Documentation
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Overview ¶
Package help declares the Hanzo Help Center (Frappe Helpdesk-core) model as DocType fixtures on the framework engine (clients/framework). Like clients/cms it is NOT a bespoke subsystem and mounts NO HTTP surface of its own: a ticket IS a framework document in module "help", its lifecycle IS a status field, an agent / team / SLA / canned response are framework documents, and CRUD + permissions + tenant isolation + install + rendering are the framework's generic, already-live surface (/v1/framework/*) and the SAME generic @hanzo/ui DocType renderer that draws CMS and ERP.
Help is the THIRD app lane and the purest proof of the thesis: it is fixtures and nothing else — ZERO Go behavior (no hooks) and ZERO console UI (the generic renderer scoped to module=help). A whole support desk becomes "just DocTypes".
Names are slug-style with an "hd-" prefix, so they never collide with the CMS (Author/Media/Page/…) or ERP (erp-*) lanes and never carry a space the console's `/cloud` path filter would reject. Tickets use a monotonic series name ("hd-tkt-.#####"); the masters use a field autoname the console slugifies on write.
Index ¶
Constants ¶
const Module = "help"
Module is the framework module tag every Help DocType carries. The console's Help surface is the generic DocType renderer scoped to this module.
const RoleHelpAgent = "Help Agent"
RoleHelpAgent is the support role the Help DocTypes grant read/write/create/ delete. The org owner (System Manager, seeded trust-on-first-use) assigns it via /v1/framework/roles; a role-less member stays denied (secure by default).
Variables ¶
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Functions ¶
Types ¶
This section is empty.
Source Files