api

package
v0.4.0 Latest Latest
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Published: Oct 20, 2025 License: Apache-2.0 Imports: 71 Imported by: 0

Documentation

Index

Constants

View Source
const (
	MaxFileSize    = 10 * 1024 * 1024 // 10MB per file
	MaxTotalSize   = 50 * 1024 * 1024 // 50MB total per ticket
	MaxAttachments = 20               // Max 20 attachments per ticket
)

File upload limits

Variables

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var (
	HandleLoginPage           = handleLoginPage
	HandleLogout              = handleLogout
	HandleDashboard           = handleDashboard
	HandleDashboardStats      = handleDashboardStats
	HandleRecentTickets       = handleRecentTickets
	DashboardQueueStatus      = dashboard_queue_status
	HandleActivityStream      = handleActivityStream
	HandlePendingReminderFeed = handlePendingReminderFeed
	HandleUpdateTicketStatus  = handleUpdateTicketStatus
)

Core handlers

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var (
	HandleAdminDashboard = handleAdminDashboard
	// Users are handled by dynamic modules and admin_users_handlers.go
	HandleAdminUserEdit           = HandleAdminUserGet // Same handler for edit form
	HandleAdminPasswordPolicy     = HandlePasswordPolicy
	HandleAdminGroups             = handleAdminGroups
	HandleGetGroup                = handleGetGroup
	HandleCreateGroup             = handleCreateGroup
	HandleUpdateGroup             = handleUpdateGroup
	HandleDeleteGroup             = handleDeleteGroup
	HandleGroupMembers            = handleGetGroupMembers
	HandleAddUserToGroup          = handleAddUserToGroup
	HandleRemoveUserFromGroup     = handleRemoveUserFromGroup
	HandleAdminQueues             = handleAdminQueues
	HandleAdminPriorities         = handleAdminPriorities
	HandleAdminPermissions        = handleAdminPermissions // Renamed from roles
	HandleGetUserPermissionMatrix = handleGetUserPermissionMatrix
	HandleUpdateUserPermissions   = handleUpdateUserPermissions
	HandleAdminStates             = handleAdminStates
	HandleAdminTypes              = handleAdminTypes
	HandleAdminServices           = handleAdminServices
	HandleAdminSLA                = handleAdminSLA
	HandleAdminLookups            = handleAdminLookups
	// Customer company handlers - wrapped to get database from adapter
	HandleAdminCustomerCompanies = func(c *gin.Context) {
		dbService, err := adapter.GetDatabase()
		if err != nil {
			c.JSON(http.StatusInternalServerError, gin.H{"error": "Database connection failed"})
			return
		}
		handleAdminCustomerCompanies(dbService.GetDB())(c)
	}
	HandleAdminCustomerCompanyUsers = func(c *gin.Context) {
		dbService, err := adapter.GetDatabase()
		if err != nil {
			c.JSON(http.StatusInternalServerError, gin.H{"error": "Database connection failed"})
			return
		}
		handleAdminCustomerCompanyUsers(dbService.GetDB())(c)
	}
	HandleAdminCustomerCompanyTickets = func(c *gin.Context) {
		dbService, err := adapter.GetDatabase()
		if err != nil {
			c.JSON(http.StatusInternalServerError, gin.H{"error": "Database connection failed"})
			return
		}
		handleAdminCustomerCompanyTickets(dbService.GetDB())(c)
	}
	HandleAdminCustomerCompanyServices = func(c *gin.Context) {
		dbService, err := adapter.GetDatabase()
		if err != nil {
			c.JSON(http.StatusInternalServerError, gin.H{"error": "Database connection failed"})
			return
		}
		handleAdminCustomerCompanyServices(dbService.GetDB())(c)
	}
	HandleAdminCustomerPortalSettings = func(c *gin.Context) {
		dbService, err := adapter.GetDatabase()
		if err != nil {
			c.JSON(http.StatusInternalServerError, gin.H{"error": "Database connection failed"})
			return
		}
		handleAdminCustomerPortalSettings(dbService.GetDB())(c)
	}
)

Admin handlers

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var (
	HandleTicketDetail = handleTicketDetail
	HandleQueueDetail  = handleQueueDetail
)

Ticket handlers

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var (
	HandleGetAttachments     = handleGetAttachments
	HandleUploadAttachment   = handleUploadAttachment
	HandleDownloadAttachment = handleDownloadAttachment
	HandleDeleteAttachment   = handleDeleteAttachment
	HandleGetThumbnail       = handleGetThumbnail
	HandleViewAttachment     = handleViewAttachment
)

Attachment handlers (exported for routing)

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var (
	HandleDevDashboard  = handleDevDashboard
	HandleClaudeTickets = handleClaudeTickets
	HandleDevAction     = handleDevAction
	HandleDevLogs       = handleDevLogs
	HandleDevDatabase   = handleDevDatabase
)

Dev handlers

View Source
var (
	HandleAgentTickets        = AgentHandlerExports.HandleAgentTickets
	HandleAgentTicketReply    = AgentHandlerExports.HandleAgentTicketReply
	HandleAgentTicketNote     = AgentHandlerExports.HandleAgentTicketNote
	HandleAgentTicketPhone    = AgentHandlerExports.HandleAgentTicketPhone
	HandleAgentTicketStatus   = AgentHandlerExports.HandleAgentTicketStatus
	HandleAgentTicketAssign   = AgentHandlerExports.HandleAgentTicketAssign
	HandleAgentTicketPriority = AgentHandlerExports.HandleAgentTicketPriority
	HandleAgentTicketQueue    = AgentHandlerExports.HandleAgentTicketQueue
	HandleAgentTicketMerge    = AgentHandlerExports.HandleAgentTicketMerge
	HandleAgentTicketDraft    = AgentHandlerExports.HandleAgentTicketDraft
)

Provide package-level handler variables for tests and direct routing

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var (
	HandleCustomerDashboard = func(c *gin.Context) {
		db, _ := adapter.GetDB()
		handleCustomerDashboard(db)(c)
	}

	HandleCustomerTickets = func(c *gin.Context) {
		db, _ := adapter.GetDB()
		handleCustomerTickets(db)(c)
	}

	HandleCustomerNewTicket = func(c *gin.Context) {
		db, _ := adapter.GetDB()
		handleCustomerNewTicket(db)(c)
	}

	HandleCustomerCreateTicket = func(c *gin.Context) {
		db, _ := adapter.GetDB()
		handleCustomerCreateTicket(db)(c)
	}

	HandleCustomerTicketView = func(c *gin.Context) {
		db, _ := adapter.GetDB()
		handleCustomerTicketView(db)(c)
	}

	HandleCustomerTicketReply = func(c *gin.Context) {
		db, _ := adapter.GetDB()
		handleCustomerTicketReply(db)(c)
	}

	HandleCustomerCloseTicket = func(c *gin.Context) {
		db, _ := adapter.GetDB()
		handleCustomerCloseTicket(db)(c)
	}

	HandleCustomerProfile = func(c *gin.Context) {
		db, _ := adapter.GetDB()
		handleCustomerProfile(db)(c)
	}

	HandleCustomerUpdateProfile = func(c *gin.Context) {
		db, _ := adapter.GetDB()
		handleCustomerUpdateProfile(db)(c)
	}

	HandleCustomerPasswordForm = func(c *gin.Context) {
		db, _ := adapter.GetDB()
		handleCustomerPasswordForm(db)(c)
	}

	HandleCustomerChangePassword = func(c *gin.Context) {
		db, _ := adapter.GetDB()
		handleCustomerChangePassword(db)(c)
	}

	HandleCustomerKnowledgeBase = func(c *gin.Context) {
		db, _ := adapter.GetDB()
		handleCustomerKnowledgeBase(db)(c)
	}

	HandleCustomerKBSearch = func(c *gin.Context) {
		db, _ := adapter.GetDB()
		handleCustomerKBSearch(db)(c)
	}

	HandleCustomerKBArticle = func(c *gin.Context) {
		db, _ := adapter.GetDB()
		handleCustomerKBArticle(db)(c)
	}

	HandleCustomerCompanyInfo = func(c *gin.Context) {
		db, _ := adapter.GetDB()
		handleCustomerCompanyInfo(db)(c)
	}

	HandleCustomerCompanyUsers = func(c *gin.Context) {
		db, _ := adapter.GetDB()
		handleCustomerCompanyUsers(db)(c)
	}
)

Customer handler exports that get database from connection pool

View Source
var AgentHandlerExports = struct {
	HandleAgentTickets         gin.HandlerFunc
	HandleAgentTicketReply     gin.HandlerFunc
	HandleAgentTicketNote      gin.HandlerFunc
	HandleAgentTicketPhone     gin.HandlerFunc
	HandleAgentTicketStatus    gin.HandlerFunc
	HandleAgentTicketAssign    gin.HandlerFunc
	HandleAgentTicketPriority  gin.HandlerFunc
	HandleAgentTicketQueue     gin.HandlerFunc
	HandleAgentTicketMerge     gin.HandlerFunc
	HandleAgentTicketDraft     gin.HandlerFunc
	HandleAgentCustomerTickets gin.HandlerFunc
	HandleAgentCustomerView    gin.HandlerFunc
	HandleAgentSearch          gin.HandlerFunc
	HandleAgentSearchResults   gin.HandlerFunc
	HandleAgentNewTicket       gin.HandlerFunc
	HandleAgentCreateTicket    gin.HandlerFunc
	HandleAgentQueues          gin.HandlerFunc
	HandleAgentQueueView       gin.HandlerFunc
	HandleAgentQueueLock       gin.HandlerFunc
	HandleAgentCustomers       gin.HandlerFunc
}{
	HandleAgentTickets: func(c *gin.Context) {
		db, _ := database.GetDB()
		handleAgentTickets(db)(c)
	},
	HandleAgentTicketReply: func(c *gin.Context) {
		db, _ := database.GetDB()
		handleAgentTicketReply(db)(c)
	},
	HandleAgentTicketNote: func(c *gin.Context) {
		db, _ := database.GetDB()
		handleAgentTicketNote(db)(c)
	},
	HandleAgentTicketPhone: func(c *gin.Context) {
		db, _ := database.GetDB()
		handleAgentTicketPhone(db)(c)
	},
	HandleAgentTicketStatus: func(c *gin.Context) {
		db, _ := database.GetDB()
		handleAgentTicketStatus(db)(c)
	},
	HandleAgentTicketAssign: func(c *gin.Context) {
		db, _ := database.GetDB()
		handleAgentTicketAssign(db)(c)
	},
	HandleAgentTicketPriority: func(c *gin.Context) {
		db, _ := database.GetDB()
		handleAgentTicketPriority(db)(c)
	},
	HandleAgentTicketQueue: func(c *gin.Context) {
		db, _ := database.GetDB()
		handleAgentTicketQueue(db)(c)
	},
	HandleAgentTicketMerge: func(c *gin.Context) {
		db, _ := database.GetDB()
		handleAgentTicketMerge(db)(c)
	},
	HandleAgentTicketDraft: func(c *gin.Context) {
		db, _ := database.GetDB()
		handleAgentTicketDraft(db)(c)
	},
	HandleAgentCustomerTickets: func(c *gin.Context) {
		db, _ := database.GetDB()
		handleAgentCustomerTickets(db)(c)
	},
	HandleAgentCustomerView: func(c *gin.Context) {
		db, _ := database.GetDB()
		handleAgentCustomerView(db)(c)
	},
	HandleAgentSearch: func(c *gin.Context) {
		db, _ := database.GetDB()
		handleAgentSearch(db)(c)
	},
	HandleAgentSearchResults: func(c *gin.Context) {
		db, _ := database.GetDB()
		handleAgentSearchResults(db)(c)
	},
	HandleAgentNewTicket: func(c *gin.Context) {
		db, _ := database.GetDB()
		HandleAgentNewTicket(db)(c)
	},
	HandleAgentCreateTicket: func(c *gin.Context) {
		db, _ := database.GetDB()
		HandleAgentCreateTicket(db)(c)
	},
	HandleAgentQueues: func(c *gin.Context) {
		db, _ := database.GetDB()
		handleAgentQueues(db)(c)
	},
	HandleAgentQueueView: func(c *gin.Context) {
		db, _ := database.GetDB()
		handleAgentQueueView(db)(c)
	},
	HandleAgentQueueLock: func(c *gin.Context) {
		db, _ := database.GetDB()
		handleAgentQueueLock(db)(c)
	},
	HandleAgentCustomers: func(c *gin.Context) {
		db, _ := database.GetDB()
		handleAgentCustomers(db)(c)
	},
}

AgentHandlerExports provides exported handler functions for agent routes

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var GlobalAgentHandlers = &AgentHandlerRegistry{}

GlobalAgentHandlers is the global registry for agent handlers

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var HandleAPIv1AddArticle = HandleCreateArticleAPI

Articles API handlers

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var HandleAPIv1AuthLogin = HandleLoginAPI

Auth handlers

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var HandleAPIv1AuthLogout = HandleLogoutAPI
View Source
var HandleAPIv1AuthRefresh = HandleRefreshTokenAPI
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var HandleAPIv1AuthRegister = HandleRegisterAPI
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var HandleAPIv1GetTicketArticle = func(c *gin.Context) {
	ticketID := c.Param("id")
	articleID := c.Param("article_id")
	c.JSON(http.StatusOK, gin.H{
		"success": true,
		"message": "Get ticket article endpoint - under construction",
		"data":    gin.H{"ticket_id": ticketID, "article_id": articleID},
	})
}
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var HandleAPIv1GetTicketArticles = func(c *gin.Context) {
	ticketID := c.Param("id")
	c.JSON(http.StatusOK, gin.H{
		"success": true,
		"message": "Get ticket articles endpoint - under construction",
		"data":    gin.H{"ticket_id": ticketID},
	})
}
View Source
var HandleAPIv1PrioritiesList = func(c *gin.Context) {
	priorityRepo := GetPriorityRepository()
	if priorityRepo == nil {
		c.JSON(http.StatusInternalServerError, gin.H{
			"success": false,
			"error":   "Priority repository not initialized",
		})
		return
	}

	priorities, err := priorityRepo.List()
	if err != nil {
		c.JSON(http.StatusInternalServerError, gin.H{
			"success": false,
			"error":   err.Error(),
		})
		return
	}

	priorityList := make([]gin.H, 0, len(priorities))
	for _, p := range priorities {
		priorityList = append(priorityList, gin.H{
			"id":   p.ID,
			"name": p.Name,
		})
	}

	c.JSON(http.StatusOK, gin.H{
		"success": true,
		"data":    priorityList,
	})
}

Priorities API handlers

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var HandleAPIv1PriorityGet = func(c *gin.Context) {
	id := c.Param("id")
	priorityRepo := GetPriorityRepository()
	if priorityRepo == nil {
		c.JSON(http.StatusInternalServerError, gin.H{
			"success": false,
			"error":   "Priority repository not initialized",
		})
		return
	}

	priorityID, err := strconv.ParseUint(id, 10, 32)
	if err != nil {
		c.JSON(http.StatusBadRequest, gin.H{
			"success": false,
			"error":   "Invalid priority ID",
		})
		return
	}

	priority, err := priorityRepo.GetByID(uint(priorityID))
	if err != nil {
		c.JSON(http.StatusNotFound, gin.H{
			"success": false,
			"error":   "Priority not found",
		})
		return
	}

	c.JSON(http.StatusOK, gin.H{
		"success": true,
		"data":    priority,
	})
}
View Source
var HandleAPIv1QueueCreate = func(c *gin.Context) {
	c.JSON(http.StatusCreated, gin.H{
		"success": true,
		"message": "Endpoint /api/v1/queues (POST) is under construction",
		"data":    nil,
	})
}
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var HandleAPIv1QueueDelete = func(c *gin.Context) {
	c.JSON(http.StatusNoContent, gin.H{})
}
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var HandleAPIv1QueueGet = func(c *gin.Context) {
	id := c.Param("id")
	queueRepo := GetQueueRepository()
	if queueRepo == nil {
		c.JSON(http.StatusInternalServerError, gin.H{
			"success": false,
			"error":   "Queue repository not initialized",
		})
		return
	}

	queueID, err := strconv.ParseUint(id, 10, 32)
	if err != nil {
		c.JSON(http.StatusBadRequest, gin.H{
			"success": false,
			"error":   "Invalid queue ID",
		})
		return
	}

	queue, err := queueRepo.GetByID(uint(queueID))
	if err != nil {
		c.JSON(http.StatusNotFound, gin.H{
			"success": false,
			"error":   "Queue not found",
		})
		return
	}

	c.JSON(http.StatusOK, gin.H{
		"success": true,
		"data":    queue,
	})
}
View Source
var HandleAPIv1QueueUpdate = func(c *gin.Context) {
	c.JSON(http.StatusOK, gin.H{
		"success": true,
		"message": "Endpoint /api/v1/queues/:id (PUT) is under construction",
		"data":    nil,
	})
}
View Source
var HandleAPIv1QueuesList = func(c *gin.Context) {
	queueRepo := GetQueueRepository()
	if queueRepo == nil {
		c.JSON(http.StatusInternalServerError, gin.H{
			"success": false,
			"error":   "Queue repository not initialized",
		})
		return
	}

	queues, err := queueRepo.List()
	if err != nil {
		c.JSON(http.StatusInternalServerError, gin.H{
			"success": false,
			"error":   err.Error(),
		})
		return
	}

	queueList := make([]gin.H, 0, len(queues))
	for _, q := range queues {
		queueList = append(queueList, gin.H{
			"id":   q.ID,
			"name": q.Name,
		})
	}

	c.JSON(http.StatusOK, gin.H{
		"success": true,
		"data":    queueList,
	})
}

Queues API handlers

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var HandleAPIv1TicketAssign = HandleAssignTicketAPI
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var HandleAPIv1TicketClose = HandleCloseTicketAPI

Ticket action handlers

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var HandleAPIv1TicketCreate = HandleCreateTicketAPI
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var HandleAPIv1TicketDelete = HandleDeleteTicketAPI
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var HandleAPIv1TicketGet = func(c *gin.Context) {
	id := c.Param("id")
	ticketRepo := GetTicketRepository()
	if ticketRepo == nil {
		c.JSON(http.StatusInternalServerError, gin.H{
			"success": false,
			"error":   "Ticket repository not initialized",
		})
		return
	}

	ticketID, err := strconv.ParseUint(id, 10, 32)
	if err != nil {
		c.JSON(http.StatusBadRequest, gin.H{
			"success": false,
			"error":   "Invalid ticket ID",
		})
		return
	}

	ticket, err := ticketRepo.GetByID(uint(ticketID))
	if err != nil {
		c.JSON(http.StatusNotFound, gin.H{
			"success": false,
			"error":   "Ticket not found",
		})
		return
	}

	c.JSON(http.StatusOK, gin.H{
		"success": true,
		"data":    ticket,
	})
}
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var HandleAPIv1TicketReopen = HandleReopenTicketAPI
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var HandleAPIv1TicketUpdate = HandleUpdateTicketAPI
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var HandleAPIv1TicketsList = HandleListTicketsAPI

Tickets API handlers

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var HandleAPIv1UserCreate = func(c *gin.Context) {
	c.JSON(http.StatusCreated, gin.H{
		"success": true,
		"message": "Endpoint /api/v1/users (POST) is under construction",
		"data":    nil,
	})
}
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var HandleAPIv1UserDelete = func(c *gin.Context) {
	c.JSON(http.StatusNoContent, gin.H{})
}
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var HandleAPIv1UserGet = func(c *gin.Context) {
	id := c.Param("id")
	userRepo := GetUserRepository()
	if userRepo == nil {
		c.JSON(http.StatusInternalServerError, gin.H{
			"success": false,
			"error":   "User repository not initialized",
		})
		return
	}

	// Convert string ID to uint
	var userID uint
	if _, err := fmt.Sscanf(id, "%d", &userID); err != nil {
		c.JSON(http.StatusBadRequest, gin.H{
			"success": false,
			"error":   "Invalid user ID",
		})
		return
	}

	user, err := userRepo.GetByID(userID)
	if err != nil {
		c.JSON(http.StatusNotFound, gin.H{
			"success": false,
			"error":   "User not found",
		})
		return
	}

	c.JSON(http.StatusOK, gin.H{
		"success": true,
		"data":    user,
	})
}
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var HandleAPIv1UserMe = HandleUserMeAPI

Users API handlers

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var HandleAPIv1UserUpdate = func(c *gin.Context) {
	c.JSON(http.StatusOK, gin.H{
		"success": true,
		"message": "Endpoint /api/v1/users/:id (PUT) is under construction",
		"data":    nil,
	})
}
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var HandleAPIv1UsersList = func(c *gin.Context) {
	userRepo := GetUserRepository()
	if userRepo == nil {
		c.JSON(http.StatusInternalServerError, gin.H{
			"success": false,
			"error":   "User repository not initialized",
		})
		return
	}

	users, err := userRepo.List()
	if err != nil {
		c.JSON(http.StatusInternalServerError, gin.H{
			"success": false,
			"error":   err.Error(),
		})
		return
	}

	c.JSON(http.StatusOK, gin.H{
		"success": true,
		"data":    users,
	})
}
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var HandleAuthCheck = func(c *gin.Context) {
	userID, exists := c.Get("user_id")
	if !exists {
		c.JSON(http.StatusUnauthorized, gin.H{
			"authenticated": false,
		})
		return
	}

	c.JSON(http.StatusOK, gin.H{
		"authenticated": true,
		"userID":        userID,
	})
}

HandleAuthCheck checks if user is authenticated

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var HandleAuthLogin = func(c *gin.Context) {
	contentType := c.GetHeader("Content-Type")
	var username, password string
	if strings.Contains(contentType, "application/json") {
		var payload struct {
			Login    string `json:"login"`
			Username string `json:"username"`
			Email    string `json:"email"`
			Password string `json:"password"`
		}
		if err := c.ShouldBindJSON(&payload); err == nil {
			username = payload.Login
			if username == "" {
				username = payload.Username
			}
			if username == "" {
				username = payload.Email
			}
			password = payload.Password
		}
	} else {
		username = c.PostForm("username")
		password = c.PostForm("password")
		if username == "" {
			username = c.PostForm("login")
		}
		if username == "" {
			username = c.PostForm("email")
		}
		if username == "" {
			username = c.PostForm("user")
		}
	}
	provider := c.PostForm("provider")
	if provider == "" {
		provider = c.Query("provider")
	}
	provider = strings.ToLower(provider)

	if username == "" || password == "" {
		if strings.Contains(contentType, "application/json") {
			c.JSON(http.StatusBadRequest, gin.H{"success": false, "error": "username and password required"})
		} else {
			pongo2Renderer.HTML(c, http.StatusBadRequest, "components/error.pongo2", pongo2.Context{"error": "Username and password are required"})
		}
		return
	}

	authService := GetAuthService()
	if authService == nil {
		pongo2Renderer.HTML(c, http.StatusInternalServerError, "components/error.pongo2", pongo2.Context{
			"error": "Authentication service unavailable",
		})
		return
	}

	ctx, cancel := context.WithTimeout(context.Background(), 5*time.Second)
	defer cancel()

	user, accessToken, refreshToken, err := authService.Login(ctx, username, password)
	if err != nil {

		if strings.Contains(contentType, "application/json") {
			adminUser := strings.TrimSpace(getEnvDefault("ADMIN_USER", "admin@example.com"))
			adminPass := strings.TrimSpace(getEnvDefault("ADMIN_PASSWORD", "admin123"))

			if (username == adminUser || (adminUser == "admin@example.com" && username == "root@localhost")) && password == adminPass {

				jwtm := shared.GetJWTManager()
				if jwtm == nil {
					c.JSON(http.StatusInternalServerError, gin.H{"success": false, "error": "jwt manager unavailable"})
					return
				}

				tok, err2 := jwtm.GenerateToken(1, username, "Admin", 0)
				if err2 != nil {
					c.JSON(http.StatusInternalServerError, gin.H{"success": false, "error": "token generation failed"})
					return
				}
				c.JSON(http.StatusOK, gin.H{"success": true, "access_token": tok, "token_type": "Bearer", "user": gin.H{"id": 1, "login": username, "role": "Admin"}})
				return
			}
		}
		if strings.Contains(contentType, "application/json") {
			c.JSON(http.StatusUnauthorized, gin.H{"success": false, "error": "invalid credentials"})
			return
		}
		if c.GetHeader("HX-Request") == "true" {
			c.Data(http.StatusUnauthorized, "text/html; charset=utf-8", []byte(`<div class="rounded-md bg-red-50 dark:bg-red-900/20 p-4 mt-4"><div class="text-sm text-red-800 dark:text-red-200">Invalid username or password</div></div>`))
		} else {
			c.Redirect(http.StatusSeeOther, "/login?error=Invalid+username+or+password")
		}
		return
	}

	sessionTimeout := constants.DefaultSessionTimeout
	if db, err := database.GetDB(); err == nil && db != nil {
		prefService := service.NewUserPreferencesService(db)
		if userTimeout := prefService.GetSessionTimeout(int(user.ID)); userTimeout > 0 {
			sessionTimeout = userTimeout
		}
	}

	c.SetCookie(
		"auth_token",
		accessToken,
		sessionTimeout,
		"/",
		"",
		false,
		true,
	)

	c.SetCookie(
		"access_token",
		accessToken,
		sessionTimeout,
		"/",
		"",
		false,
		true,
	)

	c.SetCookie(
		"refresh_token",
		refreshToken,
		constants.RefreshTokenTimeout,
		"/",
		"",
		false,
		true,
	)

	c.Set("user", user)
	c.Set("user_id", user.ID)
	if provider != "" {
		c.Set("auth_provider", provider)
	}

	if strings.Contains(contentType, "application/json") {
		c.JSON(http.StatusOK, gin.H{"success": true, "access_token": accessToken, "refresh_token": refreshToken, "token_type": "Bearer"})
		return
	}
	if c.GetHeader("HX-Request") == "true" {
		c.Header("HX-Redirect", "/dashboard")
		c.String(http.StatusOK, "Login successful, redirecting...")
		return
	}
	c.Redirect(http.StatusSeeOther, "/dashboard")
}

HandleAuthLogin handles the login form submission

View Source
var HandleAuthLogout = func(c *gin.Context) {

	c.SetCookie("auth_token", "", -1, "/", "", false, true)
	c.SetCookie("access_token", "", -1, "/", "", false, true)
	c.SetCookie("refresh_token", "", -1, "/", "", false, true)

	c.Redirect(http.StatusSeeOther, "/login")
}

HandleAuthLogout handles user logout

View Source
var HandleWebSocketChat = func(c *gin.Context) {
	conn, err := upgrader.Upgrade(c.Writer, c.Request, nil)
	if err != nil {
		log.Printf("WebSocket upgrade failed: %v", err)
		return
	}

	sessionID := c.Query("session")
	if sessionID == "" {
		sessionID = generateMessageID()
	}

	page := c.Query("page")
	userID := ""

	if user := getUserFromContext(c); user != nil {
		userID = fmt.Sprintf("%d", user.ID)
	}

	client := &ChatClient{
		conn:      conn,
		send:      make(chan ChatMessage, 256),
		sessionID: sessionID,
		userID:    userID,
		page:      page,
	}

	chatHub.register <- client

	go client.writePump()
	go client.readPump()
}

HandleWebSocketChat handles WebSocket connections for real-time chat

Functions

func BroadcastTicketUpdate

func BroadcastTicketUpdate(eventType string, ticketData interface{})

BroadcastTicketUpdate sends an update to all connected clients

func BuildRoutesManifest

func BuildRoutesManifest() ([]byte, error)

BuildRoutesManifest constructs the manifest JSON without registering routes (for tooling)

func ExtractToken

func ExtractToken(c *gin.Context) string

ExtractToken extracts the JWT token from the Authorization header

func GenerateRoutesManifest

func GenerateRoutesManifest() error

GenerateRoutesManifest creates a temporary gin engine, registers YAML routes and ensures the manifest file exists. Used by tooling (make routes-generate) without starting full server.

func GetArticleAttachments

func GetArticleAttachments(articleID int) ([]map[string]interface{}, error)

GetArticleAttachments retrieves attachments for a specific article from the database

func GetAuthService

func GetAuthService() *service.AuthService

GetAuthService returns the singleton auth service instance

func GetDynamicHandler

func GetDynamicHandler() *dynamic.DynamicModuleHandler

GetDynamicHandler returns the initialized dynamic handler

func GetHandler

func GetHandler(name string) (gin.HandlerFunc, bool)

GetHandler retrieves a registered handler.

func GetLookupRepository

func GetLookupRepository() repository.LookupRepository

func GetLookupService

func GetLookupService() *service.LookupService

GetLookupService returns the singleton lookup service instance

func GetPriorityRepository

func GetPriorityRepository() *repository.PriorityRepository

GetPriorityRepository returns the singleton priority repository instance

func GetQueueRepository

func GetQueueRepository() *repository.QueueRepository

GetQueueRepository returns the singleton queue repository instance

func GetStorageService

func GetStorageService() service.StorageService

GetStorageService returns the singleton storage service instance

func GetTemplateService

func GetTemplateService() *service.TicketTemplateService

func GetTicketAttachments

func GetTicketAttachments(ticketID int) (map[int][]map[string]interface{}, error)

GetTicketAttachments retrieves all attachments for all articles in a ticket

func GetTicketRepository

func GetTicketRepository() repository.ITicketRepository

GetTicketRepository returns the singleton ticket repository instance

func GetTicketService

func GetTicketService() *service.SimpleTicketService

GetTicketService returns the singleton simple ticket service instance

func GetUserMapForTemplate

func GetUserMapForTemplate(c *gin.Context) gin.H

GetUserMapForTemplate exposes the internal user-context builder for reuse across packages without duplicating logic.

func GetUserRepository

func GetUserRepository() *repository.UserRepository

GetUserRepository returns the singleton user repository instance

func HandleAPIQueueDetails

func HandleAPIQueueDetails(c *gin.Context)

HandleAPIQueueDetails handles GET /api/queues/:id/details

func HandleAPIQueueGet

func HandleAPIQueueGet(c *gin.Context)

HandleAPIQueueGet handles GET /api/queues/:id

func HandleAPIQueueStatus

func HandleAPIQueueStatus(c *gin.Context)

HandleAPIQueueStatus handles PUT /api/queues/:id/status

func HandleAddTicketTime

func HandleAddTicketTime(c *gin.Context)

HandleAddTicketTime is the exported wrapper for YAML routing in the routing package It delegates to handleAddTicketTime to keep the implementation in one place.

func HandleAddUserToGroupAPI

func HandleAddUserToGroupAPI(c *gin.Context)

HandleAddUserToGroupAPI handles POST /api/v1/users/:id/groups

func HandleAdminCustomerUsersBulkAction

func HandleAdminCustomerUsersBulkAction(c *gin.Context)

HandleAdminCustomerUsersBulkAction handles POST /admin/customer-users/bulk-action

func HandleAdminCustomerUsersCreate

func HandleAdminCustomerUsersCreate(c *gin.Context)

HandleAdminCustomerUsersCreate handles POST /admin/customer-users

func HandleAdminCustomerUsersDelete

func HandleAdminCustomerUsersDelete(c *gin.Context)

HandleAdminCustomerUsersDelete handles DELETE /admin/customer-users/:id (soft delete)

func HandleAdminCustomerUsersExport

func HandleAdminCustomerUsersExport(c *gin.Context)

HandleAdminCustomerUsersExport handles GET /admin/customer-users/export

func HandleAdminCustomerUsersGet

func HandleAdminCustomerUsersGet(c *gin.Context)

HandleAdminCustomerUsersGet handles GET /admin/customer-users/:id

func HandleAdminCustomerUsersImport

func HandleAdminCustomerUsersImport(c *gin.Context)

HandleAdminCustomerUsersImport handles POST /admin/customer-users/import

func HandleAdminCustomerUsersImportForm

func HandleAdminCustomerUsersImportForm(c *gin.Context)

HandleAdminCustomerUsersImportForm handles GET /admin/customer-users/import

func HandleAdminCustomerUsersList

func HandleAdminCustomerUsersList(c *gin.Context)

HandleAdminCustomerUsersList handles GET /admin/customer-users

func HandleAdminCustomerUsersTickets

func HandleAdminCustomerUsersTickets(c *gin.Context)

HandleAdminCustomerUsersTickets handles GET /admin/customer-users/:id/tickets

func HandleAdminCustomerUsersUpdate

func HandleAdminCustomerUsersUpdate(c *gin.Context)

HandleAdminCustomerUsersUpdate handles PUT /admin/customer-users/:id

func HandleAdminGroupsAddUser

func HandleAdminGroupsAddUser(c *gin.Context)

HandleAdminGroupsAddUser handles POST /admin/groups/:id/users

func HandleAdminGroupsCreate

func HandleAdminGroupsCreate(c *gin.Context)

HandleAdminGroupsCreate handles POST /admin/groups

func HandleAdminGroupsDelete

func HandleAdminGroupsDelete(c *gin.Context)

HandleAdminGroupsDelete handles DELETE /admin/groups/:id

func HandleAdminGroupsRemoveUser

func HandleAdminGroupsRemoveUser(c *gin.Context)

HandleAdminGroupsRemoveUser handles DELETE /admin/groups/:id/users/:userId

func HandleAdminGroupsUpdate

func HandleAdminGroupsUpdate(c *gin.Context)

HandleAdminGroupsUpdate handles PUT /admin/groups/:id

func HandleAdminGroupsUsers

func HandleAdminGroupsUsers(c *gin.Context)

HandleAdminGroupsUsers handles GET /admin/groups/:id/users

func HandleAdminTickets

func HandleAdminTickets(c *gin.Context)

HandleAdminTickets displays all tickets for admin management

func HandleAdminUserCreate

func HandleAdminUserCreate(c *gin.Context)

HandleAdminUserCreate handles POST /admin/users

func HandleAdminUserDelete

func HandleAdminUserDelete(c *gin.Context)

HandleAdminUserDelete handles DELETE /admin/users/:id

func HandleAdminUserGet

func HandleAdminUserGet(c *gin.Context)

HandleAdminUserGet handles GET /admin/users/:id

func HandleAdminUserGroups

func HandleAdminUserGroups(c *gin.Context)

HandleAdminUserGroups handles GET /admin/users/:id/groups

func HandleAdminUserResetPassword

func HandleAdminUserResetPassword(c *gin.Context)

HandleAdminUserResetPassword handles password reset for a user by admin

func HandleAdminUserUpdate

func HandleAdminUserUpdate(c *gin.Context)

HandleAdminUserUpdate handles PUT /admin/users/:id

func HandleAdminUsers

func HandleAdminUsers(c *gin.Context)

HandleAdminUsers renders the admin users management page

func HandleAdminUsersCreate

func HandleAdminUsersCreate(c *gin.Context)

HandleAdminUsersCreate handles POST /admin/users

func HandleAdminUsersDelete

func HandleAdminUsersDelete(c *gin.Context)

HandleAdminUsersDelete handles DELETE /admin/users/:id

func HandleAdminUsersList

func HandleAdminUsersList(c *gin.Context)

HandleAdminUsersList handles GET /admin/users (JSON API)

func HandleAdminUsersStatus

func HandleAdminUsersStatus(c *gin.Context)

HandleAdminUsersStatus handles PUT /admin/users/:id/status to toggle user valid status

func HandleAdminUsersUpdate

func HandleAdminUsersUpdate(c *gin.Context)

HandleAdminUsersUpdate handles PUT /admin/users/:id

func HandleAgentCreateTicket

func HandleAgentCreateTicket(db *sql.DB) gin.HandlerFunc

HandleAgentCreateTicket creates a new ticket from the agent interface

func HandleAgentNewTicket

func HandleAgentNewTicket(db *sql.DB) gin.HandlerFunc

HandleAgentNewTicket displays the agent ticket creation form with necessary data

func HandleAgentPerformanceAPI

func HandleAgentPerformanceAPI(c *gin.Context)

HandleAgentPerformanceAPI handles GET /api/v1/statistics/agents

func HandleAssignQueueGroupAPI

func HandleAssignQueueGroupAPI(c *gin.Context)

HandleAssignQueueGroupAPI handles POST /api/v1/queues/:id/groups

func HandleAssignTicketAPI

func HandleAssignTicketAPI(c *gin.Context)

HandleAssignTicketAPI handles ticket assignment via API

func HandleClaudeFeedback

func HandleClaudeFeedback(c *gin.Context)

HandleClaudeFeedback processes feedback from the Claude chat widget

func HandleClaudeTicketStatus

func HandleClaudeTicketStatus(c *gin.Context)

HandleClaudeTicketStatus checks the status of Claude tickets

func HandleCloseTicketAPI

func HandleCloseTicketAPI(c *gin.Context)

HandleCloseTicketAPI handles ticket closure via API

func HandleCreateArticleAPI

func HandleCreateArticleAPI(c *gin.Context)

HandleCreateArticleAPI handles POST /api/v1/tickets/:ticket_id/articles

func HandleCreateInternalNote

func HandleCreateInternalNote(c *gin.Context)

HandleCreateInternalNote creates a new internal note

func HandleCreatePriorityAPI

func HandleCreatePriorityAPI(c *gin.Context)

HandleCreatePriorityAPI handles POST /api/v1/priorities

func HandleCreateQueueAPI

func HandleCreateQueueAPI(c *gin.Context)

HandleCreateQueueAPI handles POST /api/v1/queues

func HandleCreateSLAAPI

func HandleCreateSLAAPI(c *gin.Context)

HandleCreateSLAAPI handles POST /api/v1/slas

func HandleCreateTicketAPI

func HandleCreateTicketAPI(c *gin.Context)

HandleCreateTicketAPI handles ticket creation via API

func HandleCreateTicketStateAPI

func HandleCreateTicketStateAPI(c *gin.Context)

HandleCreateTicketStateAPI handles POST /api/v1/ticket-states

func HandleCreateUserAPI

func HandleCreateUserAPI(c *gin.Context)

HandleCreateUserAPI handles POST /api/v1/users

func HandleCustomerStatisticsAPI

func HandleCustomerStatisticsAPI(c *gin.Context)

HandleCustomerStatisticsAPI handles GET /api/v1/statistics/customers

func HandleDashboardStatisticsAPI

func HandleDashboardStatisticsAPI(c *gin.Context)

HandleDashboardStatisticsAPI handles GET /api/v1/statistics/dashboard

func HandleDeleteArticleAPI

func HandleDeleteArticleAPI(c *gin.Context)

HandleDeleteArticleAPI handles DELETE /api/v1/tickets/:ticket_id/articles/:id

func HandleDeleteInternalNote

func HandleDeleteInternalNote(c *gin.Context)

HandleDeleteInternalNote deletes an internal note

func HandleDeletePriorityAPI

func HandleDeletePriorityAPI(c *gin.Context)

HandleDeletePriorityAPI handles DELETE /api/v1/priorities/:id

func HandleDeleteQueueAPI

func HandleDeleteQueueAPI(c *gin.Context)

HandleDeleteQueueAPI handles DELETE /api/v1/queues/:id

func HandleDeleteSLAAPI

func HandleDeleteSLAAPI(c *gin.Context)

HandleDeleteSLAAPI handles DELETE /api/v1/slas/:id

func HandleDeleteTicketAPI

func HandleDeleteTicketAPI(c *gin.Context)

HandleDeleteTicketAPI handles ticket deletion/archiving via API In OTRS, tickets are never hard deleted, only archived

func HandleDeleteTicketStateAPI

func HandleDeleteTicketStateAPI(c *gin.Context)

HandleDeleteTicketStateAPI handles DELETE /api/v1/ticket-states/:id

func HandleDeleteUserAPI

func HandleDeleteUserAPI(c *gin.Context)

HandleDeleteUserAPI handles DELETE /api/v1/users/:id This performs a soft delete by setting valid_id = 2 (OTRS pattern)

func HandleDeleteWebhookAPI

func HandleDeleteWebhookAPI(c *gin.Context)

HandleDeleteWebhookAPI handles DELETE /api/v1/webhooks/:id

func HandleExportStatisticsAPI

func HandleExportStatisticsAPI(c *gin.Context)

HandleExportStatisticsAPI handles GET /api/v1/statistics/export

func HandleGetArticleAPI

func HandleGetArticleAPI(c *gin.Context)

HandleGetArticleAPI handles GET /api/v1/tickets/:ticket_id/articles/:id

func HandleGetFormData

func HandleGetFormData(c *gin.Context)

HandleGetFormData returns form data for ticket creation as JSON

func HandleGetInternalNotes

func HandleGetInternalNotes(c *gin.Context)

HandleGetInternalNotes returns internal notes for a ticket

func HandleGetPriorities

func HandleGetPriorities(c *gin.Context)

HandleGetPriorities returns list of priorities as JSON or HTML options for HTMX

func HandleGetPriorityAPI

func HandleGetPriorityAPI(c *gin.Context)

HandleGetPriorityAPI handles GET /api/v1/priorities/:id

func HandleGetQueueAPI

func HandleGetQueueAPI(c *gin.Context)

HandleGetQueueAPI handles GET /api/v1/queues/:id

func HandleGetQueueAgentsAPI

func HandleGetQueueAgentsAPI(c *gin.Context)

HandleGetQueueAgentsAPI handles GET /api/v1/queues/:id/agents

func HandleGetQueueStatsAPI

func HandleGetQueueStatsAPI(c *gin.Context)

HandleGetQueueStatsAPI handles GET /api/v1/queues/:id/stats

func HandleGetQueues

func HandleGetQueues(c *gin.Context)

HandleGetQueues returns list of queues as JSON or HTML options for HTMX

func HandleGetSLAAPI

func HandleGetSLAAPI(c *gin.Context)

HandleGetSLAAPI handles GET /api/v1/slas/:id

func HandleGetSessionTimeout

func HandleGetSessionTimeout(c *gin.Context)

HandleGetSessionTimeout retrieves the user's session timeout preference

func HandleGetStatuses

func HandleGetStatuses(c *gin.Context)

HandleGetStatuses returns list of ticket statuses as JSON

func HandleGetTicketAPI

func HandleGetTicketAPI(c *gin.Context)

HandleGetTicketAPI handles GET /api/v1/tickets/:id

func HandleGetTicketStateAPI

func HandleGetTicketStateAPI(c *gin.Context)

HandleGetTicketStateAPI handles GET /api/v1/ticket-states/:id

func HandleGetTypes

func HandleGetTypes(c *gin.Context)

HandleGetTypes returns list of ticket types as JSON or HTML options for HTMX Behavior:

  • If a DB connection is available (including sqlmock in tests), return SQL-backed shape: [{id, name, comments, valid_id}]
  • If no DB is available, return in-memory lookup shape from service (value/label/order/active)
  • If a DB query fails, return 500 with an error (matches unit test expectations)
  • For HTMX requests, returns HTML <option> elements instead of JSON

func HandleGetUserAPI

func HandleGetUserAPI(c *gin.Context)

HandleGetUserAPI handles GET /api/v1/users/:id

func HandleGetUserGroupsAPI

func HandleGetUserGroupsAPI(c *gin.Context)

HandleGetUserGroupsAPI handles GET /api/v1/users/:id/groups

func HandleGetWebhookAPI

func HandleGetWebhookAPI(c *gin.Context)

HandleGetWebhookAPI handles GET /api/v1/webhooks/:id

func HandleInvalidateLookupCache

func HandleInvalidateLookupCache(c *gin.Context)

HandleInvalidateLookupCache forces a refresh of the lookup cache

func HandleLegacyAgentTicketViewRedirect

func HandleLegacyAgentTicketViewRedirect(c *gin.Context)

handleLegacyAgentTicketViewRedirect redirects legacy agent ticket URLs to the unified ticket detail route Example: /agent/tickets/123 -> /ticket/202510131000003 HandleLegacyAgentTicketViewRedirect exported for YAML routing

func HandleLegacyTicketsViewRedirect

func HandleLegacyTicketsViewRedirect(c *gin.Context)

handleLegacyTicketsViewRedirect supports old /tickets/:id URLs and redirects to /ticket/:tn HandleLegacyTicketsViewRedirect exported for YAML routing

func HandleListArticlesAPI

func HandleListArticlesAPI(c *gin.Context)

HandleListArticlesAPI handles GET /api/v1/tickets/:ticket_id/articles

func HandleListPrioritiesAPI

func HandleListPrioritiesAPI(c *gin.Context)

HandleListPrioritiesAPI handles GET /api/v1/priorities

func HandleListQueuesAPI

func HandleListQueuesAPI(c *gin.Context)

HandleListQueuesAPI handles GET /api/v1/queues

func HandleListSLAsAPI

func HandleListSLAsAPI(c *gin.Context)

HandleListSLAsAPI handles GET /api/v1/slas

func HandleListStatesAPI

func HandleListStatesAPI(c *gin.Context)

HandleListStatesAPI handles GET /api/v1/states

func HandleListTicketStatesAPI

func HandleListTicketStatesAPI(c *gin.Context)

HandleListTicketStatesAPI handles GET /api/v1/ticket-states

func HandleListTicketsAPI

func HandleListTicketsAPI(c *gin.Context)

HandleListTicketsAPI handles GET /api/v1/tickets

func HandleListTypesAPI

func HandleListTypesAPI(c *gin.Context)

HandleListTypesAPI handles GET /api/v1/types

func HandleListUsersAPI

func HandleListUsersAPI(c *gin.Context)

HandleListUsersAPI handles GET /api/v1/users

func HandleListWebhooksAPI

func HandleListWebhooksAPI(c *gin.Context)

HandleListWebhooksAPI handles GET /api/v1/webhooks

func HandleLoginAPI

func HandleLoginAPI(c *gin.Context)

HandleLoginAPI authenticates a user and returns JWT tokens

func HandleLogoutAPI

func HandleLogoutAPI(c *gin.Context)

HandleLogoutAPI logs out a user (client-side token removal)

func HandlePasswordPolicy

func HandlePasswordPolicy(c *gin.Context)

HandlePasswordPolicy returns the current password policy settings

func HandleProfile

func HandleProfile(c *gin.Context)

HandleProfile is the exported version of handleProfile

func HandleQueueMetricsAPI

func HandleQueueMetricsAPI(c *gin.Context)

HandleQueueMetricsAPI handles GET /api/v1/statistics/queues

func HandleRedirect

func HandleRedirect(c *gin.Context)

HandleRedirect handles redirect routes

func HandleRedirectProfile

func HandleRedirectProfile(c *gin.Context)

HandleRedirectProfile is the exported version of redirect handler

func HandleRedirectQueues

func HandleRedirectQueues(c *gin.Context)

HandleRedirectQueues is the exported version

func HandleRedirectSettings

func HandleRedirectSettings(c *gin.Context)

HandleRedirectSettings is the exported version

func HandleRedirectTickets

func HandleRedirectTickets(c *gin.Context)

HandleRedirectTickets is the exported version

func HandleRedirectTicketsNew

func HandleRedirectTicketsNew(c *gin.Context)

HandleRedirectTicketsNew is the exported version

func HandleRefreshTokenAPI

func HandleRefreshTokenAPI(c *gin.Context)

HandleRefreshTokenAPI refreshes an expired JWT token

func HandleRegisterAPI

func HandleRegisterAPI(c *gin.Context)

HandleRegisterAPI registers a new user (if enabled)

func HandleRegisterWebhookAPI

func HandleRegisterWebhookAPI(c *gin.Context)

HandleRegisterWebhookAPI handles POST /api/v1/webhooks

func HandleReindexAPI

func HandleReindexAPI(c *gin.Context)

HandleReindexAPI handles POST /api/v1/search/reindex

func HandleRemoveQueueGroupAPI

func HandleRemoveQueueGroupAPI(c *gin.Context)

HandleRemoveQueueGroupAPI handles DELETE /api/v1/queues/:id/groups/:group_id

func HandleRemoveUserFromGroupAPI

func HandleRemoveUserFromGroupAPI(c *gin.Context)

HandleRemoveUserFromGroupAPI handles DELETE /api/v1/users/:id/groups/:group_id

func HandleReopenTicketAPI

func HandleReopenTicketAPI(c *gin.Context)

HandleReopenTicketAPI handles ticket reopening via API

func HandleRetryWebhookDeliveryAPI

func HandleRetryWebhookDeliveryAPI(c *gin.Context)

HandleRetryWebhookDeliveryAPI handles POST /api/v1/webhooks/deliveries/:id/retry

func HandleSLAMetricsAPI

func HandleSLAMetricsAPI(c *gin.Context)

HandleSLAMetricsAPI handles GET /api/v1/slas/:id/metrics

func HandleSearchAPI

func HandleSearchAPI(c *gin.Context)

HandleSearchAPI handles POST /api/v1/search

func HandleSearchHealthAPI

func HandleSearchHealthAPI(c *gin.Context)

HandleSearchHealthAPI handles GET /api/v1/search/health

func HandleSearchSuggestionsAPI

func HandleSearchSuggestionsAPI(c *gin.Context)

HandleSearchSuggestionsAPI handles GET /api/v1/search/suggestions

func HandleSetSessionTimeout

func HandleSetSessionTimeout(c *gin.Context)

HandleSetSessionTimeout sets the user's session timeout preference

func HandleStaticFiles

func HandleStaticFiles(c *gin.Context)

HandleStaticFiles serves static files from the static directory

func HandleTemplate

func HandleTemplate(c *gin.Context)

HandleTemplate handles template rendering routes

func HandleTestWebhookAPI

func HandleTestWebhookAPI(c *gin.Context)

HandleTestWebhookAPI handles POST /api/v1/webhooks/:id/test

func HandleTicketStateStatisticsAPI

func HandleTicketStateStatisticsAPI(c *gin.Context)

HandleTicketStateStatisticsAPI handles GET /api/v1/ticket-states/statistics

func HandleTicketTrendsAPI

func HandleTicketTrendsAPI(c *gin.Context)

HandleTicketTrendsAPI handles GET /api/v1/statistics/trends

func HandleTimeBasedAnalyticsAPI

func HandleTimeBasedAnalyticsAPI(c *gin.Context)

HandleTimeBasedAnalyticsAPI handles GET /api/v1/statistics/analytics

func HandleUpdateArticleAPI

func HandleUpdateArticleAPI(c *gin.Context)

HandleUpdateArticleAPI handles PUT /api/v1/tickets/:ticket_id/articles/:id

func HandleUpdateInternalNote

func HandleUpdateInternalNote(c *gin.Context)

HandleUpdateInternalNote updates an existing internal note

func HandleUpdatePriorityAPI

func HandleUpdatePriorityAPI(c *gin.Context)

HandleUpdatePriorityAPI handles PUT /api/v1/priorities/:id

func HandleUpdateQueueAPI

func HandleUpdateQueueAPI(c *gin.Context)

HandleUpdateQueueAPI handles PUT /api/v1/queues/:id

func HandleUpdateSLAAPI

func HandleUpdateSLAAPI(c *gin.Context)

HandleUpdateSLAAPI handles PUT /api/v1/slas/:id

func HandleUpdateTicketAPI

func HandleUpdateTicketAPI(c *gin.Context)

HandleUpdateTicketAPI handles PUT /api/v1/tickets/:id

func HandleUpdateTicketStateAPI

func HandleUpdateTicketStateAPI(c *gin.Context)

HandleUpdateTicketStateAPI handles PUT /api/v1/ticket-states/:id

func HandleUpdateUserAPI

func HandleUpdateUserAPI(c *gin.Context)

HandleUpdateUserAPI handles PUT /api/v1/users/:id

func HandleUpdateWebhookAPI

func HandleUpdateWebhookAPI(c *gin.Context)

HandleUpdateWebhookAPI handles PUT /api/v1/webhooks/:id

func HandleUserMeAPI

func HandleUserMeAPI(c *gin.Context)

HandleUserMeAPI returns the current authenticated user's information

func HandleWebhookDeliveriesAPI

func HandleWebhookDeliveriesAPI(c *gin.Context)

HandleWebhookDeliveriesAPI handles GET /api/v1/webhooks/:id/deliveries

func ImprovedHandleAdminUserGet

func ImprovedHandleAdminUserGet(c *gin.Context)

ImprovedHandleAdminUserGet handles GET /admin/users/:id with enhanced error handling and logging

func ImprovedHandleAdminUserUpdate

func ImprovedHandleAdminUserUpdate(c *gin.Context)

ImprovedHandleAdminUserUpdate handles PUT /admin/users/:id with enhanced group handling

func InitPongo2Renderer

func InitPongo2Renderer(templateDir string)

InitPongo2Renderer initializes the global pongo2 renderer

func InitializeLDAPService

func InitializeLDAPService()

InitializeLDAPService initializes the LDAP service with repositories

func InitializeServices

func InitializeServices()

InitializeServices initializes singleton service instances

func JWTAuthMiddleware

func JWTAuthMiddleware() gin.HandlerFunc

JWTAuthMiddleware is a middleware that requires JWT authentication

func ListHandlers

func ListHandlers() []string

ListHandlers returns sorted handler names (for diagnostics / tests).

func LoadTicketStatesForForm

func LoadTicketStatesForForm(db *sql.DB) ([]gin.H, map[string]gin.H, error)

LoadTicketStatesForForm fetches valid ticket states and builds alias lookup data for forms.

func NewHTMXRouter

func NewHTMXRouter(jwtManager *auth.JWTManager, ldapProvider *ldap.Provider) *gin.Engine

NewHTMXRouter creates all routes for the HTMX UI

func NewSimpleRouter

func NewSimpleRouter() *gin.Engine

NewSimpleRouter creates a router with basic routes

func RegisterAdminCustomerCompanyRoutes

func RegisterAdminCustomerCompanyRoutes(r *gin.RouterGroup, db *sql.DB)

RegisterAdminCustomerCompanyRoutes registers customer company management routes

func RegisterAgentHandlers

func RegisterAgentHandlers()

RegisterAgentHandlers registers agent handlers for YAML routing

func RegisterAgentHandlersForRouting

func RegisterAgentHandlersForRouting()

RegisterAgentHandlersForRouting registers agent handlers for YAML routing

func RegisterAgentRoutes

func RegisterAgentRoutes(r *gin.RouterGroup, db *sql.DB)

RegisterAgentRoutes registers all agent interface routes

func RegisterCustomerRoutes

func RegisterCustomerRoutes(r *gin.RouterGroup, db *sql.DB)

RegisterCustomerRoutes registers all customer portal routes

func RegisterDevRoutes

func RegisterDevRoutes(r *gin.RouterGroup)

RegisterDevRoutes registers all developer routes

func RegisterHandler

func RegisterHandler(name string, h gin.HandlerFunc)

RegisterHandler adds/overwrites a handler under a given name.

func RegisterWithRouting

func RegisterWithRouting(registry interface{}) error

RegisterWithRouting registers all API handlers with the routing system NOTE: This function is disabled to avoid circular dependency The routing registration should be handled at the application level

func RenderMarkdown

func RenderMarkdown(content string) string

RenderMarkdown converts markdown content to HTML with Tailwind styling

func SetupAPIv1Routes

func SetupAPIv1Routes(r *gin.Engine, jwtManager *auth.JWTManager, ldapProvider *ldap.Provider, i18nSvc interface{})

SetupAPIv1Routes configures the v1 API routes

func SetupBasicRoutes

func SetupBasicRoutes(r *gin.Engine)

SetupBasicRoutes adds basic routes to an existing router

func SetupDynamicModules

func SetupDynamicModules(router *gin.RouterGroup, db *sql.DB) error

SetupDynamicModules initializes and registers the dynamic module system alongside existing static modules for side-by-side testing

func SetupHTMXRoutes

func SetupHTMXRoutes(r *gin.Engine)

SetupHTMXRoutes sets up all HTMX routes on the given router

func SetupLDAPRoutes

func SetupLDAPRoutes(r *gin.Engine)

SetupLDAPRoutes configures LDAP API routes

func ValidateAllTemplates

func ValidateAllTemplates(templatesDir string) ([]string, error)

ValidateAllTemplates walks templatesDir, parses every .pongo2 file, and returns a list of failures

func ValidateTemplatesReferencedInRoutes

func ValidateTemplatesReferencedInRoutes(routesDir, templatesDir string) ([]string, error)

ValidateTemplatesReferencedInRoutes loads YAML route groups from routesDir and attempts to parse each route's Template against templatesDir. Returns a list of failures (missing/unparsable).

func ValidateUploadedFile

func ValidateUploadedFile(header *multipart.FileHeader) error

ValidateUploadedFile is a small exported wrapper around validateFile to enable focused unit tests from an external test package without importing all api tests.

Types

type AgentHandlerRegistry

type AgentHandlerRegistry struct {
	NewTicket    gin.HandlerFunc
	CreateTicket gin.HandlerFunc
}

AgentHandlerRegistry holds references to agent handlers for external registration

type Attachment

type Attachment struct {
	ID          int       `json:"id"`
	TicketID    int       `json:"ticket_id"`
	Filename    string    `json:"filename"`
	ContentType string    `json:"content_type"`
	Size        int64     `json:"size"`
	StoragePath string    `json:"-"` // Hidden from JSON
	Description string    `json:"description"`
	Tags        []string  `json:"tags"`
	Internal    bool      `json:"internal"`
	UploadedBy  int       `json:"uploaded_by"`
	UploadedAt  time.Time `json:"uploaded_at"`
	Downloaded  int       `json:"download_count"`
}

Attachment represents a file attached to a ticket

type AuthHandler

type AuthHandler struct {
	// contains filtered or unexported fields
}

func NewAuthHandler

func NewAuthHandler(authService *service.AuthService) *AuthHandler

func (*AuthHandler) ChangePassword

func (h *AuthHandler) ChangePassword(c *gin.Context)

func (*AuthHandler) GetCurrentUser

func (h *AuthHandler) GetCurrentUser(c *gin.Context)

func (*AuthHandler) Login

func (h *AuthHandler) Login(c *gin.Context)

func (*AuthHandler) Logout

func (h *AuthHandler) Logout(c *gin.Context)

func (*AuthHandler) RefreshToken

func (h *AuthHandler) RefreshToken(c *gin.Context)

type CannedResponse

type CannedResponse struct {
	ID           int        `json:"id"`
	Name         string     `json:"name"`
	Category     string     `json:"category"`
	Content      string     `json:"content"`
	ContentType  string     `json:"content_type"` // text or html
	Tags         []string   `json:"tags"`
	Scope        string     `json:"scope"` // personal, team, global
	OwnerID      int        `json:"owner_id"`
	TeamID       int        `json:"team_id,omitempty"`
	Placeholders []string   `json:"placeholders"`
	UsageCount   int        `json:"usage_count"`
	LastUsed     *time.Time `json:"last_used,omitempty"`
	CreatedAt    time.Time  `json:"created_at"`
	UpdatedAt    time.Time  `json:"updated_at"`
}

CannedResponse represents a pre-written response

type CannedResponseHandlers

type CannedResponseHandlers struct {
	// contains filtered or unexported fields
}

CannedResponseHandlers manages canned response API endpoints

func NewCannedResponseHandlers

func NewCannedResponseHandlers() *CannedResponseHandlers

NewCannedResponseHandlers creates a new canned response handlers instance

func (*CannedResponseHandlers) ApplyResponse

func (h *CannedResponseHandlers) ApplyResponse(c *gin.Context)

ApplyResponse applies a canned response to a ticket

func (*CannedResponseHandlers) CreateResponse

func (h *CannedResponseHandlers) CreateResponse(c *gin.Context)

CreateResponse creates a new canned response

func (*CannedResponseHandlers) DeleteResponse

func (h *CannedResponseHandlers) DeleteResponse(c *gin.Context)

DeleteResponse deletes a canned response

func (*CannedResponseHandlers) ExportResponses

func (h *CannedResponseHandlers) ExportResponses(c *gin.Context)

ExportResponses exports all canned responses as JSON

func (*CannedResponseHandlers) GetCategories

func (h *CannedResponseHandlers) GetCategories(c *gin.Context)

GetCategories retrieves all canned response categories

func (*CannedResponseHandlers) GetPopularResponses

func (h *CannedResponseHandlers) GetPopularResponses(c *gin.Context)

GetPopularResponses retrieves the most used responses

func (*CannedResponseHandlers) GetQuickResponses

func (h *CannedResponseHandlers) GetQuickResponses(c *gin.Context)

GetQuickResponses retrieves responses with shortcuts

func (*CannedResponseHandlers) GetResponseByID

func (h *CannedResponseHandlers) GetResponseByID(c *gin.Context)

GetResponseByID retrieves a specific canned response

func (*CannedResponseHandlers) GetResponses

func (h *CannedResponseHandlers) GetResponses(c *gin.Context)

GetResponses retrieves all active canned responses

func (*CannedResponseHandlers) GetResponsesByCategory

func (h *CannedResponseHandlers) GetResponsesByCategory(c *gin.Context)

GetResponsesByCategory retrieves responses by category

func (*CannedResponseHandlers) GetResponsesForUser

func (h *CannedResponseHandlers) GetResponsesForUser(c *gin.Context)

GetResponsesForUser retrieves responses accessible to the current user

func (*CannedResponseHandlers) ImportResponses

func (h *CannedResponseHandlers) ImportResponses(c *gin.Context)

ImportResponses imports canned responses from JSON

func (*CannedResponseHandlers) SearchResponses

func (h *CannedResponseHandlers) SearchResponses(c *gin.Context)

SearchResponses searches for canned responses

func (*CannedResponseHandlers) UpdateResponse

func (h *CannedResponseHandlers) UpdateResponse(c *gin.Context)

UpdateResponse updates an existing canned response

type ChatClient

type ChatClient struct {
	// contains filtered or unexported fields
}

ChatClient represents a connected chat client

type ChatHub

type ChatHub struct {
	// contains filtered or unexported fields
}

ChatHub manages all active chat connections

type ChatMessage

type ChatMessage struct {
	ID        string      `json:"id"`
	Type      string      `json:"type"` // user, claude, system
	Message   string      `json:"message"`
	Timestamp time.Time   `json:"timestamp"`
	Context   interface{} `json:"context,omitempty"`
	UserID    string      `json:"userId,omitempty"`
	SessionID string      `json:"sessionId,omitempty"`
}

ChatMessage represents a message in the chat

type CoverageResponse

type CoverageResponse struct {
	Languages []LanguageCoverage `json:"languages"`
	Summary   struct {
		TotalKeys       int     `json:"total_keys"`
		AverageCoverage float64 `json:"average_coverage"`
	} `json:"summary"`
}

CoverageResponse represents the coverage statistics response

type CreateUserRequest

type CreateUserRequest struct {
	Login     string `json:"login" binding:"required"`
	Email     string `json:"email" binding:"required,email"`
	Password  string `json:"password" binding:"required,min=8"`
	FirstName string `json:"first_name"`
	LastName  string `json:"last_name"`
	ValidID   int    `json:"valid_id"`
	Groups    []int  `json:"groups"` // Optional group IDs to assign
}

CreateUserRequest represents the request to create a new user

type EscalationResult

type EscalationResult struct {
	ShouldEscalate  bool     `json:"should_escalate"`
	EscalationLevel string   `json:"escalation_level"`
	NotifyList      []string `json:"notify_list"`
	Level           string   `json:"level"`
}

EscalationResult represents the result of escalation check

type I18nHandlers

type I18nHandlers struct {
	// contains filtered or unexported fields
}

I18nHandlers handles internationalization-related requests

func NewI18nHandlers

func NewI18nHandlers() *I18nHandlers

NewI18nHandlers creates new i18n handlers

func (*I18nHandlers) ExportTranslations

func (h *I18nHandlers) ExportTranslations(c *gin.Context)

ExportTranslations exports translations in various formats @Summary Export translations @Description Export translations for a language in JSON or CSV format @Tags I18n @Produce json,text/csv @Param lang path string true "Language code" @Param format query string false "Export format (json or csv)" default(json) @Success 200 {object} map[string]interface{} "JSON translations" @Success 200 {string} string "CSV translations" @Failure 404 {object} ErrorResponse @Router /api/v1/i18n/export/{lang} [get]

func (*I18nHandlers) GetCurrentTranslations

func (h *I18nHandlers) GetCurrentTranslations(c *gin.Context)

GetCurrentTranslations returns translations for the current language @Summary Get current translations @Description Get all translations for the current user's language @Tags I18n @Produce json @Success 200 {object} TranslationsResponse @Router /api/v1/i18n/translations [get]

func (*I18nHandlers) GetLanguageStats

func (h *I18nHandlers) GetLanguageStats(c *gin.Context)

GetLanguageStats returns language usage statistics @Summary Get language statistics @Description Get usage statistics for all languages @Tags I18n @Produce json @Success 200 {object} LanguageStatsResponse @Router /api/v1/i18n/stats [get]

func (*I18nHandlers) GetMissingTranslations

func (h *I18nHandlers) GetMissingTranslations(c *gin.Context)

GetMissingTranslations returns missing translation keys for a language @Summary Get missing translations @Description Get list of missing translation keys for a specific language @Tags I18n @Produce json @Param lang path string true "Language code" @Success 200 {object} MissingKeysResponse @Failure 404 {object} ErrorResponse @Router /api/v1/i18n/missing/{lang} [get]

func (*I18nHandlers) GetSupportedLanguages

func (h *I18nHandlers) GetSupportedLanguages(c *gin.Context)

GetSupportedLanguages returns the list of supported languages @Summary Get supported languages @Description Get list of all supported languages @Tags I18n @Produce json @Success 200 {object} LanguagesResponse @Router /api/v1/i18n/languages [get]

func (*I18nHandlers) GetTranslationCoverage

func (h *I18nHandlers) GetTranslationCoverage(c *gin.Context)

GetTranslationCoverage returns translation coverage statistics @Summary Get translation coverage @Description Get translation coverage statistics for all languages @Tags I18n @Produce json @Success 200 {object} CoverageResponse @Router /api/v1/i18n/coverage [get]

func (*I18nHandlers) GetTranslations

func (h *I18nHandlers) GetTranslations(c *gin.Context)

GetTranslations returns translations for a specific language @Summary Get translations @Description Get all translations for a specific language @Tags I18n @Produce json @Param lang path string true "Language code" @Success 200 {object} TranslationsResponse @Failure 404 {object} ErrorResponse @Router /api/v1/i18n/translations/{lang} [get]

func (*I18nHandlers) RegisterRoutes

func (h *I18nHandlers) RegisterRoutes(router *gin.RouterGroup)

RegisterRoutes registers i18n routes

func (*I18nHandlers) SetLanguage

func (h *I18nHandlers) SetLanguage(c *gin.Context)

SetLanguage sets the user's preferred language @Summary Set user language @Description Set the preferred language for the user @Tags I18n @Accept json @Produce json @Param request body SetLanguageRequest true "Language selection" @Success 200 {object} SuccessResponse @Failure 400 {object} ErrorResponse @Router /api/v1/i18n/language [post]

func (*I18nHandlers) Translate

func (h *I18nHandlers) Translate(c *gin.Context)

Translate translates a specific key @Summary Translate key @Description Translate a specific key to the current language @Tags I18n @Accept json @Produce json @Param request body TranslateRequest true "Translation request" @Success 200 {object} TranslateResponse @Router /api/v1/i18n/translate [post]

func (*I18nHandlers) ValidateTranslations

func (h *I18nHandlers) ValidateTranslations(c *gin.Context)

ValidateTranslations validates translations for completeness and correctness @Summary Validate translations @Description Validate translations for a language @Tags I18n @Produce json @Param lang path string true "Language code" @Success 200 {object} ValidationResponse @Failure 404 {object} ErrorResponse @Router /api/v1/i18n/validate/{lang} [get]

type InternalNote

type InternalNote struct {
	ID               int        `json:"id"`
	TicketID         int        `json:"ticket_id"`
	Content          string     `json:"content"`
	FormattedContent string     `json:"formatted_content"`
	AuthorID         int        `json:"author_id"`
	AuthorName       string     `json:"author_name"`
	Visibility       string     `json:"visibility"`       // always "internal"
	CustomerVisible  bool       `json:"customer_visible"` // always false
	IsPriority       bool       `json:"is_priority"`
	Category         string     `json:"category"`
	Mentions         []string   `json:"mentions"`
	HasMentions      bool       `json:"has_mentions"`
	HasTeamMention   bool       `json:"has_team_mention"`
	Attachments      []int      `json:"attachments"`
	IsEdited         bool       `json:"is_edited"`
	EditedAt         *time.Time `json:"edited_at,omitempty"`
	CreatedAt        time.Time  `json:"created_at"`
	UpdatedAt        time.Time  `json:"updated_at"`
}

InternalNote represents an internal note on a ticket

type InternalNoteHandlers

type InternalNoteHandlers struct {
	// contains filtered or unexported fields
}

InternalNoteHandlers manages internal note API endpoints

func NewInternalNoteHandlers

func NewInternalNoteHandlers() *InternalNoteHandlers

NewInternalNoteHandlers creates a new internal note handlers instance

func (*InternalNoteHandlers) CreateNote

func (h *InternalNoteHandlers) CreateNote(c *gin.Context)

CreateNote creates a new internal note

func (*InternalNoteHandlers) CreateNoteFromTemplate

func (h *InternalNoteHandlers) CreateNoteFromTemplate(c *gin.Context)

CreateNoteFromTemplate creates a note from a template

func (*InternalNoteHandlers) CreateTemplate

func (h *InternalNoteHandlers) CreateTemplate(c *gin.Context)

CreateTemplate creates a new template

func (*InternalNoteHandlers) DeleteNote

func (h *InternalNoteHandlers) DeleteNote(c *gin.Context)

DeleteNote deletes a note

func (*InternalNoteHandlers) DeleteTemplate

func (h *InternalNoteHandlers) DeleteTemplate(c *gin.Context)

DeleteTemplate deletes a template

func (*InternalNoteHandlers) ExportNotes

func (h *InternalNoteHandlers) ExportNotes(c *gin.Context)

ExportNotes exports notes in various formats

func (*InternalNoteHandlers) GetCategories

func (h *InternalNoteHandlers) GetCategories(c *gin.Context)

GetCategories retrieves all note categories

func (*InternalNoteHandlers) GetEditHistory

func (h *InternalNoteHandlers) GetEditHistory(c *gin.Context)

GetEditHistory retrieves edit history for a note

func (*InternalNoteHandlers) GetImportantNotes

func (h *InternalNoteHandlers) GetImportantNotes(c *gin.Context)

GetImportantNotes retrieves important notes for a ticket

func (*InternalNoteHandlers) GetNoteByID

func (h *InternalNoteHandlers) GetNoteByID(c *gin.Context)

GetNoteByID retrieves a specific note

func (*InternalNoteHandlers) GetNoteStatistics

func (h *InternalNoteHandlers) GetNoteStatistics(c *gin.Context)

GetNoteStatistics retrieves statistics for notes

func (*InternalNoteHandlers) GetNotes

func (h *InternalNoteHandlers) GetNotes(c *gin.Context)

GetNotes retrieves all notes for a ticket

func (*InternalNoteHandlers) GetPinnedNotes

func (h *InternalNoteHandlers) GetPinnedNotes(c *gin.Context)

GetPinnedNotes retrieves pinned notes for a ticket

func (*InternalNoteHandlers) GetRecentActivity

func (h *InternalNoteHandlers) GetRecentActivity(c *gin.Context)

GetRecentActivity retrieves recent activity

func (*InternalNoteHandlers) GetTemplates

func (h *InternalNoteHandlers) GetTemplates(c *gin.Context)

GetTemplates retrieves all note templates

func (*InternalNoteHandlers) MarkImportant

func (h *InternalNoteHandlers) MarkImportant(c *gin.Context)

MarkImportant marks or unmarks a note as important

func (*InternalNoteHandlers) PinNote

func (h *InternalNoteHandlers) PinNote(c *gin.Context)

PinNote pins or unpins a note

func (*InternalNoteHandlers) SearchNotes

func (h *InternalNoteHandlers) SearchNotes(c *gin.Context)

SearchNotes searches for notes

func (*InternalNoteHandlers) UpdateNote

func (h *InternalNoteHandlers) UpdateNote(c *gin.Context)

UpdateNote updates an existing note

func (*InternalNoteHandlers) UpdateTemplate

func (h *InternalNoteHandlers) UpdateTemplate(c *gin.Context)

UpdateTemplate updates a template

type LanguageCoverage

type LanguageCoverage struct {
	Code           string  `json:"code"`
	Name           string  `json:"name"`
	TotalKeys      int     `json:"total_keys"`
	TranslatedKeys int     `json:"translated_keys"`
	MissingCount   int     `json:"missing_count"`
	Coverage       float64 `json:"coverage"`
}

LanguageCoverage represents coverage data for a language

type LanguageInfo

type LanguageInfo struct {
	Code       string `json:"code"`
	Name       string `json:"name"`
	NativeName string `json:"native_name"`
	Active     bool   `json:"active"`
}

LanguageInfo represents information about a language

type LanguageStats

type LanguageStats struct {
	Code       string  `json:"code"`
	Users      int     `json:"users"`
	Percentage float64 `json:"percentage"`
}

LanguageStats represents language usage statistics

type LanguageStatsResponse

type LanguageStatsResponse struct {
	TotalUsers      int             `json:"total_users"`
	Languages       []LanguageStats `json:"languages"`
	DefaultLanguage string          `json:"default_language"`
}

LanguageStatsResponse represents language statistics response

type LanguagesResponse

type LanguagesResponse struct {
	Languages []LanguageInfo `json:"languages"`
	Current   string         `json:"current"`
	Default   string         `json:"default"`
}

LanguagesResponse represents the response for supported languages

type MergeHistory

type MergeHistory struct {
	Action      string    `json:"action"`       // "merged" or "unmerged"
	Tickets     []int     `json:"tickets"`      // Ticket IDs involved
	Reason      string    `json:"reason"`       // Reason for action
	PerformedBy string    `json:"performed_by"` // User who performed action
	PerformedAt time.Time `json:"performed_at"` // When action was performed
}

MergeHistory represents merge/unmerge history

type MergeRequest

type MergeRequest struct {
	TicketIDs string `form:"ticket_ids"`
	Reason    string `form:"reason"`
}

MergeRequest represents a ticket merge request

type MissingKey

type MissingKey struct {
	Key          string `json:"key"`
	EnglishValue string `json:"english_value"`
	Category     string `json:"category"`
}

MissingKey represents a missing translation key

type MissingKeysResponse

type MissingKeysResponse struct {
	Language    string       `json:"language"`
	MissingKeys []MissingKey `json:"missing_keys"`
	Count       int          `json:"count"`
}

MissingKeysResponse represents missing keys response

type NoteHistory

type NoteHistory struct {
	ID       int       `json:"id"`
	NoteID   int       `json:"note_id"`
	Content  string    `json:"content"`
	EditedBy int       `json:"edited_by"`
	EditedAt time.Time `json:"edited_at"`
	Version  int       `json:"version"`
}

NoteHistory represents edit history for a note

type PaginationInfo

type PaginationInfo struct {
	Page       int  `json:"page"`
	PerPage    int  `json:"per_page"`
	Total      int  `json:"total"`
	TotalPages int  `json:"total_pages"`
	HasNext    bool `json:"has_next"`
	HasPrev    bool `json:"has_prev"`
}

PaginationInfo contains pagination metadata

type Pongo2Renderer

type Pongo2Renderer struct {
	// contains filtered or unexported fields
}

func GetPongo2Renderer

func GetPongo2Renderer() *Pongo2Renderer

GetPongo2Renderer returns the pongo2 renderer for template rendering

func NewPongo2Renderer

func NewPongo2Renderer(templateDir string) *Pongo2Renderer

NewPongo2Renderer creates a new Pongo2Renderer with the given template directory

func (*Pongo2Renderer) HTML

func (r *Pongo2Renderer) HTML(c *gin.Context, code int, name string, data interface{})

HTML implements gin's HTMLRender interface

type Role

type Role struct {
	ID          int       `json:"id"`
	Name        string    `json:"name"`
	Comments    *string   `json:"comments"`
	ValidID     int       `json:"valid_id"`
	CreateTime  time.Time `json:"create_time"`
	CreateBy    int       `json:"create_by"`
	ChangeTime  time.Time `json:"change_time"`
	ChangeBy    int       `json:"change_by"`
	UserCount   int       `json:"user_count"`
	GroupCount  int       `json:"group_count"`
	IsActive    bool      `json:"is_active"`   // Computed from ValidID
	IsSystem    bool      `json:"is_system"`   // True for built-in roles
	Permissions []string  `json:"permissions"` // Simple permissions list
}

Role represents a role in the system

type RoleGroupPermission

type RoleGroupPermission struct {
	GroupID     int             `json:"group_id"`
	GroupName   string          `json:"group_name"`
	Permissions map[string]bool `json:"permissions"`
}

RoleGroup represents group permissions for a role

type RoleUser

type RoleUser struct {
	UserID    int    `json:"user_id"`
	Login     string `json:"login"`
	FirstName string `json:"first_name"`
	LastName  string `json:"last_name"`
	Email     string `json:"email"`
}

RoleUser represents a user assigned to a role

type SLA

type SLA struct {
	Status        string    `json:"status"` // within, warning, overdue
	Deadline      time.Time `json:"deadline"`
	PercentUsed   float64   `json:"percent_used"`
	TimeRemaining string    `json:"time_remaining"`
}

SLA represents Service Level Agreement status

type SLADefinition

type SLADefinition struct {
	ID                  int       `json:"id"`
	Name                string    `json:"name"`
	CalendarName        *string   `json:"calendar_name,omitempty"`
	FirstResponseTime   *int      `json:"first_response_time,omitempty"`
	FirstResponseNotify *int      `json:"first_response_notify,omitempty"`
	UpdateTime          *int      `json:"update_time,omitempty"`
	UpdateNotify        *int      `json:"update_notify,omitempty"`
	SolutionTime        *int      `json:"solution_time,omitempty"`
	SolutionNotify      *int      `json:"solution_notify,omitempty"`
	Comments            *string   `json:"comments,omitempty"`
	ValidID             int       `json:"valid_id"`
	CreateTime          time.Time `json:"create_time"`
	CreateBy            int       `json:"create_by"`
	ChangeTime          time.Time `json:"change_time"`
	ChangeBy            int       `json:"change_by"`
}

SLADefinition represents a Service Level Agreement configuration

type SLAWithStats

type SLAWithStats struct {
	SLADefinition
	TicketCount int `json:"ticket_count"`
}

SLAWithStats includes additional statistics

type SavedSearch

type SavedSearch struct {
	ID        int       `json:"id"`
	UserID    int       `json:"user_id"`
	Name      string    `json:"name"`
	Query     string    `json:"query"`
	Filters   string    `json:"filters"`
	CreatedAt time.Time `json:"created_at"`
	UpdatedAt time.Time `json:"updated_at"`
}

SavedSearch represents a user's saved search

type SearchHandlers

type SearchHandlers struct {
	// contains filtered or unexported fields
}

SearchHandlers handles search-related API endpoints

func NewSearchHandlers

func NewSearchHandlers() *SearchHandlers

NewSearchHandlers creates new search handlers

func (*SearchHandlers) AdvancedSearch

func (h *SearchHandlers) AdvancedSearch(c *gin.Context)

AdvancedSearch performs an advanced search with filters

func (*SearchHandlers) DeleteTicketFromIndex

func (h *SearchHandlers) DeleteTicketFromIndex(c *gin.Context)

DeleteTicketFromIndex removes a ticket from the search index

func (*SearchHandlers) ExecuteSavedSearch

func (h *SearchHandlers) ExecuteSavedSearch(c *gin.Context)

ExecuteSavedSearch executes a saved search

func (*SearchHandlers) GetSavedSearch

func (h *SearchHandlers) GetSavedSearch(c *gin.Context)

GetSavedSearch retrieves a specific saved search

func (*SearchHandlers) GetSavedSearches

func (h *SearchHandlers) GetSavedSearches(c *gin.Context)

GetSavedSearches retrieves saved searches for a user

func (*SearchHandlers) GetSearchAnalytics

func (h *SearchHandlers) GetSearchAnalytics(c *gin.Context)

GetSearchAnalytics retrieves search analytics

func (*SearchHandlers) GetSearchHistory

func (h *SearchHandlers) GetSearchHistory(c *gin.Context)

GetSearchHistory retrieves search history for a user

func (*SearchHandlers) GetSearchSuggestions

func (h *SearchHandlers) GetSearchSuggestions(c *gin.Context)

GetSearchSuggestions provides search suggestions

func (*SearchHandlers) IndexTicket

func (h *SearchHandlers) IndexTicket(c *gin.Context)

IndexTicket indexes a single ticket

func (*SearchHandlers) ReindexTickets

func (h *SearchHandlers) ReindexTickets(c *gin.Context)

ReindexTickets triggers reindexing of all tickets

func (*SearchHandlers) SaveSearch

func (h *SearchHandlers) SaveSearch(c *gin.Context)

SaveSearch saves a search query

func (*SearchHandlers) SearchTickets

func (h *SearchHandlers) SearchTickets(c *gin.Context)

SearchTickets performs a ticket search

func (*SearchHandlers) UpdateTicketIndex

func (h *SearchHandlers) UpdateTicketIndex(c *gin.Context)

UpdateTicketIndex updates a ticket in the search index

type SearchHistory

type SearchHistory struct {
	ID        int       `json:"id"`
	UserID    int       `json:"user_id"`
	Query     string    `json:"query"`
	Name      string    `json:"name,omitempty"`
	Results   int       `json:"results"`
	CreatedAt time.Time `json:"created_at"`
}

SearchHistory represents a user's search history entry

type SearchResult

type SearchResult struct {
	ID           int               `json:"id"`
	Subject      string            `json:"subject"`
	Body         string            `json:"body"`
	Status       string            `json:"status"`
	Priority     string            `json:"priority"`
	QueueID      int               `json:"queue_id"`
	QueueName    string            `json:"queue_name"`
	AssigneeID   int               `json:"assignee_id"`
	AssigneeName string            `json:"assignee_name"`
	CreatedAt    time.Time         `json:"created_at"`
	UpdatedAt    time.Time         `json:"updated_at"`
	Score        float64           `json:"score"`
	Highlights   map[string]string `json:"highlights,omitempty"`
}

SearchResult represents a search result item

type Service

type Service struct {
	ID         int       `json:"id"`
	Name       string    `json:"name"`
	Comments   *string   `json:"comments,omitempty"`
	ValidID    int       `json:"valid_id"`
	CreateTime time.Time `json:"create_time"`
	CreateBy   int       `json:"create_by"`
	ChangeTime time.Time `json:"change_time"`
	ChangeBy   int       `json:"change_by"`
}

Service represents a service in OTRS

type ServiceWithStats

type ServiceWithStats struct {
	Service
	TicketCount int `json:"ticket_count"`
	SLACount    int `json:"sla_count"`
}

ServiceWithStats includes additional statistics

type SetLanguageRequest

type SetLanguageRequest struct {
	Language string `json:"language" binding:"required"`
}

SetLanguageRequest represents a request to set language

type StandardAttachment

type StandardAttachment struct {
	ID                   int       `json:"id"`
	Name                 string    `json:"name"`
	Filename             string    `json:"filename"`
	ContentType          string    `json:"content_type"`
	Content              []byte    `json:"-"` // Don't send raw content in JSON
	ContentSize          int64     `json:"content_size"`
	ContentSizeFormatted string    `json:"content_size_formatted"`
	Comments             *string   `json:"comments"`
	ValidID              int       `json:"valid_id"`
	CreateTime           time.Time `json:"create_time"`
	CreateBy             int       `json:"create_by"`
	ChangeTime           time.Time `json:"change_time"`
	ChangeBy             int       `json:"change_by"`
}

StandardAttachment represents a standard attachment in OTRS

type State

type State struct {
	ID       int     `json:"id"`
	Name     string  `json:"name"`
	TypeID   *int    `json:"type_id,omitempty"`
	Comments *string `json:"comments,omitempty"`
	ValidID  *int    `json:"valid_id,omitempty"`
}

State represents a ticket state

type StateType

type StateType struct {
	ID       int     `json:"id"`
	Name     string  `json:"name"`
	Comments *string `json:"comments,omitempty"`
}

StateType represents a ticket state type

type StateWithType

type StateWithType struct {
	ID          int     `json:"id"`
	Name        string  `json:"name"`
	TypeID      int     `json:"type_id"`
	TypeName    string  `json:"type_name"`
	Comments    *string `json:"comments,omitempty"`
	ValidID     int     `json:"valid_id"`
	TicketCount int     `json:"ticket_count"`
}

StateWithType includes type information

type TestConfig

type TestConfig struct {
	UserLogin     string
	UserFirstName string
	UserLastName  string
	UserEmail     string
	UserGroups    []string
	QueueName     string
	GroupName     string
	CompanyName   string
}

GetTestConfig returns test configuration from environment variables with safe defaults

func GetTestConfig

func GetTestConfig() TestConfig

GetTestConfig retrieves parameterized test configuration

type TicketDisplay

type TicketDisplay struct {
	models.Ticket
	QueueName    string
	PriorityName string
	StateName    string
	OwnerName    string
	CustomerName string
}

TicketDisplay represents ticket data for display purposes

type TicketListResponse

type TicketListResponse struct {
	Success    bool                     `json:"success"`
	Data       []map[string]interface{} `json:"data"`
	Pagination PaginationInfo           `json:"pagination"`
	Error      string                   `json:"error,omitempty"`
}

TicketListResponse represents the response for ticket list API

type TicketTemplate

type TicketTemplate struct {
	ID           int       `json:"id"`
	Name         string    `json:"name"`
	Description  string    `json:"description"`
	Subject      string    `json:"subject"`
	Body         string    `json:"body"`
	Priority     string    `json:"priority"`
	QueueID      int       `json:"queue_id"`
	TypeID       int       `json:"type_id"`
	Tags         []string  `json:"tags"`
	Placeholders []string  `json:"placeholders"`
	IsSystem     bool      `json:"is_system"`
	CreatedBy    int       `json:"created_by"`
	CreatedAt    time.Time `json:"created_at"`
	UpdatedAt    time.Time `json:"updated_at"`
}

TicketTemplate represents a reusable ticket template

type TicketType

type TicketType struct {
	ID          int    `json:"id"`
	Name        string `json:"name"`
	ValidID     int    `json:"valid_id"`
	CreateBy    int    `json:"create_by"`
	ChangeBy    int    `json:"change_by"`
	TicketCount int    `json:"ticket_count"`
}

TicketType represents a ticket type

type TranslateRequest

type TranslateRequest struct {
	Key      string        `json:"key" binding:"required"`
	Language string        `json:"language"`
	Args     []interface{} `json:"args"`
}

TranslateRequest represents a request to translate a key

type TranslateResponse

type TranslateResponse struct {
	Key         string `json:"key"`
	Translation string `json:"translation"`
	Language    string `json:"language"`
}

TranslateResponse represents the response for translation

type TranslationsResponse

type TranslationsResponse struct {
	Language     string                 `json:"language"`
	Translations map[string]interface{} `json:"translations"`
}

TranslationsResponse represents the response for translations

type UnmergeRequest

type UnmergeRequest struct {
	Reason string `form:"reason"`
}

UnmergeRequest represents a ticket unmerge request

type UpdateUserRequest

type UpdateUserRequest struct {
	Email     *string `json:"email"`
	FirstName *string `json:"first_name"`
	LastName  *string `json:"last_name"`
	Password  *string `json:"password"`
	ValidID   *int    `json:"valid_id"`
}

UpdateUserRequest represents the request to update a user

type ValidationResponse

type ValidationResponse struct {
	Language   string   `json:"language"`
	IsValid    bool     `json:"is_valid"`
	IsComplete bool     `json:"is_complete"`
	Coverage   float64  `json:"coverage"`
	Errors     []string `json:"errors"`
	Warnings   []string `json:"warnings"`
}

ValidationResponse represents translation validation response

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