricted Access)
	TicketScope AgentTicketScope `json:"ticket_scope,omitempty"`

	// Type of Agent (support_agent -> Support Agent, field_agent -> Field Agent, collaborator -> Collaborator)
	AgentType string `json:"agent_type,omitempty"`

	// Skill ids associated with the agent
	SkillIDs []int64 `json:"skill_ids,omitempty"`

	// Group IDs associated with the agent
	GroupIDs []int64 `json:"group_ids,omitempty"`

	// Role IDs associated with the agent
	RoleIDs []int64 `json:"role_ids,omitempty"`

	// Name of the contact
	Name string `json:"name,omitempty"`

	// Primary email address of the contact. If you want to associate additional email(s) with this contact, use the other_emails attribute
	Email string `json:"email,omitempty"`

	// Telephone number of the contact
	Phone string `json:"phone,omitempty"`

	// Mobile number of the contact
	Mobile string `json:"mobile,omitempty"`

	// Job title of the contact
	JobTitle string `json:"job_title,omitempty"`

	// Language of the contact
	Language string `json:"language,omitempty"`

	// Time zone in which the contact resides
	TimeZone string `json:"time_zone,omitempty"`
}

type AgentState string

type AgentTicketScope int

type AgentUpdate = AgentCreate

type Article struct {
	ID int64 `json:"id,omitempty"`

	// ID of the agent who created the solution article
	AgentID int64 `json:"agent_id,omitempty"`

	// ID of the category to which the solution article belongs
	CagetoryID int64 `json:"category_id,omitempty"`

	// Title of the solution article
	Title string `json:"title,omitempty"`

	// Description of the solution article
	Description string `json:"description,omitempty"`

	// Description of the solution article in plain text
	DescriptionText string `json:"description_text,omitempty"`

	// ID of the folder to which the solution article belongs
	FolderID int64 `json:"folder_id,omitempty"`

	// Parent category and folders in which the article is placed
	Hierarchy []*ArticleHierarchyItem `json:"hierarchy,omitempty"`

	// Number of views for the solution article
	Hits int64 `json:"hits,omitempty"`

	// Status of the solution article
	Status ArticleStatus `json:"status,omitempty"`

	// Meta data for search engine optimization. Allows meta_title, meta_description and meta_keywords
	SeoData *ArticleSeoData `json:"seo_data,omitempty"`

	// Tags that have been associated with the solution article
	Tags []string `json:"tags,omitempty"`

	// Omnichannel: available for chat platforms ("web", "ios", "android")
	Platforms []string `json:"platforms,omitempty"`

	// Number of down votes for the solution article
	ThumbsDown int `json:"thumbs_down,omitempty"`

	// Number of upvotes for the solution article
	ThumbsUp int `json:"thumbs_up,omitempty"`

	// Attachments associated with the article. The total size of all of a article's attachments cannot exceed 25MB.
	Attachments []*Attachment `json:"attachments,omitempty"`

	CreatedAt Time `json:"created_at,omitempty"`

	UpdatedAt Time `json:"updated_at,omitempty"`
}

type ArticleCreate struct {
	// ID of the agent who created the solution article
	AgentID int64 `json:"agent_id,omitempty"`

	// Title of the solution article
	Title string `json:"title,omitempty"`

	// Description of the solution article
	Description string `json:"description,omitempty"`

	// Status of the solution article
	Status ArticleStatus `json:"status,omitempty"`

	// Meta data for search engine optimization. Allows meta_title, meta_description and meta_keywords
	SeoData *ArticleSeoData `json:"seo_data,omitempty"`

	// Tags that have been associated with the solution article
	Tags *[]string `json:"tags,omitempty"`

	// Attachments associated with the article. The total size of all of a article's attachments cannot exceed 25MB.
	Attachments []*Attachment `json:"attachments,omitempty"`
}

type ArticleEx struct {
	Article

	Path         string `json:"path,omitempty"`
	LanguageID   int    `json:"language_id,omitempty"`
	CategoryName string `json:"category_name,omitempty"`
	FolderName   string `json:"folder_name,omitempty"`
}

type ArticleHierarchyData struct {
	ID       int64  `json:"id,omitempty"`
	Language string `json:"language,omitempty"`
	Name     string `json:"name,omitempty"`
}

type ArticleHierarchyItem struct {
	Data  *ArticleHierarchyData `json:"data,omitempty"`
	Level int                   `json:"level,omitempty"`
	Type  ArticleHierarchyType  `json:"type,omitempty"`
}

type ArticleHierarchyType string

type ArticleSeoData struct {
	MetaTitle       string `json:"meta_title,omitempty"`
	MetaKeywords    string `json:"meta_keywords,omitempty"` // deprecated
	MetaDescription string `json:"meta_description,omitempty"`
}

type ArticleStatus int

type ArticleUpdate = ArticleCreate

type Attachment = fresh.Attachment

type Attachments = fresh.Attachments

type AutoTicketAssign int

type AutomationAction struct {
	FieldName       string             `json:"field_name,omitempty"`       //	Name of the field
	Value           any                `json:"value,omitempty"`            // Value to be set on the field
	EmailTo         int64              `json:"email_to,omitempty"`         // 	Send email to specific contact/agent/groups.
	EmailBody       string             `json:"email_body,omitempty"`       //	Content of the email
	ApiKey          string             `json:"api_key,omitempty"`          // 	API key to authenticate any HTTP requests
	AuthHeader      map[string]string  `json:"auth_header,omitempty"`      // 	Combination of user name and password to be used for HTTP requests
	CustomHeader    map[string]string  `json:"custom_headers,omitempty"`   // 	Custom header information for any HTTP request
	RequestType     string             `json:"request_type,omitempty"`     //	Type of the HTTP request
	URL             string             `json:"url,omitempty"`              //	URL for the HTTP request
	NoteBody        string             `json:"note_body,omitempty"`        // 	Content of the note added by the rule
	NotifyAgents    []int64            `json:"notify_agents,omitempty"`    // IDs of agents to be notified
	FwdTo           []string           `json:"fwd_to,omitempty"`           // Forward the ticket to an email address
	FwdCc           string             `json:"fwd_cc,omitempty"`           // Forward the ticket to an email address
	FwdBcc          string             `json:"fwd_bcc,omitempty"`          // Forward the ticket to an email address
	FwdNoteBody     string             `json:"fwd_note_body,omitempty"`    // Forward the ticket to an email address
	PushTo          AutomationPushTo   `json:"push_to,omitempty"`          // Channel through which the message will be sent. Possible options are:	“Slack”	“Office365”
	SlackText       string             `json:"slack_text,omitempty"`       // Content of the message sent to slack
	Office365Text   string             `json:"office365_text,omitempty"`   // 	Content of the message sent to office365
	ResourceType    AutomationResource `json:"resource_type,omitempty"`    //  	Type of the ticket. Possible values are: “Same_ticket”, ”parent_ticket”, ”tracker_ticket”, ”custom_object”
	ObjectReference string             `json:"object_reference,omitempty"` // 	Ticket’s look up field value
}

type AutomationActionType string

type AutomationCondition struct {
	Name       string                `json:"name,omitempty"`       // 	Title of the condition
	MatchType  AutomationMatchType   `json:"match_type,omitempty"` // To check whether all conditions have to be met or atleast one. Possible values are: “all”,”any”
	Properties []*AutomationProperty `json:"properties,omitempty"` // Properties of the condition
}

type AutomationEvent struct {
	FieldName string `json:"field_name,omitempty"` // Name of the field
	From      string `json:"from,omitempty"`       // Value of the field before the event
	To        string `json:"to,omitempty"`         // Value of the field after the event
}

type AutomationMatchType string

type AutomationOperator string

type AutomationPerformer struct {
	Type    AutomationPerformerType `json:"type,omitempty"`    // Agent/Requester/AgentOrRequester/System
	Members []int64                 `json:"members,omitempty"` // IDs of the agents
}

type AutomationPerformerType int

type AutomationProperty struct {
	ResourceType      string           `json:"resource_type,omitempty"`
	FieldName         string           `json:"field_name,omitempty"`
	Operator          string           `json:"operator,omitempty"`
	Value             any              `json:"value,omitempty"`
	BusinessHoursID   int64            `json:"business_hours_id,omitempty"`
	CaseSensitive     bool             `json:"case_sensitive,omitempty"`
	NestedFields      map[string]any   `json:"nested_fields,omitempty"`
	AssociatedFields  map[string]any   `json:"associated_fields,omitempty"`
	RelatedConditions []map[string]any `json:"related_conditions,omitempty"`
}

type AutomationPushTo string

type AutomationResource string

type AutomationRule struct {
	ID               int64                  `json:"id,omitempty"`                 // Id of the automation
	Name             string                 `json:"name,omitempty"`               // Name of the automation rule
	Description      string                 `json:"description,omitempty"`        // Description of the automation rule
	Position         int                    `json:"position,omitempty"`           // Position of the automation rule
	Active           bool                   `json:"active,omitempty"`             // Set to true if the rule is active
	AutomationTypeID int64                  `json:"automation_type_id,omitempty"` // Type id of the automation
	Performer        *AutomationPerformer   `json:"performer,omitempty"`          // **Applicable only if automation_type_id is 4**, Any event performer (agent, customer or system) whose action triggers the rule
	Events           []*AutomationEvent     `json:"events,omitempty"`             // **Applicable only if automation_type_id is 4**, Events that are responsible for triggering the rule
	Conditions       []*AutomationCondition `json:"conditions,omitempty"`         // Conditions to check whether the rule can run on a ticket or not
	Operator         AutomationOperator     `json:"operator,omitempty"`           // AND/OR operator to combine multiple conditions in a rule
	Actions          []*AutomationAction    `json:"actions,omitempty"`            // sActions to be performed by the rule on matching tickets

	Summary             map[string]any `json:"summary,omitempty"`
	Outdated            bool           `json:"outdated,omitempty"`
	AffectedTicketCount int            `json:"affected_tickets_count,omitempty"`
	LastUpdatedBy       int64          `json:"last_updated_by,omitempty"`
	Meta                map[string]any `json:"meta,omitempty"`
	CreatedAt           Time           `json:"created_at,omitempty"`
	UpdatedAt           Time           `json:"updated_at,omitempty"`
}

type AutomationRuleCreate struct {
	Name        string                 `json:"name,omitempty"`        // Name of the automation rule
	Description string                 `json:"description,omitempty"` // Description of the automation rule
	Position    int                    `json:"position,omitempty"`    // Position of the automation rule
	Active      bool                   `json:"active,omitempty"`      // Set to true if the rule is active
	Performer   *AutomationPerformer   `json:"performer,omitempty"`   // **Applicable only if automation_type_id is 4**, Any event performer (agent, customer or system) whose action triggers the rule
	Events      []*AutomationEvent     `json:"events,omitempty"`      // **Applicable only if automation_type_id is 4**, Events that are responsible for triggering the rule
	Conditions  []*AutomationCondition `json:"conditions,omitempty"`  // Conditions to check whether the rule can run on a ticket or not
	Operator    AutomationOperator     `json:"operator,omitempty"`    // AND/OR operator to combine multiple conditions in a rule
	Actions     []*AutomationAction    `json:"actions,omitempty"`     // sActions to be performed by the rule on matching tickets
}

type AutomationRuleUpdate = AutomationRuleCreate

type AutomationRules struct {
	Rules []*AutomationRule `json:"rules,omitempty"`
}

type AutomationType int

type Avatar struct {
	ID int64 `json:"id,omitempty"`

	Name string `json:"name,omitempty"`

	Size int64 `json:"size,omitempty"`

	ContentType string `json:"content_type,omitempty"`

	AvatarURL string `json:"avatar_url,omitempty"`

	AttachmentURL string `json:"attachment_url,omitempty"`

	ThumbURL string `json:"thumb_url,omitempty"`

	CreatedAt Time `json:"created_at,omitempty"`

	UpdatedAt Time `json:"updated_at,omitempty"`
	// contains filtered or unexported fields
}

type Category struct {
	ID int64 `json:"id,omitempty"`

	Name string `json:"name,omitempty"`

	Description string `json:"description,omitempty"`

	// List of portal IDs where this category is visible
	VisibleInPortals []int64 `json:"visible_in_portals,omitempty"`

	CreatedAt Time `json:"created_at,omitempty"`

	UpdatedAt Time `json:"updated_at,omitempty"`
}

type CategoryCreate struct {
	Name string `json:"name,omitempty"`

	Description string `json:"description,omitempty"`

	// List of portal IDs where this category is visible
	VisibleInPortals []int64 `json:"visible_in_portals,omitempty"`
}

type CategoryUpdate = CategoryCreate

type Client fresh.Client

type Company struct {
	ID int64 `json:"id,omitempty"`

	// Name of the company
	Name string `json:"name,omitempty"`

	// Description of the company
	Description string `json:"description,omitempty"`

	// Any specific note about the company
	Note string `json:"note,omitempty"`

	// Domains of the company. Email addresses of contacts that contain this domain will be associated with that company automatically.
	Domains []string `json:"domains,omitempty"`

	// The strength of your relationship with the company
	HealthScore string `json:"health_score,omitempty"`

	// Classification based on how much value the company brings to your business
	AccountTier string `json:"account_tier,omitempty"`

	// Date when your contract or relationship with the company is due for renewal
	RenewalDate *Date `json:"renewal_date,omitempty"`

	//The industry the company serves in
	Industry string `json:"industry,omitempty"`

	// Key value pair containing the name and value of the custom fields.
	CustomFields map[string]any `json:"custom_fields,omitempty"`

	CreatedAt Time `json:"created_at,omitempty"`

	UpdatedAt Time `json:"updated_at,omitempty"`
}

type CompanyCreate struct {
	// Name of the company
	Name string `json:"name,omitempty"`

	// Description of the company
	Description string `json:"description,omitempty"`

	// Any specific note about the company
	Note string `json:"note,omitempty"`

	// Domains of the company. Email addresses of contacts that contain this domain will be associated with that company automatically.
	Domains []string `json:"domains,omitempty"`

	// The strength of your relationship with the company
	HealthScore string `json:"health_score,omitempty"`

	// Classification based on how much value the company brings to your business
	AccountTier string `json:"account_tier,omitempty"`

	// Date when your contract or relationship with the company is due for renewal
	RenewalDate *Date `json:"renewal_date,omitempty"`

	//The industry the company serves in
	Industry string `json:"industry,omitempty"`

	// Key value pair containing the name and value of the custom fields.
	CustomFields map[string]any `json:"custom_fields,omitempty"`

	// This attribute for companies can only be set if Custom Objects feature is enabled. The value can either be in the form of the display_id (record id) or primary_field_value (user defined record value). The default value is display_id.
	LookupParameter string `json:"lookup_parameter,omitempty"`
}

type CompanyField struct {
	ID int64 `json:"id,omitempty"`

	// Name of the company field.
	Name string `json:"name,omitempty"`

	// Label of the field for display
	Label string `json:"label,omitempty"`

	// For custom conmpanyfields, The type of value associated with the field will be given (Examples custom_date, custom_text...)
	Type string `json:"type,omitempty"`

	// Position in which the company field is displayed in the form
	Position int `json:"field_type,omitempty"`

	// True if the field is a not a custom field.
	Default bool `json:"default,omitempty"`

	// Set to true if the field is mandatory for Agents
	RequiredForAgents bool `json:"required_for_agents,omitempty"`

	// List of values supported by the field.
	Choices any `json:"choices,omitempty"`

	CreatedAt Time `json:"created_at,omitempty"`

	UpdatedAt Time `json:"updated_at,omitempty"`
}

type CompanyFieldCreate struct {
	// Label of the field for display
	Label string `json:"label,omitempty"`

	// For custom conmpanyfields, The type of value associated with the field will be given (Examples custom_date, custom_text...)
	Type string `json:"type,omitempty"`

	// Position in which the company field is displayed in the form
	Position int `json:"field_type,omitempty"`

	// Set to true if the field is mandatory for Agents
	RequiredForAgents bool `json:"required_for_agents,omitempty"`

	// List of values supported by the field.
	Choices any `json:"choices,omitempty"`
}

type CompanyFieldUpdate = CompanyFieldCreate

type CompanyUpdate = CompanyCreate

type Contact struct {
	ID int64 `json:"id,omitempty"`

	// Set to true if the contact has been verified
	Active bool `json:"active,omitempty"`

	// Address of the contact
	Address string `json:"address,omitempty"`

	// Avatar of the contact
	Avatar *Avatar `json:"avatar,omitempty"`

	// ID of the primary company to which this contact belongs
	CompanyID int64 `json:"company_id,omitempty"`

	// Set to true if the contact can see all tickets that are associated with the company to which he belong
	ViewAllTickets bool `json:"view_all_tickets,omitempty"`

	// Key value pair containing the name and value of the custom fields.
	CustomFields map[string]any `json:"custom_fields,omitempty"`

	// Set to true if the contact has been deleted. Note that this attribute will only be present for deleted contacts
	Deleted bool `json:"deleted,omitempty"`

	// A short description of the contact
	Description string `json:"description,omitempty"`

	// Primary email address of the contact. If you want to associate additional email(s) with this contact, use the other_emails attribute
	Email string `json:"email,omitempty"`

	// Job title of the contact
	JobTitle string `json:"job_title,omitempty"`

	// Language of the contact
	Language string `json:"language,omitempty"`

	// Mobile number of the contact
	Mobile string `json:"mobile,omitempty"`

	// Name of the contact
	Name string `json:"name,omitempty"`

	// Additional emails associated with the contact
	OtherEmails []string `json:"other_emails,omitempty"`

	// Telephone number of the contact
	Phone string `json:"phone,omitempty"`

	// Tags associated with this contact
	Tags []string `json:"tags,omitempty"`

	// Time zone in which the contact resides
	TimeZone string `json:"time_zone,omitempty"`

	// Twitter handle of the contact
	TwitterID string `json:"twitter_id,omitempty"`

	// External ID of the contact
	UniqueExternalID string `json:"unique_external_id,omitempty"`

	// Additional companies associated with the contact
	OtherCompanies []any `json:"other_companies,omitempty"`

	// Return by MakeAgent()
	Agent *Agent `json:"agent,omitempty"`

	CreatedAt Time `json:"created_at,omitempty"`

	UpdatedAt Time `json:"updated_at,omitempty"`
}

type ContactCreate struct {
	// Name of the contact
	Name string `json:"name,omitempty"`

	// Primary email address of the contact. If you want to associate additional email(s) with this contact, use the other_emails attribute
	Email string `json:"email,omitempty"`

	// Telephone number of the contact
	Phone string `json:"phone,omitempty"`

	// Mobile number of the contact
	Mobile string `json:"mobile,omitempty"`

	// Twitter handle of the contact
	TwitterID string `json:"twitter_id,omitempty"`

	// External ID of the contact
	UniqueExternalID string `json:"unique_external_id,omitempty"`

	// Additional emails associated with the contact
	OtherEmails []string `json:"other_emails,omitempty"`

	// ID of the primary company to which this contact belongs
	CompanyID int64 `json:"company_id,omitempty"`

	// Set to true if the contact can see all tickets that are associated with the company to which he belong
	ViewAllTickets bool `json:"view_all_tickets,omitempty"`

	// Additional companies associated with the contact
	OtherCompanies []any `json:"other_companies,omitempty"`

	// Address of the contact
	Address string `json:"address,omitempty"`

	// Avatar of the contact
	Avatar *Avatar `json:"avatar,omitempty"`

	// Key value pair containing the name and value of the custom fields.
	CustomFields map[string]any `json:"custom_fields,omitempty"`

	// A short description of the contact
	Description string `json:"description,omitempty"`

	// Job title of the contact
	JobTitle string `json:"job_title,omitempty"`

	// Language of the contact
	Language string `json:"language,omitempty"`

	// Tags associated with this contact
	Tags *[]string `json:"tags,omitempty"`

	// Time zone in which the contact resides
	TimeZone string `json:"time_zone,omitempty"`

	// This attribute for contacts can only be set if the Custom Objects feature is enabled. The value can either be in the form of the display_id (record id) or primary_field_value (user defined record value). The default value is display_id.
	LookupParameter string `json:"lookup_parameter,omitempty"`
}

type ContactField struct {
	ID int64 `json:"id,omitempty"`

	// Name of the contact field.
	Name string `json:"name,omitempty"`

	// Label of the field for display
	Label string `json:"label,omitempty"`

	// Position in which the contact field is displayed in the form
	Position int `json:"field_type,omitempty"`

	// True if the field is a not a custom field.
	Default bool `json:"default,omitempty"`

	// For custom contact fields, The type of value associated with the field will be given (Examples custom_date, custom_text...)
	Type string `json:"type,omitempty"`

	// EditableInSignup Set to true if the field can be updated by customers during signup. The default Value is false
	EditableInSignup bool `json:"editable_in_signup,omitempty"`

	// Set to true if the field can be updated by customers
	CustomersCanEdit bool `json:"customers_can_edit,omitempty"`

	// Display name for the field (as seen in the customer portal)
	LabelForCustomers string `json:"label_for_customers,omitempty"`

	// Set to true if the field is mandatory for Agents
	RequiredForAgents bool `json:"required_for_agents,omitempty"`

	// Set to true if the field is mandatory in the customer portal
	RequiredForCustomers bool `json:"required_for_customer,omitempty"`

	// Set to true if the field is displayed in the customer portal
	DisplayedToCustomers bool `json:"displayed_to_customers,omitempty"`

	// List of values supported by the field.
	Choices any `json:"choices,omitempty"`

	CreatedAt Time `json:"created_at,omitempty"`

	UpdatedAt Time `json:"updated_at,omitempty"`
}

type ContactFieldCreate struct {
	// Label of the field for display
	Label string `json:"label,omitempty"`

	// Display name for the field (as seen in the customer portal)
	LabelForCustomers string `json:"label_for_customers,omitempty"`

	// For custom ticket fields, The type of value associated with the field will be given (Examples custom_date, custom_text...)
	Type string `json:"type,omitempty"`

	// Position in which the ticket field is displayed in the form
	Position int `json:"field_type,omitempty"`

	// EditableInSignup Set to true if the field can be updated by customers during signup. The default Value is false
	EditableInSignup bool `json:"editable_in_signup,omitempty"`

	// Set to true if the field is mandatory for Agents
	RequiredForAgents bool `json:"required_for_agents,omitempty"`

	// Set to true if the field can be updated by customers
	CustomersCanEdit bool `json:"customers_can_edit,omitempty"`

	// Set to true if the field is mandatory in the customer portal
	RequiredForCustomers bool `json:"required_for_customer,omitempty"`

	// Set to true if the field is displayed in the customer portal
	DisplayedForCustomers bool `json:"displayed_for_customers,omitempty"`

	// List of values supported by the field.
	Choices any `json:"choices,omitempty"`
}

type ContactFieldUpdate = ContactFieldCreate

type ContactMerge struct {
	// Primary email address of the contact. If you want to associate additional email(s) with this contact, use the other_emails attribute
	Email string `json:"email,omitempty"`

	// Telephone number of the contact
	Phone string `json:"phone,omitempty"`

	// Mobile number of the contact
	Mobile string `json:"mobile,omitempty"`

	// Twitter handle of the contact
	TwitterID string `json:"twitter_id,omitempty"`

	// External ID of the contact
	UniqueExternalID string `json:"unique_external_id,omitempty"`

	// Additional emails associated with the contact
	OtherEmails []string `json:"other_emails,omitempty"`

	// IDs of the companies associated with the contact
	CompanyIDs int64 `json:"company_ids,omitempty"`
}

type ContactState string

type ContactUpdate = ContactCreate

type ContactsMerge struct {
	// ID of the primary contact
	PrimaryContactID int64 `json:"primary_contact_id,omitempty"`

	// Array of numbers	IDs of contacts to be merged
	SecondaryContactIDs []int64 `json:"secondary_contact_ids,omitempty"`

	// Contains attributes that need to be updated in the primary contact during merge (optional)
	// email, phone, mobile, twitter_id, unique_external_id, other_emails, company_ids
	Contact *ContactMerge `json:"contact,omitempty"`
}

type Conversation struct {
	// ID of the conversation
	ID int64 `json:"id,omitempty"`

	// Attachments (Updatable) associated with the conversation. The total size of all of a ticket's attachments cannot exceed 20MB.
	Attachments []*Attachment `json:"attachments,omitempty"`

	// Body (Updatable) Content of the conversation in HTML
	Body string `json:"body,omitempty"`

	// Content of the conversation in plain text
	BodyText string `json:"body_text,omitempty"`

	// Set to true if a particular conversation should appear as being created from outside (i.e., not through web portal)
	Incoming bool `json:"incoming,omitempty"`

	// Set to true if the note is private
	Private bool `json:"private,omitempty"`

	// Denotes the type of the conversation.
	Source ConversationSource `json:"source,omitempty"`

	// Email address from which the reply is sent. For notes, this value will be null.
	SupportEmail string `json:"support_email,omitempty"`

	// Thread ID undocument
	ThreadID int64 `json:"thread_id,omitempty"`

	// Thread Message ID undocument
	ThreadMessageID int64 `json:"thread_message_id,omitempty"`

	// ID of the ticket to which this conversation is being added
	TicketID int64 `json:"ticket_id,omitempty"`

	// ID of the agent/user who is adding the conversation
	UserID int64 `json:"user_id,omitempty"`

	// Timestamp when the conversation last edited
	LastEditedAt *Time `json:"last_edited_at,omitempty"`

	// ID of the agent who has last edited the conversation
	LastEditedUserID int64 `json:"last_edited_user_id,omitempty"`

	// The email address from which the reply is sent.
	FromEmail string `json:"from_email,omitempty"`

	// Email addresses of agents/users who need to be notified about this conversation
	ToEmails []string `json:"to_emails,omitempty"`

	// Email address added in the 'cc' field of the outgoing ticket email.
	CcEmails []string `json:"cc_emails,omitempty"`

	// Email address added in the 'bcc' field of the outgoing ticket email.
	BccEmails []string `json:"bcc_emails,omitempty"`

	NotifiedTos []string `json:"notified_to,omitempty"`

	// Conversation creation timestamp
	CreatedAt Time `json:"created_at,omitempty"`

	// Conversation updated timestamp
	UpdatedAt Time `json:"updated_at,omitempty"`
}

type ConversationSource int

type Date = fresh.Date

type ExportFields struct {
	DefaultFields []string `json:"default_fields,omitempty"`

	CustomFields []string `json:"custom_fields,omitempty"`
}

type ExportOption struct {
	Fields *ExportFields `json:"fields,omitempty"`
}

type FieldError = fresh.FieldError

type File = fresh.File

type Files = fresh.Files

type FilterContactsOption = FilterOption

type FilterContactsResult struct {
	Total   int        `json:"total"`
	Results []*Contact `json:"results"`
}

type FilterOption struct {
	Query string
	Page  int
}

type FilterTicketsOption = FilterOption

type FilterTicketsResult struct {
	Total   int       `json:"total"`
	Results []*Ticket `json:"results"`
}

type Folder struct {
	ID int64 `json:"id,omitempty"`

	Name string `json:"name,omitempty"`

	Description string `json:"description,omitempty"`

	ParentFolderID int64 `json:"parent_folder_id,omitempty"`

	// Parent category and folders in which the folder is placed
	Hierarchy []map[string]any `json:"hierarchy,omitempty"`

	// Number of articles present inside a folder
	ArticlesCount int `json:"articles_count,omitempty"`

	// Number of folders present inside a folder
	SubFoldersCount int `json:"sub_folders_count,omitempty"`

	// Accessibility of this folder. Please refer to Folder Properties table.
	Visibility FolderVisibility `json:"visibility,omitempty"`

	// IDs of the companies to whom this solution folder is visible
	CompanyIDs []int64 `json:"company_ids,omitempty"`

	// IDs of the contact segments to whom this solution folder is visible
	ContactSegmentIDs []int64 `json:"contact_segment_ids,omitempty"`

	// IDs of the company segments to whom this solution folder is visible
	CompanySegmentIDs []int64 `json:"company_segment_ids,omitempty"`

	CreatedAt Time `json:"created_at,omitempty"`

	UpdatedAt Time `json:"updated_at,omitempty"`
}

type FolderCreate struct {
	Name string `json:"name,omitempty"`

	Description string `json:"description,omitempty"`

	ParentFolderID int64 `json:"parent_folder_id,omitempty"`

	// Accessibility of this folder. Please refer to Folder Properties table.
	Visibility FolderVisibility `json:"visibility,omitempty"`

	// IDs of the companies to whom this solution folder is visible
	CompanyIDs []int64 `json:"company_ids,omitempty"`

	// IDs of the contact segments to whom this solution folder is visible
	ContactSegmentIDs []int64 `json:"contact_segment_ids,omitempty"`

	// IDs of the company segments to whom this solution folder is visible
	CompanySegmentIDs []int64 `json:"company_segment_ids,omitempty"`
}

type FolderUpdate = FolderCreate

type FolderVisibility int

type ForwardResult struct {
	ID                int64         `json:"id,omitempty"`
	Body              string        `json:"body,omitempty"`
	BodyText          string        `json:"body_text,omitempty"`
	UserID            int64         `json:"user_id,omitempty"`
	Incoming          bool          `json:"incoming,omitempty"`
	Private           bool          `json:"private,omitempty"`
	SupportEmail      string        `json:"support_email,omitempty"`
	Source            int           `json:"source,omitempty"`
	Category          int           `json:"category,omitempty"`
	TicketID          int64         `json:"ticket_id,omitempty"`
	FromEmail         string        `json:"from_email,omitempty"`
	ToEmails          []string      `json:"to_emails,omitempty"`
	CcEmails          []string      `json:"cc_emails,omitempty"`
	BccEmails         []string      `json:"bcc_emails,omitempty"`
	EmailFailureCount int           `json:"email_failure_count,omitempty"`
	OutgoingFailures  string        `json:"outgoing_failures,omitempty"`
	Deleted           bool          `json:"deleted,omitempty"`
	LastEditedAt      *Time         `json:"last_edited_at,omitempty"`
	LastEditedUserID  int64         `json:"last_edited_user_id,omitempty"`
	Attachments       []*Attachment `json:"attachments,omitempty"`
	CloudFiles        []string      `json:"cloud_files,omitempty"`
	HasQuotedText     bool          `json:"has_quoted_text,omitempty"`
	CreatedAt         Time          `json:"created_at,omitempty"`
	UpdatedAt         Time          `json:"updated_at,omitempty"`
}

type Freshdesk = Client

type Group struct {
	ID int64 `json:"id,omitempty"`

	Name string `json:"name,omitempty"`

	Description string `json:"description,omitempty"`

	// Array of agent user IDs separated by commas. Instructions on finding an agent's user ID can be found here.
	AgentIDs []int64 `json:"agent_ids,omitempty"`

	// Describes the type of automatic ticket assignment set for the group. Automatic ticket assignment is only available on certain plans.
	AutoTicketAssign AutoTicketAssign `json:"auto_ticket_assign,omitempty"`

	// Unique ID of the business hour associated with the group
	BusinessHourID int64 `json:"business_hour_id,omitempty"`

	// The ID of the user to whom an escalation email is sent if a ticket is unassigned. To create/update a group with an escalate_to value of 'none', please set the value of this parameter to 'null'
	EscalateTo int64 `json:"escalate_to,omitempty"`

	// The time after which an escalation email is sent if a ticket remains unassigned. The accepted values are "30m" for 30 minutes, "1h" for 1 hour, "2h" for 2 hours, "4h" for 4 hours, "8h" for 8 hours, "12h" for 12 hours, "1d" for 1 day, "2d" for 2 days, and "3d" for 3 days
	UnassignedFor GroupUnassignedFor `json:"unassigned_for,omitempty"`

	CreatedAt Time `json:"created_at,omitempty"`

	UpdatedAt Time `json:"updated_at,omitempty"`
}

type GroupCreate struct {
	Name string `json:"name,omitempty"`

	Description string `json:"description,omitempty"`

	// Array of agent user IDs separated by commas. Instructions on finding an agent's user ID can be found here.
	AgentIDs []int64 `json:"agent_ids,omitempty"`

	// Describes the type of automatic ticket assignment set for the group. Automatic ticket assignment is only available on certain plans.
	AutoTicketAssign AutoTicketAssign `json:"auto_ticket_assign,omitempty"`

	// The ID of the user to whom an escalation email is sent if a ticket is unassigned. To create/update a group with an escalate_to value of 'none', please set the value of this parameter to 'null'
	EscalateTo int64 `json:"escalate_to,omitempty"`

	// The time after which an escalation email is sent if a ticket remains unassigned. The accepted values are "30m" for 30 minutes, "1h" for 1 hour, "2h" for 2 hours, "4h" for 4 hours, "8h" for 8 hours, "12h" for 12 hours, "1d" for 1 day, "2d" for 2 days, and "3d" for 3 days
	UnassignedFor GroupUnassignedFor `json:"unassigned_for,omitempty"`
}

type GroupUnassignedFor string

type GroupUpdate = GroupCreate

type Job struct {
	ID string `json:"id,omitempty"`

	Name string `json:"name,omitempty"`

	Status string `json:"status,omitempty"`

	DownloadURL string `json:"download_url,omitempty"`

	CreatedAt Time `json:"created_at,omitempty"`

	UpdatedAt Time `json:"updated_at,omitempty"`

	StatusUpdatedAt Time `json:"status_updated_at,omitempty"`

	Progress int `json:"progress,omitempty"`
}

type ListAgentsOption struct {
	Email   string
	Mobile  string
	Phone   string
	State   AgentState // [fulltime/occasional]
	Page    int
	PerPage int
}

type ListArticlesOption = PageOption

type ListAutomationRulesOption = PageOption

type ListCategoriesOption = PageOption

type ListCompaniesOption = PageOption

type ListContactsOption struct {
	Email            string
	Mobile           string
	Phone            string
	UniqueExternalID string
	CompanyID        int64
	UpdatedSince     Time
	State            ContactState // [blocked/deleted/unverified/verified]
	Page             int
	PerPage          int
}

type ListConversationsOption = PageOption

type ListFoldersOption = PageOption

type ListGroupsOption = PageOption

type ListOption = fresh.ListOption

type ListProductsOption = PageOption

type ListRolesOption = PageOption

type ListTicketsOption struct {
	Filter           string // The various filters available are new_and_my_open, watching, spam, deleted.
	RequestID        int64
	Email            string
	UniqueExternalID string
	CompanyID        int64
	UpdatedSince     Time
	Include          string        // stats, requester, description
	OrderBy          TicketOrderBy // created_at, due_by, updated_at, status
	OrderType        OrderType     // asc, desc (default)
	Page             int
	PerPage          int
}

type ListTimeEntriesOption struct {
	CompanyID      int64
	AgentID        int64
	ExecutedAfter  *Time
	ExecutedBefore *Time
	Billable       TimeEntryBillable
	Page           int
	PerPage        int
}

type Note struct {
	ID int64 `json:"id,omitempty"`

	TicketID int64 `json:"ticket_id,omitempty"`

	// Attachments associated with the conversation. The total size of all of a ticket's attachments cannot exceed 20MB.
	Attachments []*Attachment `json:"attachments,omitempty"`

	// Content of the conversation in HTML
	Body string `json:"body,omitempty"`

	BodyText string `json:"body_text,omitempty"`

	// Set to true if a particular conversation should appear as being created from outside (i.e., not through web portal)
	Incoming bool `json:"incoming"`

	SupportEmail string `json:"support_email,omitempty"`

	// Email addresses of agents/users who need to be notified about this note
	NotifyEmails []string `json:"notify_emails,omitempty"`

	NotifiedTos []string `json:"notified_to,omitempty"`

	// Set to true if the note is private. The default value is true.
	Private bool `json:"private"`

	// ID of the agent/user who is adding the conversation
	UserID int64 `json:"user_id,omitempty"`

	// Note creation timestamp
	CreatedAt Time `json:"created_at,omitempty"`

	// Note updated timestamp
	UpdatedAt Time `json:"updated_at,omitempty"`
}

type NoteCreate struct {
	// Attachments associated with the conversation. The total size of all of a ticket's attachments cannot exceed 20MB.
	Attachments []*Attachment `json:"attachments,omitempty"`

	// Content of the conversation in HTML
	Body string `json:"body,omitempty"`

	// Set to true if a particular conversation should appear as being created from outside (i.e., not through web portal)
	Incoming bool `json:"incoming"`

	// Email addresses of agents/users who need to be notified about this note
	NotifyEmails []string `json:"notify_emails,omitempty"`

	// Set to true if the note is private. The default value is true.
	Private bool `json:"private"`

	// ID of the agent/user who is adding the conversation
	UserID int64 `json:"user_id,omitempty"`
}

type NoteUpdate struct {
	// Attachments associated with the conversation. The total size of all of a ticket's attachments cannot exceed 20MB.
	Attachments []*Attachment `json:"attachments,omitempty"`

	// Content of the conversation in HTML
	Body string `json:"body,omitempty"`
}

type OrderType string

type OtherCompany struct {
	// ID of the primary company to which this contact belongs
	CompanyID int64 `json:"company_id,omitempty"`

	// Set to true if the contact can see all tickets that are associated with the company to which he belong
	ViewAllTickets bool `json:"view_all_tickets,omitempty"`
}

type OutboundEmail struct {
	// Name of the requester
	Name string `json:"name,omitempty"`

	// Email address of the requester. If no contact exists with this email address in Freshdesk, it will be added as a new contact.
	Email string `json:"email,omitempty"`

	// Helps categorize the ticket according to the different kinds of issues your support team deals with.
	Type string `json:"type,omitempty"`

	// Status of the ticket
	Status TicketStatus `json:"status,omitempty"`

	// Priority of the ticket
	Priority TicketPriority `json:"priority,omitempty"`

	// Subject of the ticket
	Subject string `json:"subject,omitempty"`

	// HTML content of the ticket
	Description string `json:"description,omitempty"`

	// Tags that have been associated with the ticket
	Tags *[]string `json:"tags,omitempty"`

	// Ticket attachments. The total size of these attachments cannot exceed 15MB.
	Attachments []*Attachment `json:"attachments,omitempty"`

	// Key value pairs containing the names and values of custom fields.
	CustomFields map[string]any `json:"custom_fields,omitempty"`

	// Timestamp that denotes when the ticket is due to be resolved
	DueBy *Time `json:"due_by,omitempty"`

	// Timestamp that denotes when the first response is due
	FrDueBy *Time `json:"fr_due_by,omitempty"`

	// ID of email config which is used for this ticket. (i.e., support@yourcompany.com/sales@yourcompany.com)
	EmailConfigID int64 `json:"email_config_id,omitempty"`

	// ID of the group to which the ticket has been assigned
	GroupID int64 `json:"group_id,omitempty"`
}

type PageOption = fresh.PageOption

type Product struct {
	ID int64 `json:"id,omitempty"`

	// Name of the product
	Name string `json:"name,omitempty"`

	// Description of the product
	Description string `json:"description,omitempty"`

	CreatedAt Time `json:"created_at,omitempty"`

	UpdatedAt Time `json:"updated_at,omitempty"`
}

type Reply struct {
	ID int64 `json:"id,omitempty"`

	TicketID int64 `json:"ticket_id,omitempty"`

	// Content of the conversation in HTML
	Body string `json:"body,omitempty"`

	BodyText string `json:"body_text,omitempty"`

	// Attachments associated with the conversation. The total size of all of a ticket's attachments cannot exceed 20MB.
	Attachments []*Attachment `json:"attachments,omitempty"`

	// The email address from which the reply is sent. By default the global support email will be used.
	FromEmail string `json:"from_email,omitempty"`

	// ID of the agent/user who is adding the conversation
	UserID int64 `json:"user_id,omitempty"`

	// Email address added in the 'cc' field of the outgoing ticket email.
	CcEmails []string `json:"cc_emails,omitempty"`

	// Email address added in the 'bcc' field of the outgoing ticket email.
	BccEmails []string `json:"bcc_emails,omitempty"`

	RepliedTos []string `json:"replied_to,omitempty"`

	// Reply creation timestamp
	CreatedAt Time `json:"created_at,omitempty"`

	// Reply updated timestamp
	UpdatedAt Time `json:"updated_at,omitempty"`
}

type ReplyCreate struct {
	// Content of the conversation in HTML
	Body string `json:"body,omitempty"`

	// Attachments associated with the conversation. The total size of all of a ticket's attachments cannot exceed 20MB.
	Attachments []*Attachment `json:"attachments,omitempty"`

	// The email address from which the reply is sent. By default the global support email will be used.
	FromEmail string `json:"from_email,omitempty"`

	// ID of the agent/user who is adding the conversation
	UserID int64 `json:"user_id,omitempty"`

	// Email address added in the 'cc' field of the outgoing ticket email.
	CcEmails []string `json:"cc_emails,omitempty"`

	// Email address added in the 'bcc' field of the outgoing ticket email.
	BccEmails []string `json:"bcc_emails,omitempty"`
}

type ReplyForward struct {
	// Content of the conversation in HTML
	Body string `json:"body,omitempty"`

	// Content of the conversation in plain text
	BodyText string `json:"body_text,omitempty"`

	// ID of the agent/user who is adding the conversation
	UserID int64 `json:"user_id,omitempty"`

	// ID of the ticket to which this conversation is being added
	TicketID int64 `json:"ticket_id,omitempty"`

	// Emails to which the reply is addressed
	ToEmails []string `json:"to_emails,omitempty"`
}

type ResultError = fresh.ResultError

type Role struct {
	ID int64 `json:"id,omitempty"`

	Name string `json:"name,omitempty"`

	Description string `json:"description,omitempty"`

	// Set to true if this is the default role
	Default bool `json:"default,omitempty"`

	CreatedAt Time `json:"created_at,omitempty"`

	UpdatedAt Time `json:"updated_at,omitempty"`
}

type Ticket struct {
	// Parent Unique ID of the ticket
	ParentID int64 `json:"parent_id,omitempty"`

	// Unique ID of the ticket
	ID int64 `json:"id,omitempty"`

	// Name of the requester
	Name string `json:"name,omitempty"`

	// Email address of the requester. If no contact exists with this email address in Freshdesk, it will be added as a new contact.
	Email string `json:"email,omitempty"`

	// Phone number of the requester. If no contact exists with this phone number in Freshdesk, it will be added as a new contact. If the phone number is set and the email address is not, then the name attribute is mandatory.
	Phone string `json:"phone,omitempty"`

	// Facebook ID of the requester. A contact should exist with this facebook_id in Freshdesk.
	FacebookID string `json:"facebook_id,omitempty"`

	// Twitter handle of the requester. If no contact exists with this handle in Freshdesk, it will be added as a new contact.
	TwitterID string `json:"twitter_id,omitempty"`

	// External ID of the requester. If no contact exists with this external ID in Freshdesk, they will be added as a new contact.
	UniqueExternalID string `json:"unique_external_id,omitempty"`

	// User ID of the requester. For existing contacts, the requester_id can be passed instead of the requester's email.
	RequesterID int64 `json:"requester_id,omitempty"`

	// ID of the agent to whom the ticket has been assigned.
	ResponderID int64 `json:"responder_id,omitempty"`

	// Helps categorize the ticket according to the different kinds of issues your support team deals with.
	Type string `json:"type,omitempty"`

	// Status of the ticket
	Status TicketStatus `json:"status,omitempty"`

	// Priority of the ticket
	Priority TicketPriority `json:"priority,omitempty"`

	// The channel through which the ticket was created
	Source TicketSource `json:"source,omitempty"`

	// Set to true if the ticket has been deleted/trashed. Deleted tickets will not be displayed in any views except the "deleted" filter
	Deleted bool `json:"deleted,omitempty"`

	// Set to true if the ticket has been marked as spam
	Spam bool `json:"spam,omitempty"`

	// Timestamp that denotes when the ticket is due to be resolved
	DueBy *Time `json:"due_by,omitempty"`

	// Timestamp that denotes when the first response is due
	FrDueBy *Time `json:"fr_due_by,omitempty"`

	// Set to true if the ticket has been escalated for any reason
	IsEscalated bool `json:"is_escalated,omitempty"`

	// Set to true if the ticket has been escalated as the result of first response time being breached
	FrEscalated bool `json:"fr_escalated,omitempty"`

	// Email addresses to which the ticket was originally sent
	ToEmails []string `json:"to_emails,omitempty"`

	// Email address added in the 'cc' field of the incoming ticket email
	CcEmails []string `json:"cc_emails,omitempty"`

	// Email address(e)s added while forwarding a ticket
	FwdEmails []string `json:"fwd_emails,omitempty"`

	// Email address added while replying to a ticket
	ReplyCcEmails []string `json:"reply_cc_emails,omitempty"`

	// ID of email config which is used for this ticket. (i.e., support@yourcompany.com/sales@yourcompany.com)
	EmailConfigID int64 `json:"email_config_id,omitempty"`

	// ID of the product to which the ticket is associated
	ProductID int64 `json:"product_id,omitempty"`

	// ID of the group to which the ticket has been assigned
	GroupID int64 `json:"group_id,omitempty"`

	// ID of the company to which this ticket belongs
	CompanyID int64 `json:"company_id,omitempty"`

	// Subject of the ticket
	Subject string `json:"subject,omitempty"`

	// HTML content of the ticket
	Description string `json:"description,omitempty"`

	// Content of the ticket in plain text
	DescriptionText string `json:"description_text,omitempty"`

	// Tags that have been associated with the ticket
	Tags []string `json:"tags,omitempty"`

	// Ticket attachments. The total size of these attachments cannot exceed 15MB.
	Attachments []*Attachment `json:"attachments,omitempty"`

	// Key value pairs containing the names and values of custom fields.
	CustomFields map[string]any `json:"custom_fields,omitempty"`

	// include=requester
	Requester *Contact `json:"requester,omitempty"`

	// include=conversations
	Conversations []*Conversation `json:"conversations,omitempty"`

	// ID of the internal agent which the ticket should be assigned with
	InternalAgentID int64 `json:"internal_agent_id,omitempty"`

	// ID of the internal group to which the ticket should be assigned with
	InternalGroupID int64 `json:"internal_group_id,omitempty"`

	// Ticket creation timestamp
	CreatedAt Time `json:"created_at,omitempty"`

	// Ticket updated timestamp
	UpdatedAt Time `json:"updated_at,omitempty"`
}

type TicketCreate struct {
	// Name of the requester
	Name string `json:"name,omitempty"`

	// User ID of the requester. For existing contacts, the requester_id can be passed instead of the requester's email.
	RequesterID int64 `json:"requester_id,omitempty"`

	// Email address of the requester. If no contact exists with this email address in Freshdesk, it will be added as a new contact.
	Email string `json:"email,omitempty"`

	// Phone number of the requester. If no contact exists with this phone number in Freshdesk, it will be added as a new contact. If the phone number is set and the email address is not, then the name attribute is mandatory.
	Phone string `json:"phone,omitempty"`

	// Facebook ID of the requester. A contact should exist with this facebook_id in Freshdesk.
	FacebookID string `json:"facebook_id,omitempty"`

	// Twitter handle of the requester. If no contact exists with this handle in Freshdesk, it will be added as a new contact.
	TwitterID string `json:"twitter_id,omitempty"`

	// External ID of the requester. If no contact exists with this external ID in Freshdesk, they will be added as a new contact.
	UniqueExternalID string `json:"unique_external_id,omitempty"`

	// ID of the agent to whom the ticket has been assigned.
	ResponderID int64 `json:"responder_id,omitempty"`

	// Helps categorize the ticket according to the different kinds of issues your support team deals with.
	Type string `json:"type,omitempty"`

	// Status of the ticket
	Status TicketStatus `json:"status,omitempty"`

	// Priority of the ticket
	Priority TicketPriority `json:"priority,omitempty"`

	// The channel through which the ticket was created
	Source TicketSource `json:"source,omitempty"`

	// Subject of the ticket
	Subject string `json:"subject,omitempty"`

	// HTML content of the ticket
	Description string `json:"description,omitempty"`

	// Tags that have been associated with the ticket
	Tags *[]string `json:"tags,omitempty"`

	// Ticket attachments. The total size of these attachments cannot exceed 15MB.
	Attachments []*Attachment `json:"attachments,omitempty"`

	// Key value pairs containing the names and values of custom fields.
	CustomFields map[string]any `json:"custom_fields,omitempty"`

	// Timestamp that denotes when the ticket is due to be resolved
	DueBy *Time `json:"due_by,omitempty"`

	// Timestamp that denotes when the first response is due
	FrDueBy *Time `json:"fr_due_by,omitempty"`

	// Email address added in the 'cc' field of the incoming ticket email
	CcEmails []string `json:"cc_emails,omitempty"`

	// ID of email config which is used for this ticket. (i.e., support@yourcompany.com/sales@yourcompany.com)
	EmailConfigID int64 `json:"email_config_id,omitempty"`

	// ID of the group to which the ticket has been assigned
	GroupID int64 `json:"group_id,omitempty"`

	// Parent Unique ID of the ticket
	ParentID int64 `json:"parent_id,omitempty"`

	// ID of the product to which the ticket is associated
	ProductID int64 `json:"product_id,omitempty"`

	// ID of the company to which this ticket belongs
	CompanyID int64 `json:"company_id,omitempty"`

	// ID of the internal agent which the ticket should be assigned with
	InternalAgentID int64 `json:"internal_agent_id,omitempty"`

	// ID of the internal group to which the ticket should be assigned with
	InternalGroupID int64 `json:"internal_group_id,omitempty"`

	// This attribute for tickets can only be set if the Custom Objects feature is enabled. The value can either be in the form of the display_id (record id) or primary_field_value (user defined record value). The default value is display_id.
	LookupParameter string `json:"lookup_parameter,omitempty"`
}

type TicketField struct {
	ID int64 `json:"id,omitempty"`

	// Name of the ticket field.
	Name string `json:"name,omitempty"`

	// Label of the field for display
	Label string `json:"label,omitempty"`

	// Description of the field
	Description string `json:"description,omitempty"`

	// True if the field is a not a custom field.
	Default bool `json:"default,omitempty"`

	// Position in which the ticket field is displayed in the form
	Position int `json:"field_type,omitempty"`

	// For custom ticket fields, The type of value associated with the field will be given (Examples custom_date, custom_text...)
	Type string `json:"type,omitempty"`

	// True if the field is marked mandatory while closing the Release item
	RequiredForClosure bool `json:"required_for_closure,omitempty"`

	// Set to true if the field is mandatory for Agents
	RequiredForAgents bool `json:"required_for_agents,omitempty"`

	// Set to true if the field is mandatory in the customer portal
	RequiredForCustomers bool `json:"required_for_customer,omitempty"`

	// Display name for the field (as seen in the customer portal)
	LabelForCustomers string `json:"label_for_customers,omitempty"`

	// Set to true if the field can be updated by customers
	CustomersCanEdit bool `json:"customers_can_edit,omitempty"`

	// Set to true if the field is displayed in the customer portal
	DisplayedToCustomers bool `json:"displayed_to_customers,omitempty"`

	// Applicable only for the requester field. Set to true if customer can add additional requesters to a ticket
	PortalCc bool `json:"portal_cc,omitempty"`

	// Applicable only if portal_cc is set to true. Value will be all when a customer can add any requester to the CC list and company when a customer can add only company contacts to the CC list
	PortalCcTo string `json:"portal_cc_to,omitempty"`

	// List of values supported by the field.
	Choices any `json:"choices,omitempty"`

	// Applicable only for dependent fields, this contains details of nested fields
	DependentFields any `json:"dependent_fields,omitempty"`

	// Applicable only if the field is part of a section. This contains the details of a section (ID, position) for which it is been a part of
	SectionMappings any `json:"SectionMappings,omitempty"`

	// True if the Ticket field is inside FSM section (Applicable only if FSM is enabled)
	IsFsm bool `json:"is_fsm,omitempty"`

	// True if the choice update is in progress (Applicable for the fields which has 100+ choices)
	FieldUpdateInProgress bool `json:"field_update_in_progress,omitempty"`

	CreatedAt Time `json:"created_at,omitempty"`

	UpdatedAt Time `json:"updated_at,omitempty"`
}

type TicketFieldCreate struct {
	// Label of the field for display
	Label string `json:"label,omitempty"`

	// For custom ticket fields, The type of value associated with the field will be given (Examples custom_date, custom_text...)
	Type string `json:"type,omitempty"`

	// Position in which the ticket field is displayed in the form
	Position int `json:"field_type,omitempty"`

	// True if the field is marked mandatory while closing the Release item
	RequiredForClosure bool `json:"required_for_closure,omitempty"`

	// Set to true if the field is mandatory for Agents
	RequiredForAgents bool `json:"required_for_agents,omitempty"`

	// Set to true if the field is mandatory in the customer portal
	RequiredForCustomers bool `json:"required_for_customer,omitempty"`

	// Display name for the field (as seen in the customer portal)
	LabelForCustomers string `json:"label_for_customers,omitempty"`

	// Set to true if the field can be updated by customers
	CustomersCanEdit bool `json:"customers_can_edit,omitempty"`

	// Set to true if the field is displayed in the customer portal
	DisplayedToCustomers bool `json:"displayed_to_customers,omitempty"`

	// List of values supported by the field.
	Choices any `json:"choices,omitempty"`

	// Applicable only for dependent fields, this contains details of nested fields
	DependentFields any `json:"dependent_fields,omitempty"`

	// Applicable only if the field is part of a section. This contains the details of a section (ID, position) for which it is been a part of
	SectionMappings any `json:"SectionMappings,omitempty"`
}

type TicketFieldUpdate = TicketFieldCreate

type TicketForward struct {
	// Content of the note in HTML format
	Body string `json:"body,omitempty"`

	// Content of the note in plain text
	BodyText string `json:"body_text,omitempty"`

	// ID of the forwarded note
	ID int64 `json:"id,omitempty"`

	// Set to true if a particular conversation should appear as being created from outside (i.e., not through web portal)
	Incoming bool `json:"incoming,omitempty"`

	// Set to true if the note is private
	Private bool `json:"private,omitempty"`

	// ID of the agent/user who is forwarding the ticket
	UserID int64 `json:"user_id,omitempty"`

	// Email address from which the reply is sent. For notes, this value will be null.
	SupportEmail string `json:"support_email,omitempty"`

	// Denotes the type of the conversation.
	Source int `json:"source,omitempty"`

	// ID of the ticket to which this conversation is being added
	TicketID int64 `json:"ticket_id,omitempty"`

	// Include the quoted text conversations in the forwarded email. The default value is True.
	IncludeQuotedText bool `json:"include_quoted_text"`

	// Include the ticket attachments in the forwarded email. The default value is True.
	IncludeOriginalAttachments bool `json:"include_original_attachments"`

	// The email address from which the forward is sent. By default the global support email will be used.
	FromEmail string `json:"from_email,omitempty"`

	// Emails to which the ticket gets forwarded
	ToEmails []string `json:"to_emails,omitempty"`

	// Email address added in the 'cc' field of the outgoing forward email.
	CcEmails []string `json:"cc_emails,omitempty"`

	// Email address added in the 'bcc' field of the outgoing forward email.
	BccEmails []string `json:"bcc_emails,omitempty"`
}

type TicketOrderBy string

type TicketPriority int

type TicketProperties struct {
	// Support email from which the reply should be sent
	FromEmail string `json:"from_email,omitempty"`

	// Used to skip email notifications sent to requesters on closing a ticket
	SkipCloseNotification bool `json:"skip_close_notification"`

	// ID of email config which is used for this ticket. (i.e., support@yourcompany.com/sales@yourcompany.com)
	EmailConfigID int64 `json:"email_config_id,omitempty"`

	// ID of the group to which the ticket has been assigned
	GroupID int64 `json:"group_id,omitempty"`

	// Priority of the ticket
	Priority TicketPriority `json:"priority,omitempty"`

	// Parent Unique ID of the ticket
	ParentID int64 `json:"parent_id,omitempty"`

	// User ID of the requester. For existing contacts, the requester_id can be passed instead of the requester's email.
	RequesterID int64 `json:"requester_id,omitempty"`

	// ID of the agent to whom the ticket has been assigned.
	ResponderID int64 `json:"responder_id,omitempty"`

	// Status of the ticket
	Status TicketStatus `json:"status,omitempty"`

	// The channel through which the ticket was created
	Source TicketSource `json:"source,omitempty"`

	// Helps categorize the ticket according to the different kinds of issues your support team deals with.
	Type string `json:"type,omitempty"`

	// ID of the product to which the ticket is associated
	ProductID int64 `json:"product_id,omitempty"`

	// Timestamp that denotes when the ticket is due to be resolved
	DueBy *Time `json:"due_by,omitempty"`

	// Timestamp that denotes when the first response is due
	FrDueBy *Time `json:"fr_due_by,omitempty"`

	// Key value pairs containing the names and values of custom fields.
	CustomFields map[string]any `json:"custom_fields,omitempty"`

	// Tags that have been associated with the ticket
	Tags *[]string `json:"tags,omitempty"`

	// ID of the internal agent which the ticket should be assigned with
	InternalAgentID int64 `json:"internal_agent_id,omitempty"`

	// ID of the internal group to which the ticket should be assigned with
	InternalGroupID int64 `json:"internal_group_id,omitempty"`
}

type TicketSource int

type TicketStatus int

type TicketUpdate = TicketCreate

type TicketWatchers struct {
	WatcherIDs []int64 `json:"watcher_ids,omitempty"`
}

type TicketsMerge struct {
	// Ticket to which conversations from secondary tickets will be merged
	PrimaryID int64 `json:"primary_id,omitempty"`

	// Array of numbers	IDs of tickets to be merged
	TicketIDs []int64 `json:"ticket_ids,omitempty"`

	// This contains the note added to the primary ticket along with the type of the note (public/private). A default note gets added if this is not specified in the request
	NoteInPrimary *Note `json:"note_in_primary,omitempty"`

	// This contains the note added to the secondary tickets along with the type of the note (public/private). A default note gets added if this is not specified in the request
	NoteInSecondary *Note `json:"note_in_secondary,omitempty"`

	// This will add recipients from secondary tickets in CC of the primary ticket
	ConvertRecepientsToCc bool `json:"convert_recepients_to_cc,omitempty"` //nolint: misspell
}

type Time = fresh.Time

type TimeEntry struct {
	// Id of the time entry
	ID int64 `json:"id,omitempty"`

	// Boolean	Set as true if the time-entry is billable
	Billable bool `json:"billable"`

	// Set to true if timer is currently running
	TimerRunning bool `json:"timer_running"`

	// The total amount of time spent by the timer in hh::mm format.
	// This field cannot be set if timer_running is true.
	// Mandatory if timer_running is false
	TimeSpent TimeSpent `json:"time_spent,omitempty"`

	// Description of the time-entry
	Note string `json:"note,omitempty"`

	// The user/agent to whom this time-entry is assigned
	AgentID int64 `json:"agent_id,omitempty"`

	// The ID of the ticket to which this time entry is associated
	TicketID int64 `json:"ticket_id,omitempty"`

	// Key value pairs containing the names and values of custom fields.
	CustomFields map[string]any `json:"custom_fields,omitempty"`

	// Time at which this time-entry was added/created
	ExecutedAt Time `json:"executed_at,omitempty"`

	// The time at which the time-entry is added. If a timer, which is in stopped state, is started again, this holds date_time at which the timer is started again
	StartTime Time `json:"start_time,omitempty"`

	// Ticket creation timestamp
	CreatedAt Time `json:"created_at,omitempty"`

	// Ticket updated timestamp
	UpdatedAt Time `json:"updated_at,omitempty"`
}

type TimeEntryBillable string

type TimeEntryCreate struct {
	// Boolean	Set as true if the time-entry is billable
	Billable bool `json:"billable"`

	// Set to true if timer is currently running
	TimerRunning bool `json:"timer_running"`

	// The total amount of time spent by the timer in hh::mm format.
	// This field cannot be set if timer_running is true.
	// Mandatory if timer_running is false
	TimeSpent TimeSpent `json:"time_spent,omitempty"`

	// Description of the time-entry
	Note string `json:"note,omitempty"`

	// The user/agent to whom this time-entry is assigned
	AgentID int64 `json:"agent_id,omitempty"`

	// Key value pairs containing the names and values of custom fields.
	CustomFields map[string]any `json:"custom_fields,omitempty"`

	// Time at which this time-entry was added/created
	ExecutedAt *Time `json:"executed_at,omitempty"`

	// The time at which the time-entry is added. If a timer, which is in stopped state, is started again, this holds date_time at which the timer is started again
	StartTime *Time `json:"start_time,omitempty"`
}

type TimeEntryUpdate = TimeEntryCreate

type TimeSpent = fresh.TimeSpent

type User struct {
	ID     int64  `json:"id,omitempty"`
	Name   string `json:"name,omitempty"`
	Phone  string `json:"phone,omitempty"`
	Mobile string `json:"email,omitempty"`
	Avatar string `json:"avatar,omitempty"`
}

type Values = fresh.Values

type WithFiles = fresh.WithFiles