support-triage

Overview ¶

Command support-triage demonstrates budget enforcement and AskHuman escalation.

Overview ¶

A support ticket triage agent that:

• Classifies tickets using fake tool calls (classify_ticket, lookup_history)
• Escalates to a human reviewer via action.AskHuman when confidence is low
• Enforces a $0.10 USD budget (exhausted after 3 tool calls in demo mode)
• Uses loopkit.Respond to inject a fake human response and resume

Usage ¶

go run ./examples/support-triage/
go run ./examples/support-triage/ -ticket "my app crashes on startup"

Expected output ¶

Classifying ticket: "my app crashes on startup"
Tool: classify_ticket → priority=high, confidence=0.60
Tool: lookup_history  → 3 prior incidents
AskHuman: Low confidence — should I escalate to Tier 2?
[simulating human response: yes]
Resumed after human approval.
Result: escalated=true, priority=high