escalation

type CalendarService struct {
	// contains filtered or unexported fields
}

type CheckService struct {
	// contains filtered or unexported fields
}

type EscalatingTicket struct {
	ID           int
	TicketNumber string
}

type EscalationEvent struct {
	TicketID  int
	EventName string
}

type EscalationInfo struct {
	FirstResponseTimeEscalation   bool
	FirstResponseTimeNotification bool
	UpdateTimeEscalation          bool
	UpdateTimeNotification        bool
	SolutionTimeEscalation        bool
	SolutionTimeNotification      bool
}

type EscalationPreferences struct {
	FirstResponseTime   int    // Minutes until first response required
	FirstResponseNotify int    // Percentage for warning notification
	UpdateTime          int    // Minutes between updates required
	UpdateNotify        int    // Percentage for warning notification
	SolutionTime        int    // Minutes until solution required
	SolutionNotify      int    // Percentage for warning notification
	Calendar            string // Calendar name (empty = default, "1"-"9" = named)
}

type EventHandler struct {
	// contains filtered or unexported fields
}

type Service struct {
	// contains filtered or unexported fields
}

type TicketInfo struct {
	ID        int
	QueueID   int
	SLAID     *int
	StateType string // new, open, closed, removed, pending, merged
	Created   time.Time
	UserID    int
}