core

type ArticleIntent struct {
	// Interaction is a coarse UI semantic (email, phone, internal_note, external_note)
	Interaction constants.InteractionType
	// ExplicitArticleTypeID if >0 overrides Interaction mapping
	ExplicitArticleTypeID int
	// SenderTypeID required (agent=1, system=2, customer=3)
	SenderTypeID int
	// ForceVisible optional override for customer visibility (nil => derive default)
	ForceVisible *bool
}

type LookupOption struct {
	ID          int    `json:"id"`
	Value       string `json:"value"`        // Internal database value
	DisplayText string `json:"display_text"` // Translated display text
	IsSystem    bool   `json:"is_system"`    // Whether this is a system-defined value
	SortOrder   int    `json:"sort_order"`
	IsActive    bool   `json:"is_active"`
}

type LookupService struct {
	// contains filtered or unexported fields
}

type ResolvedArticle struct {
	ArticleTypeID       int
	ArticleSenderTypeID int
	CustomerVisible     bool
}