Documentation
¶
Overview ¶
Package core provides core business logic for article type resolution.
Index ¶
- func ArticleTypeByName(name string) (int, bool)
- func ArticleTypeFromStorage(channelID int, visibleForCustomer bool) int
- func ArticleTypeName(articleTypeID int) string
- func MapCommunicationChannel(articleTypeID int) int
- func ValidateArticleCombination(articleTypeID, senderTypeID int, visible bool) error
- type ArticleIntent
- type ResolvedArticle
Constants ¶
This section is empty.
Variables ¶
This section is empty.
Functions ¶
func ArticleTypeByName ¶ added in v0.10.0
ArticleTypeByName resolves an API article type name. "note" and "email" are accepted as aliases for "note-internal" and "email-external".
func ArticleTypeFromStorage ¶ added in v0.10.0
ArticleTypeFromStorage derives the article type of a stored article from its communication channel and customer visibility. Types that differ only in detail the schema does not keep (notifications, fax, SMS, web request, report notes) collapse onto the base type of their channel.
func ArticleTypeName ¶ added in v0.10.0
ArticleTypeName returns the API name of an article type ("" if unknown).
func MapCommunicationChannel ¶
MapCommunicationChannel derives communication_channel_id from an article type. Fax, SMS and web requests have no dedicated channel in the seeded data and are treated as email. Unknown types map to the internal channel so content is never misclassified as customer-facing transport.
func ValidateArticleCombination ¶
ValidateArticleCombination ensures semantic correctness for persistence time. e.g., customer cannot create internal note; system cannot create phone call initiated by itself (enforced conservatively here).
Types ¶
type ArticleIntent ¶
type ArticleIntent struct {
// Interaction is a coarse UI semantic (email, phone, internal_note, external_note)
Interaction constants.InteractionType
// ExplicitArticleTypeID if >0 overrides Interaction mapping
ExplicitArticleTypeID int
// SenderTypeID required (agent=1, system=2, customer=3)
SenderTypeID int
// ForceVisible optional override for customer visibility (nil => derive default)
ForceVisible *bool
}
ArticleIntent captures high-level request/user intent for creating an article.
type ResolvedArticle ¶
ResolvedArticle holds derived fields ready for persistence.
func DetermineArticleType ¶
func DetermineArticleType(intent ArticleIntent) (ResolvedArticle, error)
3. Fallback (internal note for agent/system, email-external for customer).
Source Files