ticket

type AuditLog interface {
	Insert(ctx context.Context, data *log.SystemLog) error
}

type CreationLimiter interface {
	// Allow takes one permit for the user and reports whether it was
	// granted.
	Allow(ctx context.Context, userID int64) (bool, error)
}

type Limits struct {
	// Creation caps how many tickets one user opens per window.
	Creation CreationLimiter
	// Follows caps how many replies one user writes per window: every reply
	// is mirrored into the Telegram admin group.
	Follows CreationLimiter
}

type Notifier interface {
	TicketCreated(ctx context.Context, t *entity.Ticket)
	TicketReplied(ctx context.Context, ticketID int64, from, content string)
	TicketStatusChanged(ctx context.Context, ticketID int64, status uint8)
}

type Service struct {
	// contains filtered or unexported fields
}