escalation

type Calendar struct {
	// contains filtered or unexported fields
}

type Calendars struct {
	// contains filtered or unexported fields
}

type Change struct {
	UserID int
	At     time.Time
}

type Event struct {
	TicketID int
	Name     string // ticket_history_type name, e.g. EscalationResponseTimeStart
}

type Index struct {
	Escalation int64 // earliest of the three
	Response   int64
	Update     int64
	Solution   int64
}

type Indexer struct {
	// contains filtered or unexported fields
}

type Option func(*Service)

type Preferences struct {
	FirstResponseTime   int
	FirstResponseNotify int
	UpdateTime          int
	UpdateNotify        int
	SolutionTime        int
	SolutionNotify      int
	Calendar            string
}

type Service struct {
	// contains filtered or unexported fields
}

type State struct {
	Kind        string
	Destination int64 // unix seconds
	Escalated   bool  // the destination time has passed
	Notify      bool  // the notify-before percentage of the working time is used up
	WorkingTime int64 // working seconds left (negative: overdue)
}