ticket

package
v0.7.0 Latest Latest
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 Go to latest Published: Mar 26, 2026 License: Apache-2.0 Imports: 11 Imported by: 0

Documentation

Overview

Package ticket provides ticket domain models and business logic.

Index

Constants

View Source 
const (
	PriorityLow      = "low"
	PriorityNormal   = "normal"
	PriorityHigh     = "high"
	PriorityUrgent   = "urgent"
	PriorityCritical = "critical"
)

Priority levels.

View Source 
const (
	StatusOpen       = "open"
	StatusPending    = "pending"
	StatusInProgress = "in_progress"
	StatusResolved   = "resolved"
	StatusClosed     = "closed"
	StatusOnHold     = "on_hold"
	StatusCancelled  = "cancelled"
)

Status values.

View Source 
const (
	ArticleTypeEmail = "email"
	ArticleTypeNote  = "note"
	ArticleTypePhone = "phone"
	ArticleTypeChat  = "chat"
	ArticleTypeWeb   = "web"
)

Article types.

View Source 
const (
	ActionCreated         = "created"
	ActionUpdated         = "updated"
	ActionStatusChanged   = "status_changed"
	ActionPriorityChanged = "priority_changed"
	ActionAssigned        = "assigned"
	ActionCommented       = "commented"
	ActionAttached        = "attached"
	ActionMerged          = "merged"
	ActionSplit           = "split"
	ActionEscalated       = "escalated"
)

History actions.

Variables

This section is empty.

Functions

func RegisterTicketServiceServer 

func RegisterTicketServiceServer(s interface{}, srv TicketServiceServer)

RegisterTicketServiceServer registers the service with gRPC server.

Types

type Article 

type Article struct {
	ID          string                 `json:"id" db:"id"`
	TicketID    string                 `json:"ticket_id" db:"ticket_id"`
	Type        string                 `json:"type" db:"type"` // email, note, phone, chat
	From        string                 `json:"from" db:"from_address"`
	To          string                 `json:"to" db:"to_address"`
	Subject     string                 `json:"subject" db:"subject"`
	Body        string                 `json:"body" db:"body"`
	IsInternal  bool                   `json:"is_internal" db:"is_internal"`
	CreatedBy   string                 `json:"created_by" db:"created_by"`
	CreatedAt   time.Time              `json:"created_at" db:"created_at"`
	Attachments []Attachment           `json:"attachments,omitempty"`
	Metadata    map[string]interface{} `json:"metadata" db:"metadata"`
}

Article represents a ticket article/message.

type Attachment 

type Attachment struct {
	ID          string    `json:"id" db:"id"`
	TicketID    string    `json:"ticket_id" db:"ticket_id"`
	ArticleID   *string   `json:"article_id,omitempty" db:"article_id"`
	FileName    string    `json:"file_name" db:"file_name"`
	ContentType string    `json:"content_type" db:"content_type"`
	Size        int64     `json:"size" db:"size"`
	StoragePath string    `json:"storage_path" db:"storage_path"`
	UploadedBy  string    `json:"uploaded_by" db:"uploaded_by"`
	UploadedAt  time.Time `json:"uploaded_at" db:"uploaded_at"`
	Checksum    string    `json:"checksum" db:"checksum"`
}

Attachment represents a file attachment.

type CacheService 

type CacheService interface {
	Get(ctx context.Context, key string) ([]byte, error)
	Set(ctx context.Context, key string, value []byte, ttl time.Duration) error
	Delete(ctx context.Context, key string) error
	Invalidate(ctx context.Context, pattern string) error
}

CacheService defines the interface for caching.

type CreateTicketRequest 

type CreateTicketRequest struct {
	Title        string            `json:"title"`
	Description  string            `json:"description"`
	Priority     string            `json:"priority"`
	QueueId      string            `json:"queue_id"`
	CustomerId   string            `json:"customer_id"`
	Tags         []string          `json:"tags"`
	CustomFields map[string]string `json:"custom_fields"`
}

type CreateTicketResponse 

type CreateTicketResponse struct {
	Ticket *TicketProto `json:"ticket"`
}

type DeleteTicketRequest 

type DeleteTicketRequest struct {
	Id string `json:"id"`
}

type DeleteTicketResponse 

type DeleteTicketResponse struct {
	Success bool `json:"success"`
}

type Event 

type Event struct {
	ID        string                 `json:"id"`
	Type      string                 `json:"type"`
	Timestamp time.Time              `json:"timestamp"`
	Data      map[string]interface{} `json:"data"`
	Source    string                 `json:"source"`
	Version   string                 `json:"version"`
}

Event represents a domain event.

type EventBus 

type EventBus interface {
	Publish(ctx context.Context, event Event) error
	Subscribe(ctx context.Context, topic string, handler EventHandler) error
}

EventBus defines the interface for event publishing.

type EventHandler 

type EventHandler func(ctx context.Context, event Event) error

EventHandler processes events.

type GetTicketRequest 

type GetTicketRequest struct {
	Id string `json:"id"`
}

type GetTicketResponse 

type GetTicketResponse struct {
	Ticket *TicketProto `json:"ticket"`
}

type HistoryItem 

type HistoryItem struct {
	ID        string                 `json:"id" db:"id"`
	TicketID  string                 `json:"ticket_id" db:"ticket_id"`
	Action    string                 `json:"action" db:"action"`
	Field     string                 `json:"field" db:"field"`
	OldValue  *string                `json:"old_value,omitempty" db:"old_value"`
	NewValue  *string                `json:"new_value,omitempty" db:"new_value"`
	ChangedBy string                 `json:"changed_by" db:"changed_by"`
	ChangedAt time.Time              `json:"changed_at" db:"changed_at"`
	Comment   string                 `json:"comment,omitempty" db:"comment"`
	Metadata  map[string]interface{} `json:"metadata" db:"metadata"`
}

HistoryItem represents a ticket history entry.

type ListFilter 

type ListFilter struct {
	Status      string    `json:"status,omitempty"`
	Priority    string    `json:"priority,omitempty"`
	QueueID     string    `json:"queue_id,omitempty"`
	AssignedTo  string    `json:"assigned_to,omitempty"`
	CustomerID  string    `json:"customer_id,omitempty"`
	Tags        []string  `json:"tags,omitempty"`
	CreatedFrom time.Time `json:"created_from,omitempty"`
	CreatedTo   time.Time `json:"created_to,omitempty"`
	UpdatedFrom time.Time `json:"updated_from,omitempty"`
	UpdatedTo   time.Time `json:"updated_to,omitempty"`
	SortBy      string    `json:"sort_by,omitempty"`
	SortOrder   string    `json:"sort_order,omitempty"`
	Limit       int       `json:"limit,omitempty"`
	Offset      int       `json:"offset,omitempty"`
}

ListFilter represents ticket list filtering options.

func (*ListFilter) Hash 

func (f *ListFilter) Hash() string

Hash generates a hash of the filter for caching.

type ListTicketsRequest 

type ListTicketsRequest struct {
	Status     string `json:"status"`
	Priority   string `json:"priority"`
	QueueId    string `json:"queue_id"`
	AssignedTo string `json:"assigned_to"`
	CustomerId string `json:"customer_id"`
	Limit      int32  `json:"limit"`
	Offset     int32  `json:"offset"`
}

type ListTicketsResponse 

type ListTicketsResponse struct {
	Tickets []*TicketProto `json:"tickets"`
	Total   int32          `json:"total"`
}

type MetricsCollector 

type MetricsCollector interface {
	IncrementCounter(name string, labels map[string]string)
	RecordDuration(name string, duration time.Duration, labels map[string]string)
	SetGauge(name string, value float64, labels map[string]string)
}

MetricsCollector defines the interface for metrics collection.

type SearchTicketsRequest 

type SearchTicketsRequest struct {
	Query string `json:"query"`
	Limit int32  `json:"limit"`
}

type SearchTicketsResponse 

type SearchTicketsResponse struct {
	Tickets []*TicketProto `json:"tickets"`
	Total   int32          `json:"total"`
}

type Ticket 

type Ticket struct {
	ID              string                 `json:"id" db:"id"`
	Number          string                 `json:"number" db:"number"`
	Title           string                 `json:"title" db:"title"`
	Description     string                 `json:"description" db:"description"`
	Priority        string                 `json:"priority" db:"priority"`
	Status          string                 `json:"status" db:"status"`
	QueueID         string                 `json:"queue_id" db:"queue_id"`
	CustomerID      string                 `json:"customer_id" db:"customer_id"`
	AssignedTo      *string                `json:"assigned_to,omitempty" db:"assigned_to"`
	Tags            []string               `json:"tags" db:"tags"`
	CustomFields    map[string]interface{} `json:"custom_fields" db:"custom_fields"`
	CreatedAt       time.Time              `json:"created_at" db:"created_at"`
	UpdatedAt       time.Time              `json:"updated_at" db:"updated_at"`
	ResolvedAt      *time.Time             `json:"resolved_at,omitempty" db:"resolved_at"`
	ClosedAt        *time.Time             `json:"closed_at,omitempty" db:"closed_at"`
	DueAt           *time.Time             `json:"due_at,omitempty" db:"due_at"`
	FirstResponseAt *time.Time             `json:"first_response_at,omitempty" db:"first_response_at"`

	// Relationships
	Articles    []Article     `json:"articles,omitempty"`
	Attachments []Attachment  `json:"attachments,omitempty"`
	History     []HistoryItem `json:"history,omitempty"`
}

Ticket represents a support ticket.

func (*Ticket) Clone 

func (t *Ticket) Clone() *Ticket

Clone creates a deep copy of the ticket.

func (*Ticket) ToProto 

func (t *Ticket) ToProto() *TicketProto

ToProto converts the ticket to protobuf format.

type TicketProto 

type TicketProto struct {
	Id              string   `json:"id"`
	Number          string   `json:"number"`
	Title           string   `json:"title"`
	Description     string   `json:"description"`
	Priority        string   `json:"priority"`
	Status          string   `json:"status"`
	QueueId         string   `json:"queue_id"`
	CustomerId      string   `json:"customer_id"`
	AssignedTo      string   `json:"assigned_to"`
	Tags            []string `json:"tags"`
	CreatedAt       int64    `json:"created_at"`
	UpdatedAt       int64    `json:"updated_at"`
	ResolvedAt      int64    `json:"resolved_at"`
	ClosedAt        int64    `json:"closed_at"`
	DueAt           int64    `json:"due_at"`
	FirstResponseAt int64    `json:"first_response_at"`
}

TicketProto represents a ticket in protobuf format.

type TicketRepository 

type TicketRepository interface {
	Create(ctx context.Context, ticket *Ticket) error
	GetByID(ctx context.Context, id string) (*Ticket, error)
	Update(ctx context.Context, ticket *Ticket) error
	Delete(ctx context.Context, id string) error
	List(ctx context.Context, filter *ListFilter) ([]*Ticket, error)
	Search(ctx context.Context, query string) ([]*Ticket, error)
}

TicketRepository defines the interface for ticket data access.

type TicketService 

type TicketService struct {
	UnimplementedTicketServiceServer
	// contains filtered or unexported fields
}

TicketService handles all ticket-related operations as a microservice.

func NewTicketService 

func NewTicketService(repo TicketRepository, cache CacheService, events EventBus, metrics MetricsCollector) *TicketService

NewTicketService creates a new ticket service instance.

func (*TicketService) CreateTicket 

func (s *TicketService) CreateTicket(ctx context.Context, req *CreateTicketRequest) (*CreateTicketResponse, error)

CreateTicket creates a new ticket.

func (*TicketService) GetTicket 

func (s *TicketService) GetTicket(ctx context.Context, req *GetTicketRequest) (*GetTicketResponse, error)

GetTicket retrieves a ticket by ID.

func (*TicketService) ListTickets 

func (s *TicketService) ListTickets(ctx context.Context, req *ListTicketsRequest) (*ListTicketsResponse, error)

ListTickets lists tickets with filtering.

func (*TicketService) SearchTickets 

func (s *TicketService) SearchTickets(ctx context.Context, req *SearchTicketsRequest) (*SearchTicketsResponse, error)

SearchTickets searches tickets.

func (*TicketService) Start 

func (s *TicketService) Start(port int) error

Start starts the gRPC server.

func (*TicketService) UpdateTicket 

func (s *TicketService) UpdateTicket(ctx context.Context, req *UpdateTicketRequest) (*UpdateTicketResponse, error)

UpdateTicket updates an existing ticket.

type TicketServiceServer 

type TicketServiceServer interface {
	CreateTicket(context.Context, *CreateTicketRequest) (*CreateTicketResponse, error)
	GetTicket(context.Context, *GetTicketRequest) (*GetTicketResponse, error)
	UpdateTicket(context.Context, *UpdateTicketRequest) (*UpdateTicketResponse, error)
	DeleteTicket(context.Context, *DeleteTicketRequest) (*DeleteTicketResponse, error)
	ListTickets(context.Context, *ListTicketsRequest) (*ListTicketsResponse, error)
	SearchTickets(context.Context, *SearchTicketsRequest) (*SearchTicketsResponse, error)
}

gRPC Server interface.

type UnimplementedTicketServiceServer 

type UnimplementedTicketServiceServer struct{}

UnimplementedTicketServiceServer can be embedded to have forward compatible implementations.

func (UnimplementedTicketServiceServer) CreateTicket 

func (UnimplementedTicketServiceServer) CreateTicket(context.Context, *CreateTicketRequest) (*CreateTicketResponse, error)

func (UnimplementedTicketServiceServer) DeleteTicket 

func (UnimplementedTicketServiceServer) DeleteTicket(context.Context, *DeleteTicketRequest) (*DeleteTicketResponse, error)

func (UnimplementedTicketServiceServer) GetTicket 

func (UnimplementedTicketServiceServer) GetTicket(context.Context, *GetTicketRequest) (*GetTicketResponse, error)

func (UnimplementedTicketServiceServer) ListTickets 

func (UnimplementedTicketServiceServer) ListTickets(context.Context, *ListTicketsRequest) (*ListTicketsResponse, error)

func (UnimplementedTicketServiceServer) SearchTickets 

func (UnimplementedTicketServiceServer) SearchTickets(context.Context, *SearchTicketsRequest) (*SearchTicketsResponse, error)

func (UnimplementedTicketServiceServer) UpdateTicket 

func (UnimplementedTicketServiceServer) UpdateTicket(context.Context, *UpdateTicketRequest) (*UpdateTicketResponse, error)

type UpdateTicketRequest 

type UpdateTicketRequest struct {
	Id          string   `json:"id"`
	Title       string   `json:"title"`
	Description string   `json:"description"`
	Priority    string   `json:"priority"`
	Status      string   `json:"status"`
	AssignedTo  string   `json:"assigned_to"`
	Tags        []string `json:"tags"`
}

type UpdateTicketResponse 

type UpdateTicketResponse struct {
	Ticket *TicketProto `json:"ticket"`
}

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